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    Magnolia Shadows

    5.0 (4 reviews)
    Open 7:00 am - 8:00 pm

    Services - Magnolia Shadows

    Horse boarding

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    6 months ago

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    4 years ago

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    Carriage House Inn - Water damage due to leaking ac unit

    Carriage House Inn

    (30 reviews)

    $$

    We chose this hotel to get away from the chain hotels, and try something more southern-charm-y…read more Looked great online, we were definitely excited, and looked forward to something more bougie, as we were in town for a wedding. The staff member (woman) who greeted us showed none of the southern charm we hear so much about. We felt like we were a burden during check-in. We saw her one other time, and she didn't ask how things were going, and walked away from the desk when we walked toward her w a question. She was not present when we checked out. Aside from the blasting AC--joy to our northern ears--we were really disappointed with our room (the one at the top of the stairs in the main building) and generally underwhelmed w the hotel experience. Upon closer inspection you see that the hotel is shabby and in need of some attention. The issues w our room included: the dresser drawers having improperly long bolts/screws which snagged clothes multiple times, nearly ripping items. The room didn't look clean; stained carpet, as well as areas of carpet w water damage, as the AC unit dripped nonstop. It's safe to assume the staff is aware of the problem, as there is noticeable staining on the wall under the drip. All of this extra moisture left the carpet soggy under the AC vent, and the room smelling musty. There were stains from, god only knows what, over our bed. And the cherry on the cake was the cockroach we saw running around our bathroom on our last night. We've stayed in loads of hotels in the south and have yet to have had that happen. The one saving grace was the kind cook. Suffice to say we won't be going back.

    Need needed to cancel my reservation in plenty of time. Kept getting on a phone tree with just…read morerobots. Couldn't get through. When I did talk to someone in reservations, they were rude arrogant, and wouldn't let me talk and hung up on me. Our confirmation email indicated that we had a refund. The woman robot I talked to in canceling reservations said we had a nonrefundable rate. Not tru, we did in our email confirmation. She also disconnected me. This is a terrible way to run a business and I will never go back and never recommend it to anyone.

    Magnolia Shadows - bedbreakfast - Updated May 2026

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