Not at all thorough. Missed two appointments before we cancelled. They "seem" to be on the ball,…read morebut follow through is lacking.

My entire home was cleaned along with the outside windows. Photos were sent and I was pleased with…read morethe entire job. Mary is professional, friendly and extremely accommodating. Excellent!

I've come up to the Penobscot Bay, Cape Rosier, and Blue Hill areas for about twenty years and had…read moresome very mixed experiences from several different rental agencies. While some agencies try to be big and flashy, Peninsula Property Rentals keeps it very focused, personal, and customer-oriented. They truly understand that customers are coming for a vacation and make it as easy as possible for them to enjoy it. That being said, I'm rather biased because I've just returned from a wonderful vacation thanks to their help and I can honestly say that this is the nicest business I've ever reviewed on Yelp and the most satisfying customer experience I've ever had. That's a very strong statement which I fully support! To start off, the rental agent from PPR took the time to contact me by telephone. They were incredibly friendly, knowledgeable and downright earnest about finding me the perfect rental house. She took the time to actually hear from me what I wanted to do on my vacation and then helped me pick out a location which would suit that best. I ended up getting a gem of a place with a gorgeous view of Penobscot Bay and Deer Isle, but my experience with PPR didn't end there. I found myself requesting information from them several times and was directed to find some of the best services in the area, found great kayak rentals which delivered to my door, found some of the best local restaurants and things to do so we could plan ahead for our vacation. When all was said and done and I was ready to pack my bags to head up I was extremely satisfied, but yet again it did not end there. I've had situations with other rental agencies where I travel up to Maine on a Friday night, something is horribly wrong with the place and I can't get in touch with the rental agent until Monday morning when they open for business again. Not with Peninsula Property Rentals, I was given the direct number of their owner and operator, Sandy Douvarjo and was told to call any time if there were any problems. Fortunately when I arrived there was nothing wrong at all, everything was in perfect order and we settled in quite nicely. That's not enough to earn a raving review though. On July 4th my brother got called in to work remotely and needed internet access. As the cottage we were staying in had no internet access we attempted to find a coffee shop in nearby Blue Hill with wifi access, but unfortunately due to it being a national holiday no businesses were open. We immediately called Sandy and she actually let my brother (who she had never met) stay in her office and get internet access for the day to telecommute. She and her husband had plans to go to a cookout that day as well, but attended to every single need instead (we were lucky enough to leave early so that they could still go, but they showed their willingness to bend over backwards to please their customers and that's something I haven't seen in years!) and for that I would highly recommend Peninsula Property Rentals to anyone and say you'd be a fool to take a vacation to Maine without using their services. I've only been in the door for twenty minutes and I'm already making plans to book with them again.

Unfortunately, I would not recommend renting from Salt Air Properties. I recently booked an Airbnb…read morethrough them for a future stay in October, but found out my father in law had recently been diagnosed with stage 4 cancer. As soon as we found out, I knew that our plans may need to change as his prognosis wasn't looking good so I went to Airbnb to see what our cancellation options were. I realized I was 3 days late to a full refund. The partial refund was still available to me though, which was 50% a night minus the service fee. I figured it might still be worth a shot to explain the situation at hand and see if the host was able to accommodate us, and make exception for a full refund or even a credit for a future stay. I sent Amanda a direct message with the request mentioned, and she had advised to reach out to Airbnb to explore my cancellation options. I reached out to Airbnb and they said I could try to request for the full refund and though there is a cancellation policy, the host can ultimately decide if they want to honor a full refund and make exceptions given the situation at hand. They even said they saw the messages and felt the host was understanding so requesting the full refund looked promising. Anyways, we tried working out having me request the full refund and I was not able to due to access issues. The Airbnb agent then said she could request for at least what I was already owed (50% minus service fee), and I can just request for the remaining balance after and the host will just have to approve that request for the full refund. It wasn't until after that I realized by doing that, Airbnb had to cancel my reservation. I asked if it could be undone but they said it could not. So, that was done but I figured I'll just do what I can now. I submitted for the remaining balance and even uploaded documents of proof of us going to the pulmonologist and being recently diagnosed. Within a day or two, I got a message that Amanda denied the full refund. I got my partial refund, but there was an amount I lost. I reached out to her again and requested if there was a possibility I can just rebook the same reservation (with the same dates) so at least some of my other family members can go even if some of us had to stay back. The dates were still available, I requested to pay back the refund I got back, but just requested if we can just at least use the funds I lost during this process towards the reservation again. Amanda said no and that I would have to rebook the reservation again and essentially now, pay MORE because she was not willing to use those lost funds towards the original reservation. I am truly upset by the lack of professionalism, empathy, compassion, and communication by the host. What was the purpose of having me reach out to Airbnb to explore my cancellation options if you knew you weren't going to honor the full refund or credit request? Amanda could have been fully transparent and also practiced more compassion to explain that she understood the situation at hand but couldn't honor the request and a partial refund would be the best she could do. I would have been more than fine with that because I do understand I missed the cancellation policy for a full refund by a few days. But not being direct, transparent, and compassionate was disheartening. On top of that, not even considering the accommodation of returning the reservation to us if I was willing to pay back the refund and use my lost funds towards it... that was all I needed to know about her. Greed over compassion. She could do better as a host and as a human being. I hate that I even have to give a 1 star. Also wished I saw that she had a yelp review before I booked. I would've much rather provided business to another host that would be much more deserving.

Wonderful business I can't recommend Salt Air more. Customer service could not be better, so nice,…read moreso professional, could not say enough positive things.

I have had the best experience with this property management. Ryan has helped me tremendously. I…read morewas nervous about moving from Florida to Louisiana, but he made my moving experience very easy. I recommend this company. Thanks Ryan for all your help.

From the owner: Real Property Management Acadia is a new office here in Maine, but locally owned and operated with…read moreyears of Property Management experience and a focus on providing exceptional customer service. We help alleviate your stress and frustration owning an investment property and help you see the long term financial benefits.

The owner of this company, Julie Tilden, managed my rental property for two years. Her work was…read morevery unsatisfactory and unprofessional. I recently sold the house. Julie is also a realtor, but after her very poor handling of my house, I would not consider using her as a realtor.

Even after being told we look good on paper... The reference from our current landlord (who said we…read morepaid on time oh except for this month .. we used our security deposit of 1100.00 to cover 800.00 of rent to allow our family to have a security deposit to move with ass our current rent has sold. oh and we made showing the house difficult... we have a dog who needed to be in her kennel .. couldn't just leave her for 10+ hours a day we work full time jobs...had to find some one to help out with that.) so after all the clarification we get a email from Penbay Property Management saying "Michelle, Thank you for the clarification; however, based on that reference, I am still unable to set up showings. Thank you, " Our family has other references yet we are un-rent-able because of a reference from a landlord who did get paid and on time!!

I am incredibly disappointed, and frustrated with how we (the tenants) were treated by Penbay…read moreProperty Management LLC, Dan and Ashley Burpee specifically. Penbay is based out of Bucksport, but manages one property in Orono, ME which is where the problems stem from. Dan and Ashley do not like driving to Orono which spelled disaster for us (the incoming tenants). They did not conduct an inspection of the house after the old tenants moved out. The house was filthy saddling us with cleaning which involved pulling old cigarette butts out of window sills and the radiator. Additionally, Penbay did not note the state of affairs in which the house was left for us (more on this later). During our stay at 10 Cedar St we were asked to do room inspections for exiting roommates and report on the room conditions (something Penbay should have done). On top of that, they neglected to fix the fire alarm and blamed the tenants for it. They refused to deal with a rat problem which posed a health hazard to the tenants. Penbay even went as far as to accuse us of lying about it. During the oil tank replacement they scheduled, the contractors failed to remove the old oil tank. The oil remaining in the tank evaporated and seeped into the house producing an overwhelming smell. When we moved out of the house we were charged for a scraped bathroom floor, and a dirty fan vent. Had they done any kind of inspection before we moved in they would have noted both of these things as previously existing. The scraping on the bathroom floor was due to the severe slant of the flooring, not an issue pertaining to the tenants. The fan vent was caked in several years worth of lint so saddling us with it was lazy. It should be noted that we made an attempt to clean it but the cover was sealed to the ceiling. And finally, we were told on several occasions, after moving out, that our security deposits were in the mail. This was not the case. They missed the 30 day deadline after the expiration of the lease. We were lied to, mistreated, and disrespected. I am happy to have rid any obligation and connection to Dan and Ashley along with Penbay Property Management.