I cannot strongly enough endorse or praise Mail Boss for going miles above and beyond any customers expectations to "do the right thing". When it comes to Customer service Mail Boss the the model all companies should strive to replicated.
Before I get to the hey why does Alex make these claims, I would like to speak to the overall quality of the Vault they humbly call a mailbox. This box is made from 12gu Steel, it is made extremally well, the attention to detail from the welds, to the stainless-steel parts is amazing. Even the mail notification flag is designed to take a beating and keep on standing proudly. The moment it arrives you will know 100% when you pick it up from porch you bought a QUALITY product. I have not a doubt in the world that this mailbox will outlast me. :) If you want or need a mailbox that is built well, looks amazing, and secure like none I've seen before. Stop your looking and buy a MailBoss box today!!
For those wondering why I express such gratitude let me explain. I ordered one of their "scratch & dent" mail boxes which are deeply discounted from their website. I was completely aware there would be a few nicks and dings in my mailbox when it arrived and that was totally okay with me. The morning it arrived, upon opening the box which was smashed by FedEx during delivery. I noticed there was a very large dent in the front lip that prevented the mailbox door from opening. I reached out to Erika at Mail Boss and shared what had happened. First off, she was very concerned of the state of my package, and explained that ALL Scratch & Dent models are just that "minor esthetic defects", and all are 100% operational. She requested I send a few pictures via email so they could make a case to FedEx for the damage.
I promptly emailed her a few pictures and within the hour I received a note back again apologizing for the ordeal and stated that currently they did not have any other S&D units on hand and informed they had already packaged and shipped a BRAND-NEW mailbox as a replacement to my S&D model. + Covered the shipping out to me as well. I could not be happier and I will recommend Mail Boss to anyone I come across needing a secure Extremally well build MailVAULT. Thank you again Erika!! read more