The staff and doctors make you feel like a valued client and they do very professional work. No…read moreneed to say more, except that I highly recommend them!!

I would give it zero stars if possible. This is the letter I sent to them:…read more My husband was scheduled for a ct scan this morning WITH dye. This was fully explained upon scheduling and a lengthy conversation was had regarding this with the woman who scheduled it. I was in the office yesterday to pick up his Barium Sulfate...which was given to him because he was having a ct scan WITH dye. I again had a lengthy conversation with the woman who scanned his slip into the computer which clearly noted he was having a ct scan WITH dye. She explained all directions regarding the use of the liquid since he was having a ct scan WITH dye. Also, when I picked up his liquids yesterday I was told the ct scan was not working. Someone arrived while I was there to repair it. They woman at the desk said they would call us later that evening to let us know if all was good and my husband could come for his appointment. They did not call. I had to call them and leave a message wondering what was going on. They called me this morning and confirmed that his appointment was on and the ct scan was working. So I'm assuming they would have to look in the computer at that point and observe he was scheduled for a ct scan WITH dye. When he arrived and checked in, he overhead the workers scrambling and discussing that he couldn't have his procedure done. They were very unprofessionally discussing it as if he wasn't even in the room. They finally, after 20 minutes, advised my husband that the person who scheduled listed it without dye and there was no doctor on site to administer the dye. They said he'd simply have to reschedule or go somewhere else. He asked where else could he go and they said they didn't know, MAYBE a hospital like Chester County. This is infuriating to say the least. My husband had to drink copious amounts of disgusting fluid. He had horrible cramping and diarrhea. He hadn't eaten since the night before. I feel he received terrible treatment and the staff acted very unprofessionally. We most certainly will NOT be rescheduling here, and I will be sure to let anyone know not to go there. I will be posting this review on Yelp and anywhere else I can. The fact is they had multiple conversations with me, confirmed multiple times, scanned his prescription, described how the procedure would work (WITH DYE) and then basically tells him too bad when he shows up. Disgraceful.

MRI went well with them. Appointment is hard to get with attendants who claim they can't find the…read moreorders.

The Receptionist was very polite and quickly got me signed in. The Radiologist was efficient and…read moredidn't waste my time. The whole X-ray process took about 20-30 minutes. She even had the disc ready for me in under 5 minutes. I am very impressed.

In the 15 years going there there has never been a good experience…read more For the last 2 years I've been traveling to Collegeville the Paoli branch should close again this morning I show up to get blood work done and it will be a long time It seems it is only this location When I started going to collegeville I couldn't believe the difference twice the size and no wait I think it's better to close this location or find a better manager

The employee who was working today was so amazing, understanding, patient and kind. After a…read moreHORRIFIC experience at the Berwyn location last week, I took my 5 year old to the paoli location for labs (my insurance only allows us to go to labcorp). He was very upset and scared, crying and hard to manage. When I say the women working was a saint, I'm not exaggerating. Not only was she extremely professional and kind, but she also didn't make me feel bad for how hard of a time my son was having. It took almost 90 minutes to get him calm enough to finally draw his blood. During that time other people came and by the end of us being there the waiting room was busy (she was helping other people in between checking in on us for a while, only at the end did she have people waiting) and she still did not make me feel bad. Even after a person waiting gave her a hard time and complained, she was calm and polite to them. Sadly in today's world I find it a rare to come across someone who is not only kind, but professional too. I felt very strongly that I needed to share what an amazing experience we had today. Give this women a raise!!

This location of LabCorp doesn't properly handle urine for 24 hour urine tests. I spent 24 hours…read morecollecting it and putting it back into the refrigerator after each trip to the bathroom and then I come in with it and they throw it on the countertop and leave it there. When I inquired about keeping it in the refrigerator like my doctor's instructions told me to, they laughed and said it doesn't need to be refrigerated. Well, that's funny because my doctor's office said that it needed to be refrigerated and I spent an awful a lot of time walking back-and-forth to the refrigerator for 24 hours. What kind of business that works with the public closes at 2 o'clock in the afternoon? I don't know any other lab in the entire town that is only open until 2 PM. What about people who work? The earliest I've ever seen a business that is open to the public close is 4 PM. Can you imagine only being open from 9 to 2 on weekdays? What a dump this place is also. It looks extremely Soviet and besides a nasty, yucky, terrible location the women who work in here have got to be the angriest people for having this job. They are rude, cranky, short with you and downright mean. How they keep this job I will never understand, particularly in an affluent area.

Had an appointment. Arrived on time for my appointment. Checked in on the tablets as all the signs…read morementioned you needed to check in for your appointment on the tablets. Waited 35 minutes. People who started to arrive after me were being taken back then I noticed people were signing in on a piece of paper haphazardly. I then asked the lady at the front desk if I needed to sign in on the paper and she said yes. I told her I signed in on the tablet and it took my info. She said the tablets aren't transferring the stats for sign ins. I told her that she then needs to put out of order signs on the tablets as I just wasted 35 mins of my time. Nothing mentioned signing in on a piece of paper anywhere nor did she announce that the tablets weren't working. The lobby was packed. I stood the entire time and didn't complain until she was assisting people who arrived well after me. This isn't a hard concept to grasp. Her only response was the tablets weren't working but did nothing to tell anyone or post that they don't work as numerous people arrived and continued to sign in on the tablets. Walked out. Won't be back. This is simple customer service and shouldn't be this difficult or be a waste of anyone's time. I get things break but have a plan in place. I imagine this isn't the first time this has happened so why isn't it obvious what they should do to correct the sign in process when this happens.

I had a great experience at Chester County Open MRI, scheduled for an MRI of my head. Lisa at the…read morefront desk was very professional and helpful. Steve was so accommodating and very patient with me. He made the entire process tolerable. He took time to explain the process to me and what to expect. I thank you Lisa and Steve for making this MRI experience a pleasant one. I hope I do not need another MRI anytime soon. If I do, I know where to go. Thanks again, I appreciate you both.

I had a very pleasant experience at West Chester Open MRI! from the friendly staff, to easy…read more scheduling, to Steve the Technician doing the MRI. Steve was amazing and very accommodating to my needs. Thank You for everything.

Awful experience with tech Jennifer who refused to provide me with ear plugs for MRI.read more

Another really great experience with JOI! Susan and Amanda were amazing and extremely professional…read more They both did a great job explaining and answering all of my questions. They also made being there a lot less stressful with their upbeat attitudes, which I think is extremely important for everyone. I absolutely recommend the Malvern JOI and "Betsy" Thanks for all you guys do!

I've been waiting over two weeks for my mri results . Thankfully, my ailment isn't life…read morethreatening....I'd hate to have to depend on this group if it was.

This location was spic & span clean!!! I was greeted at the door by a very nice staff member who…read moredirected me to the proper location. I guess I was looking a bit confused because there are many medical areas located within the facility. I needed an MRI so of course some people don't like the noise or the time it takes to complete. The staff in the radiology area made sure I was as comfortable as can be. They even have headsets & ask which channel on Pandora you would like to hear!!! Now I probably should have chosen classical music because I was supposed to remain still & not sing & dance. Lol. I'm proud of myself because they didn't have to repeat a thing. Lol. They were very professional & assisted me with any needs I may have had. I think this will be my spot for any future radiology/testing procedures in the future!!!

The biggest problem is getting through to anyone. Once you get an apt everything is fine. It's just…read morebeing able to make the apt. It's been days, they are open and yet no one returns calls. This is a long standing problem . There are other standup MRIs we might have to check into. Bad for business I would think.

Everyone was very friendly and patient I love going there I would go again if I have to thank you…read moreso much all of you are so kind may God bless you all and keep you all safe Miss Alice Lawson

Everyone at this business is friendly and professional here. Due to Covid you wait outside until…read morethey are ready for you and someone comes out to get you when it's your turn to be seen. The reception people were nice. I found the audiologist, Dr Brouse, to be excellent and thorough in examination and explanation. A good experience all around.

From the owner: Red Rose Hearing Center Provides Hearing Aids, Hearing Tests, Digital Hearing Aids, Hearing…read moreServices, Hearing Aid Repairs to the Lancaster, PA Area.