I took my 2012 Chevy Captiva to Ken Nelson. I had a major engine problem. Low compression in second cylinder. They said it needed a different engine. I was told they found one with 88,000 miles or for $500 more one with 62,00O miles. I said the lower mileage engine. They said it would be in in 2 days. It took 4 days. Then they called and said the engine looked good but it was a 3.0 out of a Cadillac not a Captiva. It would cost me 5 more hours of labor to put it in. They had it 2 weeks before it was done.
2 weeks later the Captiva breaks down and I have it towed in to Ken Nelson. It has a broken front axle shaft. It was delivered to them Monday afternoon. I called them Friday did not hear from them until Tuesday a week later and find out what's wrong with my Captiva. They had it 2 weeks again. Then I noticed it has a major exhaust leak right behind the engine. I took it in at 915 am to fix it. I was there until noon. They had reused the gasket instead of putting a new one in Jeremy said it was his call. When I finally got my Captiva no one said I'm sorry it took so long. I did not get charged for this repair but I guess my almost 3 hours of item and having to cancel my client wasn't that important to them. I also have a eco button that is not working but was working when I took it in to have engine replaced. I have to take it back again to get that fixed. Jeremy said it would be no charge for this to be fixed.
They had my Captiva for 4 weeks. I am greatly disappointed in their service. I took it to a dealership expecting a higher caliber of service. Especially at$115 per hour. read more