Have had to deal with this place for years now...unfortunately they are the closest. Most of the…read moreemployees are extremely bitter and rude people with a god complex. Dirty and unkempt store, you can literally feel the sadness walking in the doors. Needs to be revamped and restaffed entirely.

Very rude people and there is a green haired lady in there that's very rude and unprofessional. I…read morebrought in my receipt with a code for my package and she said she couldn't scan it and said that's all she could do. This was after waiting in line 10 minutes because she was the only one at the counter. Also there were people in the back just chilling while we waited in line. Very unprofessional atmosphere. I'll never return.

Consumer Affairs 972-373-6755 I just moved into a new house…read morein the 75232 neighborhood and my mail carrier is already throwing parcels from a distance onto my porch. He's been caught on camera. I have found calling the station to report such an incident doesn't ever change the behavior of the sullen mail carrier. So I prefer and I recommend you all call USPS Consumer Affairs 972-373-6755 for carriers throwing parcels or packages that have gone missing.

Wanted to thank Clotille at the Joe Pool Station for locating a lost package for us and keeping it…read morefrom being returned to sender. She is very helpful and courteous!!

I would give no stars if possible. I have complained at least 5 times that they are not delivering…read moremy mail. They have been returning it to sender. We need a new postmaster who cares as I have spoken to her and the problem is still ongoing. I think we need to fire the postal service and have amazon or another private company tale ot over who knows how to deliver customer service!

Went to drop off a few packages this am. This place looks bad…read more Windows are never cleaned. At the door entrance, grass from the cut lawn that never been blown away lies there. Spider webs outside the doorway and inside. Trash on the floor and looks like it never been swept since color tv's were made. Trash in the parking lot. I cannot but one star because that would be too high of a rating but it forces me to click a rating. Y'all have to make the post office look better.

I don't know if my review helped to push them to cleanup, or if it's a total coincidence…read more(probably), but they've mowed and did a massive tree cleanup on the property. Also, the trash around the property has been cleaned up. Looks so much better. Good job.

RORY was the absolute best help for me today! It was my first time mailing from the post office vs…read moremy neighborhood mailing center, and she was just so friendly and patient and calm even with a long line. She helped me get the correct boxes for my prepaid labels, and showed me how I can do all of this from home. I was so appreciative of her - she made my day! Thank you Rory!!

This Cedar Hill USPS carrier threw our package containing flammables through the air like a frisbee.read more

Trying to use the self service options and for 2 days now, still out of service…read more Seems like this machine is out almost more than half the time. Wish I could rely on this location since it's the closest but unfortunately I need to head out to Midlothian, GP or Duncanville, as theirs are working. I could wait in line but I already know what I want and like to get out promptly.

They really do have top quality service at this post office location. I have had to come to this…read morelocation 3x now and every time they are friendly, helpful and smiling. I say 'had' to go because although they are my main post office for my home there are two other post offices that are closer to me. :( I do not mind the drive as much knowing that I will be in and out quickly. It's a large location, they keep it very clean and again, I have not met an unfriendly face yet.

the a worse location I have ever encountered in all my years of living. and this isn't just once…read morethis is every time I come to this location. staff are unprofessional, laughing and playing instead of working the always long line. the only person that seems to be professional and do there job is the Asian guy. where are the other employees. this location needs to either do a complete fire and rehire new employees or shut down.

I had the BEST experience with this post office. If you're like me, I aggressively track my…read morepackages from the moment they ship. I was particularly excited for this one and even more so when I saw it was arriving two days early. I saw it was marked as delivered and RAN to the mailbox to grab it only not to find it there. I rechecked the tracking and saw an alert "insufficient address" and that it was returned. I was a dope and forgot to put my apt number. I immediately hopped on with customer care in hopes of intercepting it before it actually was returned. The super helpful rep-Rita, put in a service request to hold it for pickup and I was notified by email that I'd receive a response. A weekend and two business days later. Crickets. I called customer care back and was told that it was being held at this post office. Shortly after, I got a call from Lashawna and was told that it had already been returned. I was sad but resigned myself to reorder. Ten minutes later, she called back to tell me that she checked another spot and that it was there! She didn't have to check again and she DEFINITELY didn't have to call me back. They process thousands if not millions of parcels a day. Upon arriving, I was greeted by Sheila who was an absolute delight. I was in and out in less than five minutes. I know most reviews about post offices tend to be negative, so I had to share how these awesome ladies went above and beyond to get me my package even after I made a silly mistake. Special shout out to Sandra as well who is an awesome mail carrier

This had to be the worst post office on earth!!! I can't ever get my packages and no one knows…read morewhat's going on. Long hold times and bad attitudes.

One of the mailboxes in the neighborhood was vandalized on Tuesday, July 2nd and it was reported to…read moreUSPS. They have not fixed this. The mailman is still delivering mail which has apparently been stolen. I am expecting mail and have not seen any of my mail since Monday.

I've had my mail lost stolen. Any excuse as to what happened to it. A sloppy post office and no…read moreexperience in handling any situation correctly. My advice to them get new employees.