Very rude people and there is a green haired lady in there that's very rude and unprofessional. I…read morebrought in my receipt with a code for my package and she said she couldn't scan it and said that's all she could do. This was after waiting in line 10 minutes because she was the only one at the counter. Also there were people in the back just chilling while we waited in line. Very unprofessional atmosphere. I'll never return.

Have had to deal with this place for years now...unfortunately they are the closest. Most of the…read moreemployees are extremely bitter and rude people with a god complex. Dirty and unkempt store, you can literally feel the sadness walking in the doors. Needs to be revamped and restaffed entirely.

Christina was amazing and so sweet! She was very patient with me and was very quick with taking…read morecare of me as well! 10/10 would come back

Consumer Affairs 972-373-6755 I just moved into a new house…read morein the 75232 neighborhood and my mail carrier is already throwing parcels from a distance onto my porch. He's been caught on camera. I have found calling the station to report such an incident doesn't ever change the behavior of the sullen mail carrier. So I prefer and I recommend you all call USPS Consumer Affairs 972-373-6755 for carriers throwing parcels or packages that have gone missing.

I'm not really sure what writing a review on a post office will do but you never know. I am glad…read morethat I am never in a rush looking for something because it seems like the post office puts things out on their own time. They will receive it, the website will say they received it but I will not get the slip until the next day. I've also only gotten one slip, had two packages in the back and get only one package and not for the one that I brought the slip up for. I haven't had too many problems with the ladies behind the counter but they are not the friendliest group. I am not sure if it is just Desoto but so many people just seem like they do not like their jobs. I'm glad I get my mail and I expect to wait when I got to this location.

This is pitiful . Long lines with only one staff? I would consider other circumstances but this is…read morenot first or second time I've experienced this. Management please consider placing enough staff to accommodate this concern.

I don't know if my review helped to push them to cleanup, or if it's a total coincidence…read more(probably), but they've mowed and did a massive tree cleanup on the property. Also, the trash around the property has been cleaned up. Looks so much better. Good job.

RORY was the absolute best help for me today! It was my first time mailing from the post office vs…read moremy neighborhood mailing center, and she was just so friendly and patient and calm even with a long line. She helped me get the correct boxes for my prepaid labels, and showed me how I can do all of this from home. I was so appreciative of her - she made my day! Thank you Rory!!

This Cedar Hill USPS carrier threw our package containing flammables through the air like a frisbee.read more

Trying to use the self service options and for 2 days now, still out of service…read more Seems like this machine is out almost more than half the time. Wish I could rely on this location since it's the closest but unfortunately I need to head out to Midlothian, GP or Duncanville, as theirs are working. I could wait in line but I already know what I want and like to get out promptly.

the a worse location I have ever encountered in all my years of living. and this isn't just once…read morethis is every time I come to this location. staff are unprofessional, laughing and playing instead of working the always long line. the only person that seems to be professional and do there job is the Asian guy. where are the other employees. this location needs to either do a complete fire and rehire new employees or shut down.

Closed w/o any explanation. People talking inside door that said ring bell to pickup package or…read moremail. They just ignored the bell and my heavy knocking. The mail (USPS) is just another sorry government agency. Why are we paying for this level of lazy, incompetent people ????

I had the BEST experience with this post office. If you're like me, I aggressively track my…read morepackages from the moment they ship. I was particularly excited for this one and even more so when I saw it was arriving two days early. I saw it was marked as delivered and RAN to the mailbox to grab it only not to find it there. I rechecked the tracking and saw an alert "insufficient address" and that it was returned. I was a dope and forgot to put my apt number. I immediately hopped on with customer care in hopes of intercepting it before it actually was returned. The super helpful rep-Rita, put in a service request to hold it for pickup and I was notified by email that I'd receive a response. A weekend and two business days later. Crickets. I called customer care back and was told that it was being held at this post office. Shortly after, I got a call from Lashawna and was told that it had already been returned. I was sad but resigned myself to reorder. Ten minutes later, she called back to tell me that she checked another spot and that it was there! She didn't have to check again and she DEFINITELY didn't have to call me back. They process thousands if not millions of parcels a day. Upon arriving, I was greeted by Sheila who was an absolute delight. I was in and out in less than five minutes. I know most reviews about post offices tend to be negative, so I had to share how these awesome ladies went above and beyond to get me my package even after I made a silly mistake. Special shout out to Sandra as well who is an awesome mail carrier

This had to be the worst post office on earth!!! I can't ever get my packages and no one knows…read morewhat's going on. Long hold times and bad attitudes.

One of the mailboxes in the neighborhood was vandalized on Tuesday, July 2nd and it was reported to…read moreUSPS. They have not fixed this. The mailman is still delivering mail which has apparently been stolen. I am expecting mail and have not seen any of my mail since Monday.

I've had my mail lost stolen. Any excuse as to what happened to it. A sloppy post office and no…read moreexperience in handling any situation correctly. My advice to them get new employees.