Excellent service. Honestly and reasonable pricing. Thank you. I highly recommend this business.read more

Most outstanding service. Extremely conscientious, reliable and knowledgeable. Thanksread more

Installation was absolutely outstanding in all ways....on time, clean, courteous, professional and…read moreconsummately competent...promises made and promises kept...most highly recommended!

Boy do they know their stuff!! They I salled a beautiful fireplace for my brother and I had the…read moresame one done. Totally worth the money!

Customer service is excellent! Will even give you…read morerecommendation, owner comes out to your home do the measurements and will order exact size you need. I love most all merchandise, if ask they're so good at give their opinions. I love the shop!

This store is cozy and inviting. But make a point to patron because of its one of a kind home…read moreaccessories and excellent customer service and accommodating staff. Guido is truly magnificent with his styling magic and dream worthy home-scape. This is one of those shops you linger in and let you eyes delight in what you'll bring home. We came to Carmel to celebrate our anniversary, and decided to walk these shops. Running out of time, I made my husband return on our way out just for this store. I'm so happy I did. I asked Guido if he had owls. He gladly showed me the inventory he hadn't put out yet. Little did I know he designed the trees in one of the vacant shops that I admired. The designer himself shared his vision with me. Thank you, Guido and staff for sharing warmth and beauty at a time when we could use more of these delights!

Just had my fireplace/chimney cleaned and inspected. As a first time home owner, the Merrill &…read moreForbes team did an amazing job and really helped me understand how to use and maintain my fireplace. Thank you so much!!

I should have read the reviews before calling this company. Unfortunately, our experience turned…read moreout to be just as disappointing. When we scheduled the appointment, we were quoted a $95 service fee for a technician to come out and diagnose the issue. The technician was at our home for less than 15 minutes, told us the control unit needed to be replaced (which was already diagnosed by our electrician), and then left. Shortly after, we received a bill for $295 along with a quote of approximately $2K to replace the unit. Since our fireplace is practically brand new, we contacted the manufacturer directly and learned that the control unit was actually still under warranty. The manufacturer immediately agreed to send us the replacement part free of charge. It is important to note that the technician never suggested checking the warranty status, even after we mentioned that the fireplace was new. Once we received the replacement unit from the manufacturer, we contacted the company again to ask if they could simply install the warranty-covered part (for a fee, of course). They refused to do the work. Overall, this was an extremely frustrating experience, and I would strongly recommend using another company.

Great experience with Spas by the Bay. Sales, product, installation, and service all outstanding…read more We worked with Joe who knew the product, was not pushy at all, answered all our questions, and facilitated the build and install. We got a 2026 model Hotspring Jetsetter LX. Best hot tub I have ever been in, super quiet, powerful jets. We use it a few times a week. I was a bit concerned about the power needs of keeping it hot but the insulation is amazing and the heater only comes on for a few minutes every 4 or 5 hours (see the graph from my Tesla power management app). The top is very light but keeps in heat and also the water. Only had to add a bit of water after 3 months! Recommend this equipment and this vendor. I can't comment yet on their warranty service as the product has been flawless.

Although I was initially unable to get a call from anyone at Spas by the Bay, I do appreciate that…read moreBill, the owner, reached out to contact me and apologize for the issues.

Woodstove and Sun is truly exceptional. From the moment I walked in, I felt welcomed and well cared…read morefor. Julie, the sales manager, took the time to understand exactly what I wanted for my home and outdoor space and she guided me with so much expertise and warmth (no pun intended). I purchased a woodstove, fireplace tool set and two Adirondack-style Polywood deck chairs. The woodstove warms our home beautifully and it is so nice to have heat even when the power is out. They have an huge selection of stoves, mantels, outdoor furniture and stove accessories. Every item feels like it was chosen with quality and longevity in mind. All of the sales associates made the entire experience easy and enjoyable. Their knowledge, responsiveness, and true care for their customers set a new standard for what great service should be. They made sure I understood all of my options and every step of the process. I cannot recommend Woodstove and Sun highly enough. If you are looking to make your home warmer, more inviting, and more inspiring, this is the place to go.

Taci, Jesse, and Tom have been great while I was getting my Regency stove tuned up for my house…read more They've all been very responsive to questions and concerns, and I'm very happy with my new Regency insert. Tom was great coaching me about how to keep my wood pile in good shape, and tweaked my installation to get a strong draft going.

Reccomended new cap but could never get them to come back and repace it. Inspeaction went well and…read more was professional though but no follow up on their findings despite my attempts.

Will was great! Service requested was not only quality but also a great value. On time and…read morereceptive to my messages. Strongly recommended!

Miguel was great! We previously purchased flooring tile, and were looking for a contractor to…read moreinstall it in a newly built sunroom. We got several bids and Miguel gave a competitive price. After dealing with many contractors over the last 40 years, Miguel was a pleasure to work with. He was prompt, knowledgable, and we enjoyed working with him. His meticulousness to detail was impressive, and I watched him cut the tiles exactly to closely fit the odd spaces rather than merely fill it with grout. My wife said the flooring he put in looked better than in our our newly built home. Highly recommended.

Miguel and Alberto are amazing! They installed new tile in my bathroom shower and floor. Super…read moreprofessional and dependable.