Did a okay job a couple months ago but switched to a different company, friendly girls

This company is extremely unprofessional and terrible with its customer service. They charge ridiculous amounts for a half-done cleaning job. When I called to complain the manager did not care, he was very nonchalant about my problem with a not thorough cleaning. Do NOT waste your time and money with this company they are overpriced for the service they give. read more

Nope. Never again. Was at the house an hour less than what was paid for. Mostly ignored specific requests. Was told all surfaces would be dusted. Didn't happen. The lady that showed up was nice enough but had little interest in working hard while at house. read more

Would not recommend. Bought a house and asked them to come clean everything. The showers and toilets were left gross and the showers look like they werent even touched. When I took down my blinds, there were still cob webs everywhere. When I contacted MaidPro about this, they said they would send someone out for the areas they missed. Since I already cleaned this, that was not an option. Ive since disputed the charge and am cleaning the house myself. Save yourself the stress, time, and money, and do business elsewhere. read more

I have to admit when they finished the house looked much better than before. My parents had to be moved from this house to an assisted living so there were things that they hadn't done. I didn't look at the house closely because I was meeting with contractors to do other work right after they left and buyers that had purchased some items for sell. I filled out the MaidPro review they sent and gave them an 8 before I actually looked closely at their work and that was my bad and I'm sorry I didn't catch it earlier. From the beginning I found out that one was the trainer and the other a trainee. The trainer kept asking me what was I selling since I said I was about to have an estate sell and garage sell. Then asked me about the car I was selling then told me that it was too high and I guess became an expert car dealer. All and all she was nice and good natured. The other was quiet and worked the entire time. I told them what they didn't need to touch certain pieces of furniture, because I was taking these things with me and they would be shipped out soon. I also gave them one clear instruction. There was one door in the whole house that was closed, which was the room I was staying in until I leave and go back home. I asked them to stay out of that room. I have a security camera that is dedicated to that room when I am not in it because of family heirlooms that I placed in there. Just in case someone goes into that room it will notify me immediately. The trainee went into that room once and the trainer opened the door twice. Not that anything thing was touched, but my instructions were easy to follow and were ignored. After meeting with the other contractors, I started to noticing that there were cobwebs near the baseboards and then the baseboards weren't really done at all. My parents bathroom room was not done including dusting. I know that trainer told me that it would be to difficult to do the shower and we really needed to replace it. I ran my fingernail over some of the things that couldn't be cleaned and it came off. I was also told that the blinds in the kitchen was too bad that I needed to replace them, but that was before they even attempted to clean them. They most likely do, but not to attempt to clean them, is a little much. The front entrance was as dark as when they began. The problem is with all of this is I paid for a "Deep Clean" and spent $270.00 for that service. There was no deep clean done except for the stove in which they did a good job. At $45.00 per person, per hour to vacuum my house and clean a stove? And by the way. I paid extra for the deep cleaning of the stove. So if you came to do a basic clean of a house, which is what I got, this should have not even cost half of this. But to order a deep clean, because I'm selling the house, I didn't get my moneys worth. For example, it was so bad that my living room mirror which is as tall as an adult and stretches along the entire length of my living room which is quit large, wasn't even touched. I have run hotels for years and this is what my staff did on a daily basis for $11.00 an hour. Can I please get a phone call to explain to me what I actually paid for? Thank you. Since my review no one has made contact with me to rectify the situation. My parents house goes on the market in one week. read more

Ray & TJ did a great job. We needed help catching up within spring cleaning and they helped a lot. Everything looks and feels much cleaner and their attention to detail was appreciated. read more

Ray did a FANTASTIC job cleaning our home today! She was so professional, courteous and as sweet as could be. Thanks so much, Ray!

The crew that came was under-prepared for the task. The company's standards for cleaning a house for move out seemed to be no more than cleaning a house for someone not leaving. The team lead stated that if she knew it was a move out, she'd have brought another person, and had someone come and looked at the property they would have known how much time to allow, since we had pets. They had very little time to extend their stay due to additional bookings. Instead the crew didn't finish the areas that were ready to clean. **Disclaimer: we still had stuff in the kitchen and were staying a step ahead of them in removing it, but there was little attention paid to finishing the areas they could, and instead this turned into an excuse, like not washing the floors in the other 3 bedrooms. The checklist left behind was not accurate, as there were no trash cans to empty, or mirrors cleaned, or pictures on the wall to be dusted, window sills were in need of being wiped but weren't, but they were still checked. Next time, I will find a service that understands the situation, not book them until when we're closer to ready, and make sure to speak with the lead personally, as several of the tasks we expected done, weren't, and our house still isn't ready to sell a week after their visit. I've had cleaning services that work better around my "stuff" and they got repeat invitations, this experience will not lead to another visit....sorry. read more

MaidPro, 5 stars. Fantastic cleaning and the home has that clean smell scent. Thanks Ray!

Again absolutely professional. So many years and this is a first. Thank you for being you . My wife is really pleased which has not happened in the past. You perform every item on the list. read more

I have used Maid Pro, specifically Dawn and her crew, for some time now and couldn't be happier. Dawn is very conscientious, professional, and appreciates my feedback. If I prefer that something be done differently, she is always more than happy to listen and accommodate my wishes. She always leaves my house sparkling and smelling fresh and clean. Thanks Dawn. The only reason I didn't give five stars is because I don't think anyone is perfect. read more