I had already been warned about Ken Nelson before starting business with them. I thought I would still try it out since they were the closest certified Chevrolet dealership. I was disappointed to see that my oil light sensor had come on and told me I needed oil (oil change). So I called the dealership and spoke with Dan Dinges who I told I had just had an oil change around a month previously and therefore wanted to see what the issue was. Dan Dinges proceeded to look up my information and informed me I had driven 7000 miles in the 5 weeks I had had my vehicle and needed an oil change (he did not asked he tpld me that that is what I did). I told him that the information was incorrect and he said it says here you drove 7000 miles. Now, I believe I would know whether or not I drove around 200 miles a day for over a month but I guess not. I thought it would've also been asked whether or not I did drive that by Dan but he simply told me to bring it in and get an oil change. After I got off the phone I checked the oil, it was fine and still new (light), I also told my husband and brother-in-law who told me they just didn't change the sensor, which I had already figured out, it took them a matter of seconds so why is it a service employee at a certified dealership could not realize that. Upon arriving to Ken Nelson I asked Dan Dinges if they could manually check to see if I needed an oil change and he said based off of what we spoke about on the phone you do need one. I said no, I shouldn't because that is an insane amount of miles and I don't think that is correct. He said "I am just going off of the paperwork." I then proceeded to tell him it was probably just an error and I shouldn't need one and I told him it was an error and he said once again" I'm just going off the paperwork." As if the paperwork could in no way be incorrect. I then asked him a question to which I already new the answer, "how often is my oil supposed to be changed?" To which he replied "about every 5000 miles." I then asked "then why is it that you guys put a sticker telling me to come back after 10000 miles if the paperwork is correct?" To which he replied "I just going off what the paperwork says, Anna [Hussung] helped you last time she probably made the mistake." I was extremely irritated at the fact that instead of admitting a mistake he pointed to his coworker who was extremely delightful to me and blamed her so he wouldn't take the heat. I then proceeded to ask for a manager who was not there that day so I called the general manager the following day who was also taken back by him blaming his coworker instead of trying to resolve the issue.
I could tell Dan Dinges simply did not want to be proven wrong and wanted to argue. I was also frustrated because I would've paid for something I did not need because an egotistical employee could not admit the customer was right and knew her vehicle. I was disappointed in the care and customer service and I feel bad for Anna because she was a delight and even though it was a small typo-error it was not her fault I will not be returning there. The sensor was also not reset by those who worked on my vehicle the first time creating a domino effect.
Furthermore, I have been told they have done this to countless others who know very little about vehicles, as well knowing they are located in a small town where everyone relies on them and feels pbligated to go to. I will commute the extra 15 minutes to Sterling Chevrolet who had better reviews and over double the amount of reviews as well.
I would just like to warn everyone who goes there to ensure you need the work provided, because you may not and on top of that you are be charged my a certified dealer which means automatically they are allowed to charge you more for the service because they are certified therefore ENSURE YOU NEED THE WORK BEING DONE.
I think I got a taste of what I was warned about to begin with. read more
