Don't use them! I paid them to send a parcel to my sister in Spain on 4/1/22 which was returned to…read moreme on 31/1/22. I immediately ook the parcel back to the shop on Lower Marsh (with the receipt) expecting a refund for the lack of fulfilment of the service I had paid them for. They refused and blamed it on Royal Mail, so I took the parcel to the local Royal Mail post office who told me that Mail Boxes Etc had not put the correct 'international' franking on it, which was why the Spanish postal service had not delivered it. So I went back to the Mail Boxes office and they denied that they had made any mistake, and still refused to refund the postal fee. Don't waste your money with these people!

I don't like to write negative reviews but have been really disappointed by the service received…read morefrom the Waterloo Branch of Mail Box Etc. Yesterday I came to pick up a delivery after receiving an email just over a week ago advising of its arrival. I was delayed collecting it due to being out of London - and the package was an unplanned missing part of a previous delivery. On arrival the lady was on the phone and, on me asking for the package, did not hang up but rudely began talking ABOUT ME to the person on the other line (Who I assume was a colleague) saying how long the package had been there and how long I'd taken to collect it. I was a bit shocked but told her that I had only received the email last week, to which she replied that she had 'personally' sent one out much earlier than that. Then, instead of just collecting the package for me, went to her computer and started scrolling through her emails looking for proof of this ... unsurprisingly she could not find it. After being charged an additional £12.50 late fee, she came round the counter to the main customer area and fetched my box - which was piled up alongside other customers' boxes behind some sort of cardboard cut-out in the corner. This is not secure as anyone could just take them. I could also see there was plenty of space in the area behind the counter where deliveries are meant to be kept. I would also like to note that earlier this year I recieved an email about a different delivery waiting to be picked up - I travelled from North-West London to Waterloo to fetch it (Waterloo is the closest branch to me that takes deliveries). On arrival the lady, without apologising, said that the email was meant for someone else and walked away. At the time I just put this down to human error but now I really wish I had said something considering they are not willing to extend me the same courtesy. I've decided to close my account, even though I've been using it regularly, as its more hassle than its worth ... and I've noticed the two ladies working there are not always that pleasant with other customers either. Real shame.

How they asked me with a straight face for £50 to send a 60cm x 20cm (3kg ish) parcel 7 miles away…read morei don't know! I asked how much they wanted if i packaged it instead and they said £20. £30 for a box and some bubble wrap!? Nice enough people but extortionate pricing

Last week the company I work for moved offices and we're now based on Golden Square in Soho where…read morethe nearest post office is a decent 15 minute walk away and there's ALWAYS queues. Well now I've discovered Mailboxes etc whichis approximately 2 minutes walk from being sat at my desk to their counter. They offer all the services of a Post Office and more and at similar prices too. No more walking in the rain for me!

I ordered some items from Japan and noticed that the company was sending them to my old address. I…read morecontacted FedEx, long before my package had even reached the UK, and asked them to change the delivery address. They said no problem, it would take 24-48hrs and confirmed that my package would be delivered to my new address. Well, imagine my surprise when they delivered it to my old address. I raised a case with them and they confirmed that the change of address had been requested on their system but not actioned. Now, and I nearly fell off my chair they are claiming that my request to change the address was AFTER they had already delivered I pointed out that they have the chats. I had two chats with their reps. The first was the change request and the second an escalation when they delivered to the wrong address. I know they have both chats as the agent on the second chat said he would attach the second chat to the escalation. FedEx claim that there is no way to identify the date and time of the chats, something I don't believe for a second. I'd they just read the content of the first chat, even if they can't find the date, it would be obvious from the dialogue that the chat was pre delivery. FedEx know they cocked up and are just trying to cover it up. Shame on you FedEx!

Fast and easy service. However comes at a crazy price! £3.50 for one sheet of printing lolread more

Recently moved here from Los Angeles and had to send an urgent, sensitive document back home with…read moreovernight delivery. Victoria was super friendly and great about helping me out with that. Her coworker, Alexander came in while we were getting everything ready and the 3 of us ended up chatting quite a bit about life in London as they inquired about life in LA. Not only did my letter get sent with no problems, they both were knowledgeable and very friendly! It is just a shame that I will be moving out of the area, otherwise, I'd love to get a mailbox with them to facilitate receiving mail and boxes from my lovely online shopping habit. :) I'm just glad that they put me at ease and were able to help send my document right out, the fact that they were nice and friendly was unexpected and a nice way to an otherwise stressful morning.

From the owner: Services Offered : Pack & Ship, Post & Mail fulfilment, Print & Copy, Mailbox rental, Virtual…read moreOffice solutions, Stationery, Packaging materials Brands Offered : Couriers - Royal Mail, Parceforce Worldwide, FedEx, UPS, DHL, TNT

Back in September I needed to ship some items back to the states and I needed to do so quickly. I'm…read moreso thankful that the two people (one day there was a nice man & the next day a kind young woman was there) were able to help me. Lots of shipping materials to choose from (tape, scissors, cardboard boxes, etc.). I'm very satisfied with the efficiency and I am happy to report that the box arrived earlier than estimated and intact.

From the owner: Services Offered: Pack & Ship, Post & Mail fulfillment,…read morePrint & Copy, Mailbox rental, Virtual Office solutions, stationery, packaging materials Brands Offered: Couriers - Royal Mail, Parceforce Worldwide, FedEx, UPS, DHL, TNT

Mailed our luggage home. The staff knew what to do, were efficient and made the process very easy.read more

From the owner: Services Offered: Pack & Ship, Post & Mail fulfillment,…read morePrint & Copy, Mailbox rental, Virtual Office solutions, Stationery, Packaging Materials Brands Offered: Couriers - Royal Mail, Parceforce Worldwide, FedEx, UPS, DHL, TNT

This shop, which is next door to the Post Office, does what the Post Office should do but better!…read more Basically you can send anything there and they use Royal Mail and FedEx and UPS and they'll pack it for you as well. The staff all seem very knowledgeable and friendly and they also do printing. Great for handling those awkward jobs where the book of stamps in the drawer just won't do.

From the owner: Services Offered : Pack & Ship, Post & Mail fulfilment, Print & Copy, Mailbox rental, Virtual…read moreOffice solutions, Stationery, Packaging materials Brands Offered : Couriers - Royal Mail, Parceforce Worldwide, FedEx, UPS, DHL, TNT

just want say a BIG thank you to Bobby, his customers care is outstanding. He printed 70 order of…read moreservice booklets within a few hours which turned out fantastic Bobby my family and I would like to thank you for making a very stressful situation into a very positive one

Came here to price shipping a 20 lb box home. Told 15 lbs of clothing would be about $200. This…read morewas more expensive that the post office.

CONSUMER FRAUD! DO NOT TRUST THIS STORE…read more This store and their manager Chiara Gerbotto has engaged in consumer fraud and unfair trade practices under the Consumer Rights Act 2015 and breached a written agreement to refund GBP 5,200 for services never rendered. We delivered ten boxes of clothing for shipping to the USA on Saturday June 28 near closing time with after purchasing all of these boxes during the week before at full price. The knew we would be leaving the country on July 1 and not coming back. Once all the boxes were there, and only then I was advised that the lowest cost method of shipping would be GBP ~3950. The boxes were not weighed. They said the rate was based on the number and size of boxes, which I had never heard before. Two of the boxes had valuable clothing in them worth at least $10,000 each. They suggested a GBP 90,000 insurance policy but when I said that seemed like too much they reduced it to GBP 50,000 insurance. They quoted the 50,000 insurance for $1500 but then discounted the rate to $1200. They charged my American express GBP 5,200 at closing time. I was shocked at the high cost of the lowest cost shipping option, but I felt like I had no other choice since we would be leaving the country on Tuesday and all the boxes were already at the store which would be closed Sunday. We were held for ransom. As I left I realized we had been overcharged and spending that amount made no sense. When I discussed this with my wife upon getting home ten minutes later, she ran to the store, and found Chiara Gerbotto and told her we did not want to ship the boxes and we wanted our money back. At the same time, at 5:13pm on Saturday, less than 15 minutes after leaving the store, I sent whatsapp messages to Chiara Gerbotto reading in part: At 5:14pm: "I want our money back and we will ship this some other way." And I wrote: "Do not ship those boxes. We will come get them on Monday and do something else." According to the Whatsapp Read Receipt they read these messages within 2 minutes of receiving them and they responded "Let's talk about it on Monday...I am not in the office anymore " (Although she was in the office still.) The store was closed the next day, Sunday. I came over at 9:30am, Monday June 30, and was told Chiara would arrive for work at 10:30am. At 10:30am I came back to the store with a driver to pick up the boxes. At the store Chiara agreed to refund my shipping purchase but said she did not know how to operate the credit card machine to give a refund and that she would arrange for her manager to give a full refund. We signed a return receipt that showed the full amount of GBP 5,200 as Refund to Shipper. I have a copy of the return receipt. My courier and I removed all of the boxes from the store where they were in the same place and in the same condition we left them on Saturday evening. I will leave them with family and repack the clothes and take them with me on my flight back to the USA later in the summer. I have contacted American Express and disputed this charge. Mailboxes did not provide any services to me except for the boxes and packing materials that I purchased at full rate. They took advantage of their knowledge that we are leaving the country tomorrow to hold us for ransom and charge a rapacious rate. Now they are reneging on their agreement to provide a refund. We are entitled to a full refund under the U.K., Consumer Rights Act 2015 because under the Act "no custom work or irreversible action was taken by the business on [our] behalf." I informed them within 15 minutes of the charge on our credit card that we were withdrawing our shipment and would come back to get it when the store reopened. Their misrepresentation of their agreement to provide a refund is consumer fraud and their actions as a business are "Unfair Commercial Practice" under the Act. We will be pursuing legal action against this store for consumer fraud and unfair commercial practice.

Do you want to send anything in the post? Like, anything. Is there anything that you need to…read moresend, to anyone? Well, if that's the case, then this shop fills the specific niche in the market to satisfy that need. Perfectly. But for me, in itself, that doesn't make it that good. So they sell a lot of boxes. A professional array of boxing is sold here. They'll ship antiques, should you want an antique for Christmas, which needs shipping. They'll do things like 'phone-in' mail checks whatever they are. They do highlight ebay in the window, and I suppose, if you are in need of sending something on ebay, then this'd be ideal. Basically, they do cover the sending of things really well, but really, it's not the kind of place I see myself needing a lot...

After four months of international travel through a wide range of climates, not to mention…read morepurchases, my wife and I had too much stuff to carry with us back to the US. We spent several days in the Kings Cross neighborhood of London and were fortunate to find Mail Boxes Etc. We received outstanding customer service -- prompt responses to e-mails, help with packing, etc. If you find yourself in a similar situation, this is a convenient way to handle it. (And cost is similar to Post Office "economy" service, which is slower at both shipping and communicating.)