Absolute worst dining experience of my life. We had a party of 10 including two little ones. We had to wait for a table, expected. After 30 minutes our buzzer buzzed and we all went to the hostess stand. She asked if it was ok if they split us up. We said we'd like to sit together and had no problem waiting a little longer. 30 minutes later the buzzer buzzed again and we all went up there and she said they were going to sit us at two booths. We said no, we'd really like to sit together. She started getting an attitude and told us that the booths were right next to each other. We ended up just all squishing together and taking 1 booth.
Then the waiter came and took our drink order. One group within our party ordered 3 water's with lemon. Another had ordered coffee. The water's came out without lemon, so we asked for the lemons. He said they were on their way. The coffee came out and was cold, but she drank most of it anyway, trying to get it finished so she could get a hot cup. He refilled it and she said to me, "Still Cold". The waiter heard and said oh it's cold? I'll get you a new cup. He brought out the third cup and said Try this, it's from the same pot, but maybe it will be a little better. It wasn't. Still don't have lemons by this time. He told us they were being cut by the bar tender. He brought out another random cup of cold coffee and finally a hot cup. Never got the lemons.
We all ordered our food, a couple of appetizers included. After about 30 minutes, the parents of the two kids asked if they could bring the kids pizza out first cause they were getting hungry and restless. He said sure. After a while, we asked again. Then our food came out... Appetizers, entrees and still no pizza. We let one of the servers know we were waiting on a pizza. Still never came. Our actual server came out and we told him we are still waiting on the pizza. He said it never got ordered and they were making right now. Almost exactly half of the food we got was cold when it should've been hot, burgers weren't cooked correctly, we ordered sweet potato fries and got regular. The calamari we ordered as an appetizer that came out with dinner, could not have been actual calamari. It looked like french fries, it was thick cut sticks of something.
About half of us at the table have served before so we have a lot of understanding for the business and all of this would've been chalked up as just another bad experience if it ended there, but the manager, Dan, made this a horrible experience that I will never forget. I've never had an unforgettable bad experience at any restaurant before this night. We asked to talk to a manager because of everything that had happened. He was so aggressive, defensive and confrontational from the get go. I've NEVER seen a manager embarrass a table the way he did. He was loud and the other tables around us were looking at us like we were scum bags. In the beginning Dan had offered us play cards, but wouldn't take off any of the food. We told him that we would rather just have the food taken off and that's when he got loud and said SIR, I'M NOT GOING TO TAKE THE FOOD OFF THE CHECK!! Like what we were asking for was an outrageous request. There was something wrong with every single meal we ordered. He said MY GM WILL BACK ME 100%, I'M NOT TAKING ANY OF THE FOOD OFF OF THE CHECK. Then it changed to only the stuff we didn't eat and then he ended up getting very angry and took all of the food off of the check. He was at the computer talking about us to the servers around him. Like I said, I've never been treated this way in a restaurant and I will NEVER forget it because he embarrassed our whole table and what was supposed to be a fun night with friends and out of town family turned into the worst dinner of my life. read more