Oh dear.
The first thing the gentlemen said when I opened the door was a lengthy complaint about how far away our house was from their business - which, presumably, they'd known about as soon as my husband gave them our address. He then proceeded to spend over half an hour patronising me (and suggesting the house wasn't mine!) before finally fixing our tap.
When I asked how much it was, he refused to tell me and simply said 'we'll send you an invoice', then went off, STILL complaining about how long it had taken them to drive to us. The invoice arrived many days later (with half the address wrong and an incomplete postcode - which might explain how long it took to get to us), and they'd charged a whopping £126 to fix one tap. (Yes, you've guessed it - that included travel time.)
I'd give them a wide berth. read more