Pros- Offer price…read morecap of 4.99 Easy access to manage account by APP Cons Service is very expensive They charged the wrong price per gallon (regular price and not the cap price I signed up for) The ladies I have spoken to are not the friendliest Scheduled weeks out for any kind of service Back in the day people would sign on with a HVAC company and build rapport and stay with them for life . Now, you really need to shop around and go with who is offering the best program for that upcoming season.

Jason from Main Care Energy had the nerve (or was dumb enough) to send me this message: "After…read moreshowing the photos regarding your storage tanks to my brother (he does the installations), he had a suggestion. He did not think there was enough room for him to install in the same location. Due to height restrictions and duct work etc." Instead he suggested a far more expensive option. I had the exact specs of our space; also specs from both the manufacturer of the tanks we wanted and from a few other installers that we called for bids. So I knew he was lying.

Referred by a friend who had been a customer for years. Used them through 2 heating seasons and…read morecan say that I a fan. Their billing/payment department was easy to work with and the online tools for paying and ordering were very easy to use. Their price per gallon was always within pennies of the competitors and they did offer a budget plan if you could provide them with the previous years usage.

When I changred to John Ray it was very helpful and good to us but after jan of 2026 I don't know…read moreif there was new owner or what by it has gone down hill really bad .In Feb we ran out of propane and had to have the fire dept come and check out the house to make sure the house was safe to go in and we had to sit in the car in below -0 .We were on auto dirtery but they never came .So I chaned to a new co. because I can not trust them in the winter My husband is 89 and I am 76 and because they picked up the tank they chargded $162 this is nuts Very Unhappy with them so BEWARE and think twice before you choose them for your fuel!!!!!1

I had this company's "service" in two separate homes. The first was a rental, so no choice, but…read morepeople told me he had the lowest prices, and it was years later, so I went with him again in spite of my having experienced him as being rude in the first home. He is not only rude, he is less than honest in his dealing with people. He moved the tank to in front of the gate to my backyard, so I couldn't even use it, and when I told him not to put gas in it because I wanted it moved, he took the tank away. He gave me a snotty little face and wave as he left. Then his wife called me and told me I had $900 on account with them. I told her he took the tank, but he brought it back and put it in the same place, so I told him to move it or not put gas in it. I never got my $900 worth of gas. At first when I called about it, they said, "No, it was only $300 (something)." But that changed to nothing by the next time I called. He is rude and dishonest.

This past spring my husband and I opened our summer cottage and to our dismay we had no gas. Upon…read morecalling Columbia Gas we were greeted in a friendly and concerned manner. The receptionist took our information and within minutes returned our call stating that a delivery truck was heading our way. Just luck that a truck was in our vicinity, or good customer service? It's nice to know that unscheduled emergencies can be handled courteously and expeditiously. Oh, and the price, we found out later was competitive! Thanks, Columbia Gas!

Smart-ass register clerk. Tried to be friendly, nice, cooperative was BUYING things. You know,…read morebeing a good customer. Met w confrontational manner for some reason. No idea why.

For a convenience store, this place has quite a lot going for it. For one, the people there are…read morefriendly and have personality. Convenience is definitely present, as they are open early and late (till midnight). The coffee is usually very fresh, and is surprisingly good. The regular coffee in the Bunn pot is the only one I have tried, as I do not care for flavored coffees. The beans are good, the roast is good, and I have made it almost a daily ritual to get it. Emergency provisions such as eggs, bacon, gallons of milk, chocolate chips, flour, sugar, butter, etc. are available. Cat and Dog food, Motor oil of course, a wide assortment of chips, candy, some hot food, sandwiches and pastries are available. The local papers are almost always well stocked. What makes an enjoyable experience here is the fact that the people working there are just really nice people. Some different employees come and go, but they never hire nasty or surly folks. So the vetting process for being hired must be pretty good. Kudos to the management (and the staff!)

Long Energy came with the house when I moved to the VOK. Generally happy with service, but…read moreyesterday I woke to no heat, no hot water, no display in the on demand propane fueled hot water heater and it needed parts. Part came in from the manufacturers this afternoon and at 7:20pm I have heat and hot water before the temperature plummets again. Long Energy customer service is excellent, the products good, and their prices fair. A big thank you to Sean and all of the folks who make this company great!

Very rude customer service rep named Matt. I am purchasing a home privately and called to get a…read morequote for propane, and because the house I am purchasing does not show in Google that its for sale he refused to give me pricing. Not very good business practice. I will not be calling back as he suggested, "when I move in."

I had a fuel delivery for over &1600 , As a senior I live off my social security check. I spoke to…read morethe customer service nice lady & explained how I am limited to my social security monthly check & that I would pay off the entire bill in three monthly payments, which I did. She agreed which is documented. After sending the last payment I received a $25 late fee bill. When I called, she blamed it on a computer glitch . I received another late fee from Scott for the $25, after trying to explain to him via a number of emails he refused to accept my explanations, all documented. Now First Fuel agrees to forego the $25 finance charge, but will demand that future delivers will be COD. I find your bill policies especially towards senior citizens to be vert predatory. I have never receive a delivery without my account being paid up to date. Winter is coming on & senior citizens get cold too. *

Wonderful, professional, and very courteous service. They were on time, worked hard and got the job…read moredone right. My mother can not stop talking about how great they are and she is not easy to please. She even went on to talk about how great their receptionist was every time she called. Bravo H.L Fuel!

I am very pleased with the service this company provides. I have Propane Stove and an oil fired…read morehot water heating system. From the fuel drlivery drivers to the service techs to the office staff EVERYONE is helpful and knowlegeable. Really good company to do business with!

excellent service. While I am not a regular customer one of my tenants had a furnace issue, I…read morecalled them and they immediately assigned a service person who showed up within a couple hours. This is greatly appreciated. The lady at the phone was very helpful through this process. Fred D