Got a 90 minute deep tissue full body massage from Linda. I feel so relaxed now. It was a great…read moremassage. I'd definitely come again. If you use a credit card, they do charge an additional fee. For $120 or above it's an extra $4 fee.

Hi. Don't buy a gift certificate from this place. They give the person 6 months to use it. After…read morethat no money back or massage. They get to keep the money and not do any work.

The professionalism of the owner. I felt they listened when…read moreI informed them on the Soreness I was experiencing.

I received a $45 Spa & Wellness gift card for my birthday. I called a few spas to inquire if they…read morehonored it. When I called Lan Spa she said Yes ~ they did accept that gift card so I scheduled a 90 min massage. I arrived early at 1:50 and was taken to the room. The massage therapist entered at precisely 12:56 and started the massage. The massage was very very good, I was pleased and planned to tip well for great service. However, as I lay on my stomach he leaned from my right side to my left and lightly pressed his groin on my hand. I immediately flattened my hand as I was a bit shocked and not certain what that was. He then moved to the other side and reached over and he did it once again. I felt violated and suddenly wide awake after that incident. At the end of the massage he stopped and abruptly left the room saying "90 minute massage over." Confused, I looked at the clock and sure enough, it was only 2:15. I was not pleased. At checkout I showed my gift card and he said " that not here". I informed him that the lady I spoke with over the phone stated they honored it. When she came out she said NO, she thought I meant their business gift card. I was a bit perturbed but chalked it up as an error in communication (that is being nice about this). Then I told them both the massage ended 15 minutes early and she stated I walked in at 1:50. I was floored --- EVEN if they timed it when I walked in, it was still less than 90 minutes. A massage timing begins when the massage therapist starts the massage ~ ON TIME. I kept my cool and only tipped him $10 due to that very fact. He looked at the receipt and stated "$10 for 90 minutes" in distain. UNREAL AND RUDE! I started to tell him that was for shorting my time but didn't even waste my time with this UNPROFESSIONAL human. I am a very good tipper and he really should have been glad I tipped him AT ALL and didn't go straight to the police to report the violation. I also read the other poor reviews and this was the same guy in the baseball cap that another customer complained about. They will never get my business again. Shame on him. Horrible customer service.

No not ever!!! I asked for the reflexology foot massage. She wanted to ovet charge, pay up front…read moreand pay a tip. I said I will pay after services are rendered. I should have left but I didn't. It was not a reflexology foot massage. She did not have pressure points etc. she did give my 30 minutes. I just don't understand. I will never go there. I was interrupted several times because she had to stop and answer the phone, then she stopped to speak with a client. And she did not make up for the minutes she took from me. And wanted a tipDon't waste your time !!!

I attended the massage shop about two weeks ago. I was very impressed with the masseuse. She did a…read morevery good job. She relaxed my body as well as help my feet In which I suffer from neuropaty with. All in all, I had a great experience

DONT COME HERE !!! Coming with my husband and have…read moreappoinment at 8h40 , we want 1 hour body massage and done in 50 minutes ? That still fine , but the lady who do for me she come out 6 times and keep talking with another lady for the whole massage . When she talking , she stop doing massage for me ? I thought she gonna add for me 10 or 15 minutes cause she leaving too many times but she NOT ! And she kick me out so fast ! Then when im paying its 143 $ for both of us but with that BAD service im still tip them 5$ , and they forcing me to tip them 20$ because they say we need to tip them more and they want more . NEVER COME BACK! Especially she do it to harsh , my ankle and my neck is swelling now ! DONT COME HERE

Incredible massage, very attentive and gentle. I would recommend 10/10. I was a walk in and did not…read morehave any wait.

Wow, in disbelief of my experience here. They are unprofessional, unethical, and lack care for…read moretheir customers. They dodged my calls and texts for days to avoid helping me resolve an issue that happened during my visit. It seems this establishment cares more about filling their pockets than ensuring their clients are truly cared for all the way through. I believe they have kept money that is not theirs and were unwilling to work with me on a resolution. I reserved online and invested $135 for a 1.5 hour massage. I came in and was provided 1 hour- $90 value. I was late and informed them of my tardiness and they said it was ok. The masseuse mentioned they would be able to provide the additional paid time the following day as they had additional appointments. I believed them and we scheduled a time . They proceeded to ignore all my communication after this. Eventually the owner emailed me after I replied to one of their many promotional emails. I was called to come in and we scheduled a time. I show up and they said they never scheduled me and no mention of a refund or any resolution or anything that happened was mentioned. I just gave up. I believe they may try their best, but knowingly keeping money that is not theirs (for services not provided) is not ok. It could have been resolved so easily. Where are your ethics & morals? I do not recommend coming in. There are many other massage establishments nearby with top level reviews that run their places with fairness and true care for people.

I can't begin to say enough positive about Ortavia. She is the only therapist that has ever…read moretotally alleviated my back issue....which is why I am a member and do a scheduled once a month with her to keep it working great! If you communicate your issue areas, she knows how to handle them. I've been doing massages for many, many years to help my back, but she is the Best!

My husband and I have been coming to Serenity Day Spa for almost a year now, and everyone we leave…read morefeeling beyond relaxed and rejuvenated. The atmosphere is calming and quiet, the establishment is clean, warm and inviting, and the staff are always so welcoming and greet you with a smile. My husband and I choose the 75 minute foot & body couples massage. Lucy and Helen are absolute masters of their craft. They clearly ask you what pressure you prefer, and then stick to your preferences throughout the treatment. Helen and Lucy take their time, are thorough, and regardless of what number client we may be in their busy day, Helen and Lucy always send us off with a smile and treat us as if we were the only customers of the day. A well-done to Brian also, who is not only a great communicator and a responsive owner/manager, but also ensures every customer is left satisfied. I don't just leave feeling relaxed, I leave feeling renewed and with a sense of clarity I didn't have upon arriving. My husband and I have now added this to our monthly regime as this is not only a nice treatment; it is truly therapy.

As I sit up to read, my shoulders are stiff and I reflect back to my "$85 back rub w oil splattered…read moreon on back " I am sick and totally disgusted by the amount of money and poor service that I received.

Just left an amazing massage by Angela. You KNOW it's good…read morewhen you feel delirious afterwards. Clean environment, relaxing music, heated beds, the smell of lavender and last but not least-perfect pressure! What a way to celebrate a birthday! I will return. Thanks again! #FemaleOwned #VeteranOwned

Went in December 2023. Easy to locate. Inside was nice, clean and well designed. I got a 60…read moreminute massage. The massage table had something on it to make it heated and that felt amazing and the aromatherapy scent was very relaxing. Angels was amazing and thorough. She inquired about any trouble areas before hand. I felt very comfortable and amazingly relaxed afterwards.

....great massage therapist but does not respond back to you if there is a mix up with your…read moreappoint....I made appt for November ( I fwd. Calendar for November with days I was available) and evidently it may have been logged in for October instead of November??? When I showed for my appt my slot was already taken. Sent text from our communications showing the day I was securing but still have not heard back. Maybe she doesn't read her texts?? I had secured my 1st appt via text and thought that is what I was to do to secure another one. Maybe not. This has really saddened me because she is really good at what she does....

Best massage therapy I have ever had. Rozlynn actively listens to you about your problem areas and…read moreaddresses them with vigor. This isn't your typical hot stone spa experience. This will make you better and address what is hurting you. I won't go anywhere else.