WORST customer service ever. I never write reviews but this post office brand needs staff &…read morefriendly staff who welcome you in with a good attitude. Every time I come in, there is only one staff. That staff takes forever going in and out and helping everyone in line. She does her job as though she is mad and doesn't try to help. Please close this brand or rehire staff that actually does a good job. Read all the reviews from the community. We deserve better service. Her name is Edwards she needs to be fired. Please look into this branch and have supervisors remove staff that is incompetent.

Says they open at 8:30 they most definitely do not. Please update yall hours on the internet. Also…read morehad a package delivered from the UK and because no one was in the leasing office because it was after hours they sent my package that I had been waiting for two weeks back to the uk I did not get a note in my mailbox to come pickup at the post office they just sent it back. Extremely inconvenient and I'm pretty sure did not follow protocol.

Although the process of getting in and out was easy, customer service here was poor…read more Maybe it was a off day, maybe it was the heat, maybe she was ready to go home (she mentioned that a few times) however the way you talk to people - even if they don't speak the language it can be heard by others - makes a huge difference. A lady was trying to send a package and o it spoke Spanish. The employee let her know she needed to go find someone who can translate for her. The employee told her she needed to go home and fill out a form that could be completed there. She could have given her a cheaper option to send her package just letting her know it would take an extra day. However she didn't. She acted like she was bothered and that we were taking up time and space although there was no one else in a rush. Customer service is detrimental to a business, kindness is free and the postal service needs people to utilize the services to stay afloat.

My neighborhood post office, I'm in here every couple weeks or so. One of the ladies here is sweet…read moreas pie, the other is...well...nice...usually...but both have always been professional and helpful with me. The main thing is I don't think I have ever spent more than ten minutes in here. It's not altogether busy and they keep it truckin'.

I once would tell folks that this was the best postal location hands down. However lately the moral…read moreseems down or maybe they just have employees who are providing poor customer service, but I've gotten where I dislike this location but still come here because they carry the best variety of stamps, opened longer than my local office and this is gonna sound horrible, the customer service here is still better than my local post office. On this evening, I overheard one employee talking to a customer in a very snarky tone. Yes I realize that times have changed however you don't have to make someone feel little by saying things to make them feel stupid. Another lady asked a question and was told that she would need to Google the answer to that. I hope I've just come at a bad time (although it was NOT busy, there were three employees and like four/five customers) and that this isn't the norm to be expected.

I like that this location is open until 10 pm on weekdays, making it very convenient to come for…read moreany last minute shipments such as taxes. While it was empty inside when I stopped by on Friday evening, it was still a little unprofessional for the employee to be on a phone call during my entire transaction (before I got there, during and after I left was the same continuous phone conversation)

Nedra is the only good thing about the post office…read more We shipped out a lot of packages and she came inside with every person that walked in giving us all the information we needed to make our best shipping choices She is the best

Guy at the front desk was very helpful and kind. The place was quiet and on,y had one person ahead…read moreof me when I was there. The service I needed wasn't at that location but he gladly informed me of another one I could go to.

fire all those useless lazy idiots lost a package of mine. it took them 3…read more weeks to tell me. post office sucks ass

the a worse location I have ever encountered in all my years of living. and this isn't just once…read morethis is every time I come to this location. staff are unprofessional, laughing and playing instead of working the always long line. the only person that seems to be professional and do there job is the Asian guy. where are the other employees. this location needs to either do a complete fire and rehire new employees or shut down.

Great neighborhood post office very convenient parking lobby there was no lobby that was accessible…read moreon Sunday.

The ladies here are miserable in terms of customer service. The gentlemen that works there is good…read morethough. Expect an attitude with any interaction

They're just really rude and unhelpful. They couldn't give me a piece of tape off the dispenser…read morethat was sitting right there on the counter... said I could buy a roll for $4 off the wall behind me. Ridiculous.

Open late i love this post office my packages always ship out on time!…read moreAnd small wait time all the time.

I have fought with this location ever since I've moved to the neighborhood in early 2025. Have had…read moreto hold my mail due to issues with my apartment complex, and the staff NEVER can find it. I've had to talk to the station manager MULTIPLE TIMES just to get gaslit about mail I've confirmed has been received (via USPS informed delivery emails). Staff is never consistent in their knowledge and couldn't care less. This location needs an overhaul!

Same as 2 days ago. Worker does not care how long it takes. So slow that people in line are…read moreinterrupting to get questions answered, but that makes it slower for all. This place used to have 2 + fabulous workers, tall lady w grey/white hair and other nice quick efficient lady. Two greats replaced by one slow loud awful worker. I know that ever step takes forever because she shouts at the top of her voice, seems confused a lot, easily distracted. So sad.

Christina was amazing and so sweet! She was very patient with me and was very quick with taking…read morecare of me as well! 10/10 would come back

Consumer Affairs 972-373-6755 I just moved into a new house…read morein the 75232 neighborhood and my mail carrier is already throwing parcels from a distance onto my porch. He's been caught on camera. I have found calling the station to report such an incident doesn't ever change the behavior of the sullen mail carrier. So I prefer and I recommend you all call USPS Consumer Affairs 972-373-6755 for carriers throwing parcels or packages that have gone missing.

There's several places marked as Post Office and you show up and it's only a pick up place, or…read moreother issues, ect.. so I just wanted to share that this is an actual small post office at the end of the shopping strip. The doors make it look a little scary- but you walk in and you'll see a ton of PO Boxes and then you turn right and see the small little post office. The staff were really nice and I was in and out within 2 minutes. Overall great little hidden post office !