This outfit has been going downhill for the past couple of years, after servicing my former historic home adequately for several years. Over the past three years, one good service tech after another have left, and the scheduling manager died. That left only one person, the snarky bookkeeper, who would demand payment that day via email and phone calls, even if I were in a business meeting, or out of cell phone range. Mind you, I had paid this company many thousands of dollars over the years. Fast forward to this winter, when I am on the west coast, and my caretaker informed that my new house in Bar Harbor had a split pipe, following a cold front, followed by a warm front. It was the weekend, and he called around to the usual plumbing firms, including Ray. I told him to cross Ray off the list, owing to their poor service in recent years, and their outrageous service fees on weekends and after hours. Plus, it was not an emergency, as the town of BH had turned off the water. Jason followed through immediately. That was on Saturday, and had a plumber from MDI scheduled for a few days off. Imagine my surprise when I received an email from snarky bookkeeper on the following Thursday, with an invoice attached for $231!! That included a $65 service fee, and the rest to "diagnose" the issue. First off, the tech was unauthorized to come onto my property, and second, we already knew what the issue was! I emailed back these facts, and then called my caretaker, who confirmed that the call out had been cancelled days before, and that I was not going to be bullied into paying the bill. What ensued was a nasty call from the snarkster, informing me that hereon I was no longer a customer, and she proceeded to loudly lecture me, which caused me to hang up. What the frig?! Two days later, my credit card company "refunded" the $231. But hey, not only had I not booked an appointment with Ray, but I had NOT AUTHORIZED A CHARGE ON MY CREDIT CARD! Fraudulent practice, Ray Plumbing. Shame on you. read more
