I hired them to do a cleaning in 2017, but I thought I'd share my experience. I have two issues with them:
1. Their service
2. Aggressive and deceptive marketing
March, 2017
Jessica and Lori were on time, and polite. I explained that the floors needed special attention, and dusting had to be very thorough. I have a lung condition, and this is important. They showed me the 49 point check list of what they do. It was exactly what I needed. Well, since I was home I was able to see what they did, and didn't do. They missed quite a few things. The microwave was cleaned, but not the inside of the door. That wasn't touched. The fridge had streaks on the outside, and when I pointed that out, they said stainless steel does that. I said no, it doesn't do that if cleaned properly. I had them re-do it. I then ran my hand over the granite counter top, and it was grimy and sticky. I had to ask them to clean it "again." The floor in one of the bathrooms was dirty, with hair and dirt in the corner. The shower stall in the master bath was bone dry, and the glass and fixtures still had water spots on them. The chrome fixture had clearly not been touched. Afterwards, they left without saying goodbye. I felt awkward, but after they left I read over their check list they left. They checked that they cleaned the ceiling fans, but they never touched them. Additionally, they didn't dust/clean the glass sofa table, which has ring mark and is coated with dust. It looks like they swiped at it with a rag, but it was far from clean. Finally, there is a cabinet with shelves in the master bathroom that was not touched.
Overall, I am not impressed at all. I had the feeling these girls were doing the bare minimum, and had the attitude that if you can't see the dirt, it isn't there. I am looking for a thorough, reliable service for myself and my parents, but it is hard to find sich a thing.
September 2017
Many months ago, I made the mistake of filling out a form online for a cleaning quote. I answered a lot of questions and took the time to thoroughly answer all questions. I received a call from them promptly, but had to again answer the same questions I answered online. I was quoted a ridiculous price for two hours of cleaning ktwo people) - around $250. I told the guy that, and said I was not interested. I later hired them because of a discount special they offered.
Well, during Hurricane Harvey. I received numerous telemarketing calls from them. We were dealing with the storm and family needing to evacuate, and I did not appreciate all the calls, texts and emails. Especially the calls from the cleaners pretending I had actually scheduled services, and that the maids were running late for my "appointment." I told them I never scheduled anything with them, yet they kept calling and emailing. All the numbers were New York numbers. I told them to quit calling, but the calls have continued. Next step: complaint with the FCC.
Any company that conducts business this way, in my opinion, is unethical and dishonest. Trying to trick customers into thinking that they have scheduled service is underhanded at the least. I told them that there was no way I would have scheduled services because we were experiencing a hurricane and weren't even in town when they claimed to be trying to show up.
Due to these two things, and their regular ridiculously overpriced charges. I will not be ever using this company. Ever. read more