I originally left a positive review because the quality of the lash work was excellent. Both the…read morelash tech & the master lash tech, who are sisters, are very talented & skilled at what they do. I received many compliments on my lashes over the years, which is why I remained a loyal client for so long.
I also want to acknowledge that the salon itself is beautiful. The space is clean, well-maintained, & thoughtfully decorated. The atmosphere is relaxing, the blankets are comfortable, & I appreciated the Christian music and R&B that often played during appointments. It was easy to relax & even fall asleep while getting my lashes done.
One issue I experienced involved excessive lash fallout shortly after an appointment. When I brought it to their attention, I felt there was an initial attempt to place the blame on me. During that same situation, I was encouraged to book a full set despite having recently received one & was asked to return the following day to complete the service. While the issue was eventually resolved professionally, the experience left me feeling frustrated & undervalued as a client.
Over time, I realized that something always felt off in the overall client experience. I'm not expecting friendship from someone providing a service, but with personal services like lashes, waxing, nails, or massages, clients naturally develop a level of comfort & familiarity. Although there were moments where they were kind, I often felt more tolerated than genuinely appreciated despite my continued support of the business.
There were also several moments where communication & rescheduling felt unnecessarily difficult. One interaction that stood out was being placed on hold for over 15 minutes. While on hold, I called from another number & the call was answered immediately. The reaction once realizing it was me made the interaction feel uncomfortable.
I also invited them to participate in a volunteer empowerment event for young girls because I believed they could be positive role models & demonstrate what entrepreneurship & success in the community can look like. I viewed it as an opportunity to give back & encourage young girls to see successful women who looked like them pursuing their goals & building businesses of their own. While I fully respect everyone's right to value their time & services, a last-minute disagreement regarding compensation ultimately led us to withdraw the invitation. The situation reinforced some of the concerns I already had regarding communication & professionalism.
Looking back, I realize I focused heavily on the quality of the work while overlooking how the overall experience made me feel as a client. The lashes were beautiful, & I still believe both women are highly skilled. However, over time I learned that talent alone is not enough for me personally. Professionalism, communication, & making clients feel genuinely welcomed matter just as much as the final result.
If your priority is solely the lash work itself, you may have a positive experience. I can only speak honestly about my own experience as a long-term client.
