Guest service is A+! Knowledgeable, friendly, good-looking staff is a plus, too:)! We need you in the Perimeter. read more

Nope not exactly an honorable business. Called today to confirm my appt with Angie. I did it because the confirmation email normally has her name in it. This time it did not Had to ask three times if it was in fact with Angie. Finally was told no it is with someone I never met. "Angie is no longer with us" was the response. Pretty sure they would have let me drive 30 minutes to only do the ole bait and switch. I am not letting someone I have NEVER met Microneedle my face. Update- still waiting for the owner of this small business to return my phone calls. Perhaps she doesn't like to speak with clients who aren't delighted. read more

**1 Star -- Very Disappointing Customer Service** My wife purchased a package and subscription from Magnolia Med Spa in Cumming because she genuinely liked and trusted her esthetician, Angie Snow. She specifically chose Angie for microneedling and is only comfortable having Angie perform this treatment on her face. Then Magnolia terminated Angie's employment. We understand that businesses make their own employment decisions, but when a customer has prepaid for services specifically because of the provider performing them, we believe the customer should be treated fairly when that provider is suddenly no longer available. My wife no longer wants anyone else performing her microneedling, so we asked Magnolia for a refund of the unused portion of her package and subscription. That is where the experience became particularly disappointing. Haven, the manager, told us she would not issue a refund because the owner, Sonya, would not allow it. We asked if we could speak directly with Sonya to explain the situation and try to resolve it. We were told that Sonya does not communicate with customers. So, apparently, the owner makes the decision, but customers are not permitted to speak with the owner about that decision. Unfortunately, Haven's handling of the conversation made the situation even worse. She repeatedly interrupted us and spoke to us in a rude and condescending manner. We were not asking for anything unreasonable--we were simply trying to discuss a prepaid package for services that my wife no longer wishes to receive because the esthetician she specifically chose is no longer there. At one point, I told Haven that, since Magnolia was unwilling to work with us, we would share our experience in reviews on Google and Yelp. Her response was, **"Go ahead. We have a response to anything you might say."** That response was particularly disappointing. Rather than attempting to understand our concerns or find a reasonable resolution, the conversation had become adversarial. We left the conversation feeling that Magnolia had our money, had made a change that fundamentally affected the services my wife purchased, and simply didn't care enough to work with us toward a reasonable solution. **The way a business handles a problem tells you a lot about how it values its customers. In our case, Magnolia Med Spa failed that test.** If you are considering purchasing a prepaid package or subscription here, I would strongly recommend asking what happens to your money if the particular provider you chose is no longer available. Based on our experience, don't assume that you will receive a refund for unused services. Very disappointing experience from a business we previously felt good about. read more

Over selling amount of toxin needed. Used product before and they said I needed twice as much as I was purchasing.

I just received threads, filler, and Dysport from Brandon and it has taken 10 years off my droopy jaw line! What a transformation for me, I keep checking myself out. Brandon and the whole staff were attentive, very knowledgeable and professional. I would highly recommend Magnolia Medspa, and Brandon. Procedure was a piece of cake, and no pain. They really care about their clients. They even checked up on me the following day. L. Webb read more

I've been looking for a good med spa for years, and I finally found my match with Magnolia Med Spa! The office space is beautiful, and the staff is extremely friendly and helpful. I scheduled services with the spa in preparation for my engagement party; however, I received a call that my appointment was being cancelled because the aesthetician wasn't feeling well. I informed Kristina about my situation, and she did everything in her power to make sure I was seen before my big day. She booked me with the lead aesthetician, Katie, who provided amazing services and assisted in developing a personalized skin plan. Thank you both! read more

I love Magnolia Medspa! They truly listen to what you want and do not push for a sale or an aesthetic you're not comfortable with. I have been going for a couple of years for hydra facials and micro needling with Katie and has transformed my rosacea skin texture! Now I went nervously for lip filler, but am thrilled with the natural looking result and how well Nichole listened to what I wanted! read more

Magnolia Medspa - Lip filler by Nichole - Medical Spas Near Me - Cumming, Georgia

One of my favorite self care outlets is skin care! I have had nothing but the best experiences with the Magnolia team! Katie, Renee and the rest of their team give the best facials and customer experience!!! read more

This review is LONG overdue. Here it goes...This is the first Med Spa I had ever been to. I have to tell you... Nobody needs to look any further. At my friends " raves " and friends "high praise suggestions" I did try several other places around here and in the Atlanta area. NOTHING compares to the completely personal service, exceptional knowledge, experience, care, and technique at Magnolia Med Spa. Not to mention... how Magnolia Med Spa consistently stays on top of an ever changing industry and the latest treatments for clients. Old and new. I know, Katie, will stop at nothing short of giving us exactly what we need and expanding our own beauty that lies within each of us. You need not go any where else. Thank you Magnolia Med Spa for being loyal to your customers. read more

I decided to come here after my dermatologist moved and I needed to get Botox. I have had botox injections before - but the esthetician barely used any at my visit and only injected a couple of places. I could still fully move my forehead for days and weeks afterwards - like NOTHING had been injected. I felt completely RIPPED OFF! They told me to come back if I need a "touch up" - sorry but I have NEVER had to have any touch ups at my regular dermatologists office. I wonder if they are short changing people on amount products they use here?? That was an odd comment...Also I developed a large knot on my forehead at one of the injection sites. This has NEVER happened to me in the years I have had this done. I won't be back ... read more

I love this place.....got a ls voucher for botox, the staff was so nice and helpful, they gave me tips that actually recommended me to get LESS botox and save money bc it was best for me and sent me out the door with a goodie back with samples as well....the place was easy to find, clean, and the doctor was very nice and professional as expected from a medical practice. i just had the best experience here and am so excited to return in a few months. read more

My sister came here for some maintenance before her wedding. The needles are too big and my sister bruised almost immediately when getting Botox in her crows feet (she goes once every 3 months and knows how to not bruise). Then she proceeded to tell my sister (who is getting married in 3 weeks) that she need A LOT more work done before the wedding and hopefully she could make it happen. Umm real nice. Just what a bride wants to hear. Such a cut fitness read more

I absolutely loved my hydrofacial from magnolia. They were extremely kind and very detail oriented. Peggie cared about my results and gave her all. Will be coming back read more

This place changed my life. I went in a few weeks ago to get a hydra facial done to help with my cystic acne. Katie was my Aesthetician and she was absolutely amazing. The knowledge this girl has is insane and she helped me feel less insecure about my acne and acne scars while she was showing me how to properly care for my face. She even sat down and talked with me and created a whole skin care routine for me to follow morning and night and really cared about what i had to say. I cannot recommend this place enough, i am counting down the days until my next facial! read more

Everyone is super nice and friendly. Special Sonya is always very helpful, kind and treats me like family. Renee is Spectacular. She really cares and gives an honest opinion. She makes my visit painless and very comfortable. I will be back for sure! read more

I love Environs products and ordered some in July 2019. They charged my credit card immediately. After many, many emails I received my product in May 2020 - a full ten months later! I got excuse after excuse after excuse. Then I got an apology and was told because I had to wait so long she would include a gift with my order. The gift was a few sample products that, I am sure, cost them nothing. Terrible customer service. I will never order from them again.. read more

Love this place! I moved to Georgia from Connecticut 2 years ago and was apprehensive going to a new Medspa because I went to mine in CT for over 4 years. I came here based off of a recommended and I am so glad I decided to try them out! The staff is very welcoming and professional! They also don't try and push things on you which I have experienced in the past and can be so uncomfortable, they do what is best for YOU!. I would highly recommend them for injectables and facials (this is what I have gotten done here) you will not be disappointed :) read more

Magnolia med-spa is such a beautiful facility! It makes you feel relaxed as soon as you walk in. The staff is amazing and the list of services is fantastic. So many options. The scheduling online is great and have really enjoyed every visit! read more

Dr. Kennedy and the staff at Magnolia are wonderful! I trust them completely with my skin care needs. read more

Magnolia Medspa - Medical Spas Near Me - Cumming, Georgia

I really love this place! I came in for a hydrafacial and my aesthetician, Natalie, was excellent and talked me through each step of the hydrafacial and it's benefits. I also asked about some of the other services Magnolia offered and she was super knowledgeable about those too. I can't wait to come back! read more

Sadly, unprofessional service. Monica displayed a lack of client care. Tried to sell more product than required and results were far less desirable than other services I have received and at a higher cost. Appointment was booked incorrectly by magnolia staff and services were not honored despite visible confirmation by text. Very disappointed in this experience. I highly recommend you seek out other options. read more

I am only giving two stars because the Esthetician was very nice, and the place was nicely decorated. I only am writing this review because I expressed my dissatisfaction directly with the owner, and all she did was apologize, and then sadly threw her own employee (the Esthetician) under the bus. I went in for a Hydrafacial, and told them it was my first time going to get this type of service. I usually go to hotel spas, and was going to a med spa for the first time. My skin had a reaction to one of the serums, so I paid extra for an LED light mask to help calm my skin down before I left. This took extra time. Some time into my facial, the girl who worked the front desk came into the room and asked what was taking so long. What shocked me was the rude tone she used speaking to the Esthetician. The Esthetician explained that my face was extremely reddened and she was going to take time to calm my skin down before I left. At that point I felt extremely uncomfortable. When it was time to pay, the owner was standing at the front desk. Her entire demeanor came off condescending to me, when the Esthetician was still explaining why my treatment took longer than usual. The way the staff spoke to this Esthetician was rude, and I asked to speak to the owner to voice my complaint as to why I felt rushed out, uncomfortable, and embarrassed for the Esthetician. She came back to the front, and then proceeded to tell me that it was poor communication on the Esthetician's part, and someone was waiting after me, and it's very hard on them when something takes longer than expected. Being that I was spending over $200 for a service, I was shocked at how all of this became my problem, and how rude the staff was to the Esthetician. I told the owner I didn't want to ever return, and she didn't seem to care. Nor did she offer to do anything to rectify the situation. The poor Esthetician took longer because she was trying to have me leave happy, and yet the owner couldn't care less. There are plenty of spas where I live in Buckhead, and I wouldn't recommend anyone waste their time traveling to this one. They do not care about the client experience, or if you leave happy or not. But they will gladly take your money! (I left the Esthetician a tip, and genuinely feel bad for her that she works there.) read more

I love Magnolia Med Spa. I got the recommendation about this place from the GlamTwinz on YouTube as they are regulars. So when I visited Georgia I had to go. I was beyond pleased. The service is excellent and the place is absolutely beautiful. So sad that I live so far, but I will be back soon. read more

Excited to see my favorite Esthetician, I walked in to my Monday 9am appt. Checked in at the front desk for my appt. with Kallysta. The receptionist walked me down to the treatment room and then decided to reveal that my appointment was with Barb. I have no idea who Barb is and the ONLY reason I continued to visit this med spa is because of the excellent service I've always received from Kallysta, despite the cold, unfriendly nature of the other staff members. I asked why no one told me before this moment (the appt was booked 6 weeks ago!). The receptionist asked if I received a confirmation call and I said "indeed I did, but there was no mention anything would be different from my numerous, previous appointments for hydrafacial, oxygen facial, and derma planing with Kallysta. The receptionist never even apologized, just suggested I meet Barb. I said, no thank you and mentioned that this was not a good way to practice a business. Now that Kallysta is no longer employed with this group, I would never step foot in Magnolia MedSpa. The owner, her daughter and many other staff members I've encountered have been rude and act like they are doing you a favor by letting you walk in the door. The owner will, very obviously, check you out from head to toe every single time she sees you. She once commented on my diamond and asked if it was an upgrade or I've always had it. Odd question for a "stranger" to ask (she always acts like its the first time she's ever met you). Three other times, I have walked in for my appointment only to find that I had been bumped from the nice facial room to a closet-sized, brightly lit, medical treatment room (which also does not have all the equipment so you may not be able to get the service you originally booked)! On all these occasions, Kallysta apologized profusely; however, from other staff members, no apologies or substitute accommodations were made, just questions about what I didn't like about the room. The med spa has one (that I know of) pseudo-star client (reality tv) and when she comes in for a service, you will be bumped (no matter how long ago you scheduled your regular appt). I would say, "customer service" is not a topic that gets covered much at this place. read more

My family and I used to be patients of Dr. Kennedy. We soon ditched after a series of EXTREME rudeness from the snooty brunette at the front desk. Kennedy proceeded to respond to our complaint with defense of her and, believe it or not, even more appalling rudeness. His bedside manner is SUBPAR, and his temper is unprofessional. Do not waste your time or money here. read more

I am a repeat client who is so happy to have found Magnolia Medspa! The staff seems to know exactly what to do to keep me looking great. They listen to my concerns and give advice tailored to my unique needs. Cumming, GA is fortunate to have a medspa of this caliber within reach. You will find state-of-the-art equipment and products not available at other so-called "medspas". Trust me. I have tried the others. There is no comparison... read more

This is the only spa im Atlanta that delivers real instant results. I always get the hydro facial , and my skin loves it. The estheticians at magnolia take their time into learning about your skin , and very excellent at advising what might help. I drive an hour just to get my facials and i would never think about going elsewhere. read more

Had a great experience here yesterday!! The staff was amazing and Dr. Kennedy was professional and very friendly. Very clean and affordable! No need for me to drive into Buckhead any more for my skincare needs.. read more

I am so incredibly happy with my experience at Magnolia Medspa! I had my first Hydrafacial and absolutely loved it. My face feels so fresh and rejuvenated. It is way better than any other facial I have ever had. The machine they use actually feels like it is sucking the dead skin off of your face, but wasn't irritating or painful at all, slightly relaxing and I came out glowing! The Esthetician Barbara was such a pleasure and you can tell she knows so much about skin care as she has been doing this for 15 years. She customized my treatment to exactly what my skin needed since I have dry cheeks and an oily T-zone. The staff is so friendly and welcoming! Victoria the owner was so sweet and made sure that I was comfortable. She answered all of my questions! I never felt pressured to buy anything, but I really liked the Vital C serum and the tinted daily moisturizer with SPF 45 that Barbara used on me so I picked that up. I am looking forward to returning and trying one of the lasers next :) read more

The entire team at Magnolia Medspa is AMAZING! These are knowledgeable and compassionate professionals who keep pace with all the latest developments in non-invasive aesthetic procedures and the best products for the best possible results. I keep coming for more "help" and have experienced dramatic appearance improvements in my face and body as a result of the services and advice I've gotten from the "wonder team" at Magnolia Medspa. I did do some price and service comparisons when I first considered some aesthetic "help", and chose Magnolia because the pricing seemed better than an option I consider in Roswell ..... and as importantly, I just got a really good feeling from my interaction with Sonja (one of the owners) along with a sense that they would be invested in the best results for me. I have had fillers, botox-dysport, liposuction, oxygen facials, eyebrow enhancement (I had none before and now they are awesome) and my favorite facial procedure which is micro-needling by Robin (she's categorically THE BEST aesthetician!!!). I have also take advantage of some of,the wonderful products they have ... I look great at @60 years old! Thanks to Magnolia:-)! I am so glad I found Magnolia Medspa..it was literally one of the most fortunate and happy accidental discoveries I've ever made! read more

Could not have had a more positive experience. Jessica was wonderful! The spa is beautiful and clean, of course, but above all- the customer service was phenomenal across the board. Jessica was knowledgeable and kind, and provided a much needed refreshing and relaxing time. I left looking and feeling great! Cannot wait to book my next appointment and to try other services as well! read more

Once again the staff at MMSpa did not disappoint! So kind. Impeccable service. I am very happy with my laser treatment and Botox.

I absolutely loved Magnolia Medspa! It was so clean and the atmosphere was really calming! Jessica listened to all my concerns for my skin and provided a regimen for me. I love the products she recommended and I could start to tell a difference in my skin immediately. Thanks so much Magnolia Medspa! This will be the only place I come for my facials!! read more

This was my first time to get Botox. I was really nervous but also very excited! Dr. Kennedy was awesome as well as his staff! They made me feel so comfortable and relaxed and they were very informative and answered all my questions! I can't wait to go back! read more

A++. The staff is incredibly professional and Dr. Kennedy is the best. I highly recommend Magnolia. I am able to get in at the appointment times I need as well. read more

After my first visit at Magnolia Medspa, I am confident that I will be a returning customer regularly and will probably never waste money on a facial or skin care treatments anywhere else! Not only does the staff treat you like family, but you do not get a medical, sterile feeling like some medspas. The whole ambiance is welcoming, relaxing and beautiful. All of the staff is extremely knowledgable and helpful. I received the Hydrafacial and dermaplaning (added on after evaluation of my skin), and Barbara, the aesthetician, talked me through every single step and catered the facial to my specific skin type. She took notes about what we used on my skin throughout the procedure so we can make adjustments as needed in the future. She made a list of products that she thought I would benefit from and never pressured me to buy anything, but rather provided me with the information for my education. I did end up loving one of the daily moisturizers and was able to conveniently purchase it at checkout. I have had many facials throughout my life and have never really felt any true benefit, other than it being relaxing and fun. I have never experienced a true natural, glowing, fresh feeling after a facial UNTIL Magnolia Medspa. I am beyond thrilled with the results and will definitely be back. The services are excellent and the gorgeous environment and amazing staff are just the icing on the cake! read more

I cannot say enough wonderful things about this spa! I walked in anticipating a sterile environment. That was not the case AT ALL. The decor is lovely and you can tell they made a point to add personalized touches to each room. I personally loved the chandeliers! Each team member was super welcoming and made me feel comfortable. I have to admit that I was anxious, because I was receiving laser for the first time. Barbara guided me through every step of the process and even tested it on my arm to help me understand what was going to happen. I was prepared for absolute torture! Boy, was I wrong! The laser was more of an annoying feel than a painful one. The entire process took only 20 minutes. They told me to expect irritation, but gave me some cream to help calm my skin. Despite my sensitive skin, I didn't have any irritation! Woohoo!!! I'm going back for my second treatment later this month and am actually excited to have it done. Haha! I also got a hydrofacial while I was there---such a cool process. I'm a first timer, but my skin felt super smooth afterward. Barbara knew I was headed to drinks afterward, so put some moisturizing tint on my skin. I added a little powder and voila! I was ready for a fun night with a girlfriend! Thanks to all for a great experience. I cannot wait to get back later this month...this time I'm getting botox! I'll be sure to update my review after that experience!!! read more