Sheri was incredibly responsive and communicative from the beginning, with getting a reasonable quote and having a cleaning scheduled soon thereafter. The two cleaners who came to our home were very thorough and kind. They helped make our oven look brand new! We were hoping to find a company for future cleanings for our rental, and we are happy to say we will continue working with Magic Mops moving forward and recommend them to others! read more

Please DO NOT use your money on Magic Mops! (These pics are AFTER the cleaning). I do not recommend Magic Mops cleaning service. We were charged $795 up front for a move-out cleaning, and the initial job was very poorly done--nowhere near what you'd expect for that price. Not even a good sweep job in the kitchen. We tried to contact Sheri, the owner, to address the issue. She responded to one text, which is how the same cleaner ended up coming back the next day to fix things. But after that, she completely ghosted us when we needed to follow up. We even saw the cleaner call her while standing right in front of us--and Sheri picked up--so it's clear she was intentionally avoiding us. Instead of handling complaints professionally, she leaves it all to her cleaning staff, who weren't even supplied with the proper equipment. Having to wait an extra day for the re-cleaning threw off our tight schedule and cost us valuable time we needed for painting. After this frustrating experience, I looked up more reviews and saw that other customers had similar complaints about Sheri ignoring them and delivering poor service. So this isn't just a one-time issue--it's a pattern. Do yourself a favor. Save your money and find a more reliable cleaning service. read more

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I received a call shortly after submitting the request. They were able to give me my quote and get me scheduled on the date I needed. The cleaners were on time and did a great job. read more

I hired magic mops to clean my house the week before I delivered my daughter so I could come home from the hospital to a fresh house. The first couple of ladies that came did an okay job, but definitely less than I expected. Without me having to even complain or request it redone, they promptly sent a new crew the very next day to have it redone and they did an *amazing* job, at no extra cost to me. They were extremely thorough and made everything sparkle. I originally only hired them for the one time to spoil myself, but seeing how great they did, and how nice they were, I'll definitely be hiring them again! Not to mention, they took the time to send us a sweet care package for our new baby! That shows how much they really care about their customers! Thank you so much, ladies!!! read more

Magic Mops Professional Cleaning Services - Home Cleaning Near Me - Olympia, Washington

I chose Magic Mops because they were available on the date I needed and they were willing to work with an out of town landlord. I found Sheri easy to communicate with over the phone and through text. We agreed on a deep cleaning service. Through texts I know that the cleaner arrived on time and stayed longer than expected. When I arrived at the house a few days later I found that the deep cleaning job had not been completed as discussed and agreed on. The items and places the cleaner completed were done well. But several large areas and items had not been cleaned. I tried to contact Sheri on four separate occasions to discuss and remedy the situation. I have given her plenty of time to reply but she has not communicated with me at all. I would have preferred to have discussed this situation with Sheri than to have left this review. read more

I was hoping for a more detailed cleaning. My master bathroom towel bars, toilet paper holder and pictures still had dust buildup on them. It was the only bathroom that needed the most attention. Also, in my living room there is a small table next to where I sit that wasn't touched at all. I guess if you just need floors done they were great just not a lot of attention to detail. read more

An appointment was made for a walk through estimate. We adjusted our schedules to be home. No call, no show. Called the office and we were told that someone called out and the woman who was supposed to show up was out cleaning someone else's house. Again, no show, no call, no text....no thank you. Why do you think "someone called out" is a good reason to inconvenience customers with no notification?? This is an example of a poor work ethic. read more

We love this company! Super friendly, very affordable, always does a good job, and always on time. I've even been annoying and have cancelled last minute on them and they have always been really understanding. We have them come Here once a month and we always look forward to it ! read more

Very disappointed in the services we received for the $445 we were charged total. After working a 10 hour shift I had to go back to my home and finish the cleaning the cleaners failed to do. I was told a quote of $300-400 over the phone. And then was charged $495 to my account. The manager refunded us $50 to the card. Only giving two stars because the areas that were cleaned properly looked good, but not worth $445. Online it says they charge $50 an hour for their move out cleaning and they were at our house for 4 maybe 5 hours. Which does not account for the $445 dollars we were charged or nearly what we were even quoted over the phone. We even asked them to not clean the blinds because they were being replaced to save them to hassle of that. Online it says they clean walls were appropriate but not specify where appropriate is and our walls were left looking as pictured. read more

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We have used Magic Mops for over two years, they are top notch! Sheri hires the best. They arrive on time and leave our home spotless. She does her best to send the same team each time so lead knows the house and knows areas that require special attention. A great service reasonably priced. Hire them, enough said! read more

I had team Kay and Hali. It is hit or miss which team you get so consistency can be questionable but very happy with this team. Attention to detail and really felt my home was cleaned very well. Happy with the service over the years. They allow me to enjoy spending time with my family instead of spending all weekend cleaning and getting ready for the work week. read more

We have just moved into a new house and needed the bathrooms and kitchen given a good cleaning. I also wanted the drawers and shelves wiped out since the previous owner had left them a mess. The two ladies that came were excellent and fast as well. They did a fantastic job! I will use them again! read more

Naw. Dirt on every window sill, stains on walls, food on walls. Save your money. If i could post pics I would. ADDITIONALLY this company came out twice to 'clean' after they didn't do it the first time. read more

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I have used Magic Mops Cleaning Services for 2 years of the 3 years that I have lived in Olympia and can't imagine ever using anyone else! I first started using Magic Mops team when I moved to the city and had family visit from the east coast. I have continued to use them for cleaning every 2 weeks since. They keep my house very clean and dust free. Being allergic to many environmental things they help me stay healthy by keeping my home clean and free of many allergens. Sheri is very quick to reply to scheduling (via email) and has always been very accommodating during my busy work week. I've never had issues with the team being late and they always do an incredibly thorough job-- dusting shelves, organizing counter tops, dusting blinds etc. I highly recommend Magic Mops ! read more

I am very picky when it comes to my house and these gals never disappoint. They do a really good job cleaning, my 15 year old shower doors shined like new my last clean. They are alway nice and friendly too! read more

I was in a bind, had a very special event scheduled for the weekend at my home, was running out of time and knew I would not be able to get floors, bathrooms, vacuuming, etc. done. I called Sherry and explained my dilemma. Sherry was able to get a great team to my place the next day. Val, Carrie and Kristi were life savers. Their work was fantastic. Their attitudes were fantastic. Their professionalism was awesome. I was a little taken by the pricing, quite a bit higher than what I paid in CA. They used their own products, and equipment, very happy with that. But next time I will have them use my stainless cleaner, it doesn't leave streaks. Extremely happy with the service. read more

We've had Magic Mops come regularly for months now and it's always a great experience. We've had different employees come, but they are always great and have notes about our preferences from previous cleanings (such as certain products we prefer or what rooms need extra attention). Last time I had Cierra & Ashley. They were both awesome! Very friendly and did a great job! read more

I was blown away by how efficient my cleaners were. And ALL that they got done! I love that they use eco-friendly products and will use them again! read more

Sheri responded to my call quickly & set up the appointment to meet with me for a consultation and give the estimate for a move-out clean when we sold our home. She was on time and was very polite & professional. The day of the cleaning the team of two women showed up promptly and went right to work. They worked very hard, and I was extremely happy with the job they did. I wish they would move to Missouri because I would hire them to do my weekly cleaning ! I also had the carpets cleaned through Magic Mops and was very happy with the technician and the job he did. I wish I had gone through them for the window cleaning as well, but had already had them done by another company. I highly recommend Magic Mops & would give 10 stars if I could! read more

We've used Magic Mops for over five years and wouldn't consider going with anyone else. Sheri (Owner) is friendly, accommodating, and is good to keep us informed. All teams that have been in our home have been professional and done a very nice job. They're prompt and responsive to suggestions. It's so nice to come home to a nice, clean house! read more

For the last few months we have been enjoying housecleaning services from Val and Jen at Magic Mops and it is so nice to see our house get back up to speed. Their attention to detail is very much appreciated. I have been dealing with disability due to hip and knee issues, so some of the cleaning chores are nearly impossible for me. I am enjoying the sense of relief at some of the spring cleaning type chores being caught up and the general cleaning all done at once for a change! These women come in cheerful and get right to work and by the end of their clean, our house is sparkling! I would recommend Magic Mops to anyone who needs some short term or long term help with residential cleaning. read more

i felt bad to leave bad review they come our house first time was perfect clean but today dirty towel everywhere . lots spot was not clean read more

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They weren't prepared and didn't follow through. I had to call another company that did a great job. Maybe a bad day? I don't know, but they didn't make any effort to make up for being unprofessional. read more

Magic Mops Professional Cleaning Services was great! When I filled out the contact form they responded to me via email in less than 24 hours. They kept great communication, were able to schedule me within a week and even gave me a courtesy call to remind me of when they would be coming and at what time. The only thing that I didn't like was I felt that they were a tiny bit pricey. Not horrible, but for the size of our place, I feel it might have been a bit much. But in the end they did a FANTASTIC cleaning job and made things look super clean and like new. I will definitely contact them again if I need cleaning services. read more

The first time they cleaned my house, I was very impressed. They did an excellent job. The second time, I was moving out and converting the house to a rental. They charge nearly double for this service, but I thought it would be worth it to make sure the house was completely clean for the new renters. What a disappointment! They skipped the inside of cupboards and drawers in the kitchen, didn't wipe the dust off the baseboards, didn't dust the top of anything, skipped the floor in the entryway, etc. The first time I called to ask them to come back and finish the job, they were grouchy, but did come do a few minor things. When I called again to say there were still many areas untouched, I never got a call back. It was a different team of workers than the ones who did the original cleaning. read more