This is my updated honest review on Maison Nail Spa from my first review in April which was 5 stars and a good positive review.
I've been coming to Maison since March of this year. I am a Calabasas local and I live right up the street in gated communities up Parkway Calabasas. I liked how close they are to my house and I went here 7 times to get my nails done. It is a local salon.
If I could give this nail salon negative stars I would now. Unfortunately, my last time at Maison was last Saturday on my 7th visit. My boyfriend paid for a bio gel manicure, a gel pedicure, and the intensive callus treatment for me. I always do regular gel polish on my nails, and since it was my 7th visit I got $35.00 off and wanted to finally try bio gel on my nails. I will be only be doing bio gel manicures on my nails now and still regular gel on my toes for my pedicure. However, within two days of my bio gel manicure my nails chipped on the corner on one nail and I didn't like the way one of my index fingers looked. I wanted my index finger repainted and when I asked Henry the manager about getting it repainted he disrespectfully laughed at me while the receptionist Ella was standing there quietly watching him disrespect me and refuse to repaint my index nail. If I am unhappy with the way my nails look and I paid $97.00 plus tip for both nail techs, I should have the right to get my nail repainted so I can be satisfied with my service. So, after arguing with Henry, Mia fixed my nail and it only took five whole minutes. After all of that arguing about refusing to repaint my index finger, Mia who always does my nails and who did the bio gel manicure on me fixed it. All of that arguing for such a simple thing. Then the next day, my other nail chipped again in the corner and I had to go back a second time within three days of getting my nails done to get the corner of my nail fixed. I made an appointment for 2pm and I came a little early to see if anyone else was available and free to just fix the corner of my nail which was such a simple fix, it only needed another layer of top coat and to go under the dryer. When I saw both the two rude nail techs Jessica and Hana were free, and asked them if they would be kind enough to fix the corner of my nail, Jessica was just sitting on her phone not doing anything, gave me a dirty look and was nasty refusing to fix my nail and stormed off when I called her out on being rude shooting me a very dirty nasty look and has a horrible unprofessional attitude and horrible customer service skills. I would not reccomend going to Jessica. Then I asked Hana who was done with a client, if she can fix my nail and she also refused. Then finally Mia took me early after all of that disrespect from both Jessica and Hana. Jessica was by far the rudest and worst one!
Both Henry and Jessica are both very rude and have a bad attitude. They are both extremely unwelcoming, unprofessional, and have horrible customer service skills.
Mia and Nikki are the two nicest ones and the only two people I reccomend going to there. Mia does a great job on bio gel manicures and regular gel manicures. She always made my nails look amazing and beautiful and does a great job always. Nikki is great a doing gel pedicures and massage.
This was my last and final straw going to these factory ran nail salons. They are always so rude, they nickel and dime you to death, and they only care about taking your money. These places tend to have rude nail techs and bad customer service skills. Also poorly run management too.
I don't reccomend Maison Nail Spa. It is overpriced because it is in the Commons and it is dirty inside. Attached is a fake aryclic nail that was someone's nail left on the seat. I found that to be very disgusting and unappealing. Also, unhyngeic too. The receptionist should be cleaning the chairs, you sit on while you are waiting for your appointment. Also the receptionists need to be more welcoming, friendly, and have better more professional attitudes. Henry is extremely disrespectful and has a bad attitude. Also the receptionists and him need to be re trained better in customer service too. See photo attached of someone's used acrylic nail left on one of the seats.
I've already spent close to $800.00 here since March and I am glad to not give this place my business or money anymore. If I'm paying all of that money, I wan tot feel welcomed, treated with respect, and leave every time feeling happy about my nails.
In conclusion, I will be going to my beauty salon where I get my hair done which also does nails, to be getting my bio gel manicures and my gel pedicures now. Please do your research on this place before you go. I hope this review helps. read more