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    Mail Boxes Etc

    4.5 (2 reviews)
    Open 9:30 am - 6:30 pm

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    Mail Boxes Etc - Copy Shop_London

    Mail Boxes Etc

    (5 reviews)

    Notting Hill

    CONSUMER FRAUD! DO NOT TRUST THIS STORE…read more This store and their manager Chiara Gerbotto has engaged in consumer fraud and unfair trade practices under the Consumer Rights Act 2015 and breached a written agreement to refund GBP 5,200 for services never rendered. We delivered ten boxes of clothing for shipping to the USA on Saturday June 28 near closing time with after purchasing all of these boxes during the week before at full price. The knew we would be leaving the country on July 1 and not coming back. Once all the boxes were there, and only then I was advised that the lowest cost method of shipping would be GBP ~3950. The boxes were not weighed. They said the rate was based on the number and size of boxes, which I had never heard before. Two of the boxes had valuable clothing in them worth at least $10,000 each. They suggested a GBP 90,000 insurance policy but when I said that seemed like too much they reduced it to GBP 50,000 insurance. They quoted the 50,000 insurance for $1500 but then discounted the rate to $1200. They charged my American express GBP 5,200 at closing time. I was shocked at the high cost of the lowest cost shipping option, but I felt like I had no other choice since we would be leaving the country on Tuesday and all the boxes were already at the store which would be closed Sunday. We were held for ransom. As I left I realized we had been overcharged and spending that amount made no sense. When I discussed this with my wife upon getting home ten minutes later, she ran to the store, and found Chiara Gerbotto and told her we did not want to ship the boxes and we wanted our money back. At the same time, at 5:13pm on Saturday, less than 15 minutes after leaving the store, I sent whatsapp messages to Chiara Gerbotto reading in part: At 5:14pm: "I want our money back and we will ship this some other way." And I wrote: "Do not ship those boxes. We will come get them on Monday and do something else." According to the Whatsapp Read Receipt they read these messages within 2 minutes of receiving them and they responded "Let's talk about it on Monday...I am not in the office anymore " (Although she was in the office still.) The store was closed the next day, Sunday. I came over at 9:30am, Monday June 30, and was told Chiara would arrive for work at 10:30am. At 10:30am I came back to the store with a driver to pick up the boxes. At the store Chiara agreed to refund my shipping purchase but said she did not know how to operate the credit card machine to give a refund and that she would arrange for her manager to give a full refund. We signed a return receipt that showed the full amount of GBP 5,200 as Refund to Shipper. I have a copy of the return receipt. My courier and I removed all of the boxes from the store where they were in the same place and in the same condition we left them on Saturday evening. I will leave them with family and repack the clothes and take them with me on my flight back to the USA later in the summer. I have contacted American Express and disputed this charge. Mailboxes did not provide any services to me except for the boxes and packing materials that I purchased at full rate. They took advantage of their knowledge that we are leaving the country tomorrow to hold us for ransom and charge a rapacious rate. Now they are reneging on their agreement to provide a refund. We are entitled to a full refund under the U.K., Consumer Rights Act 2015 because under the Act "no custom work or irreversible action was taken by the business on [our] behalf." I informed them within 15 minutes of the charge on our credit card that we were withdrawing our shipment and would come back to get it when the store reopened. Their misrepresentation of their agreement to provide a refund is consumer fraud and their actions as a business are "Unfair Commercial Practice" under the Act. We will be pursuing legal action against this store for consumer fraud and unfair commercial practice.

    Do you want to send anything in the post? Like, anything. Is there anything that you need to…read moresend, to anyone? Well, if that's the case, then this shop fills the specific niche in the market to satisfy that need. Perfectly. But for me, in itself, that doesn't make it that good. So they sell a lot of boxes. A professional array of boxing is sold here. They'll ship antiques, should you want an antique for Christmas, which needs shipping. They'll do things like 'phone-in' mail checks whatever they are. They do highlight ebay in the window, and I suppose, if you are in need of sending something on ebay, then this'd be ideal. Basically, they do cover the sending of things really well, but really, it's not the kind of place I see myself needing a lot...

    Mail Boxes Etc - Shipping Service_London

    Mail Boxes Etc

    (3 reviews)

    Holland Park

    They lost my parcel and claimed it had been lost by the courier company. I know which one I trust…read moreas tracking shows that it was never collected. Customer service was then unhelpful and abrasive. Would not go near them ever again.

    To the owners of this Mailboxes: I will ask you publicly on Yelp to refund my $462.00 that I paid…read moreyou for a FedEx shipment. I have been trying since May to get my refund and you have been avoiding me. My shipment was in two boxes and when you go onto the FedEx website, with the weight and dimensions of my shipment, you will see that it is $462 USD to ship it from Tuesday in London arriving Friday in the USA, via international priority. However you shipped it international economy which would've been approximately $260, not even expected to arrive until Monday. You told me that by paying $462 I would receive my shipment by Friday. I have that in writing from you. So even if I had wanted it international economy, you overcharged me by $200. However I wanted it to arrive on Friday and agreed to pay $462 and then you shipped it out economy and not priority, overcharging me considerably! To further complicate things I thoroughly filled out my Customs bill of lading, which you completely disregarded. Your clerk tried to convince me not to insure it for $1000 and not to declare all of my jewelry and clothing and cosmetics or I might be charged duty. I clearly told her I wasn't worried about paying duty, I just wanted to get it by Friday and I wanted customs, if they opened my package, to see exactly what was inside the package matched what was on my customs invoice. However someone in your shop took it upon themselves to defraud customs by creating a phony customs invoice that caused my bag to be flagged and customs to contact me. The customs invoice that your clerk filled out showed that I was shipping six $5 T-shirts, $20 worth of cosmetics and a few miscellaneous items that clearly Customs wondered why I would be sending such garbage via International FedEx. Please contact me immediately. If you choose to ignore this as well as all of my other emails, I will have no choice but to involve customs and sign an affidavit that they have been defrauded by your agency and I will ask for a formal inspection of all of your customers records to see how many times you have defrauded United States customs. I will also ask FedEx UK, as well, to intervene to see how many times you have cheated FedEx customers. You know how to reach me, I have written you numerous emails since May. If you like, I will post the fraudulent customs invoice here on the yelp review prior to sending it to customs.

    Mail Boxes Etc - couriers - Updated May 2026

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