Awful customer service. I called to see about a windshield replacement quote and the man told me he…read morewas booked until the first of the year and he couldn't help me. He did not ask when I wanted it to be done or anything. Very unprofessional. I would not recommend

Very dependable and wonderfully priced! Any future windshield issues I will definitely turn to…read morethem. The tech was very responsive & timely!

Quick, efficient, and absolutely best work on my vehicles have used a few different times over the…read moreyears never had a problem

Very pleased with the repairs completed by Custom Paint Collision Center in Pelham. Paint work on…read moremy 2025 Toyota Tundra in Pearl White paint was spot on - excellent results! Highly recommend Rick and his team - 100% satisfied!

I felt like a valued customer and my vehicle was restored to like new condition. The final cost…read morematched the estimate. The staff was friendly and professional and easy to work with. The text updates were so appreciated and answered my questions. I HIGHLY RECOMMEND!

Mike at the Grants Mill Road location was great, helped by reassembling sensors in the parking…read morelot. Showed me how to buff out scratches didn't charge me a dime great guy super service.

These guys are the greatest they do fast, quick, friendly, reliable, and quality service. Have done…read moremany windshields for me in the past.

My windshield looks great! I can see one very small spot where the 1/2 inch crack used to be. And I…read moregot a $10 discount for paying cash!

It is a little different that you're unable to talk to local service center directly and all…read morecontact is via web access, but that's the way AI is pushing our society. While more impersonal, efficient never the less. In the economic of scale a business with this many outlets I sure it enhances their business model. Service was good. Staff was friendly. They encountered problems when trying to recalibrate the sensor, as the process failed numerous times. They had to get the OME windshield approved by my insurance. This process was extremely fast and the had the OME windshield installed and calibrated in less than a week. I was very pleased with my experience at Safelite on Oxmoor Road.

I had an unfortunate event that required a replaced back windshield. I was able to set up a mobile…read moreservice through my insurance app. Sadly, my comprehensive coverage has a high deductible so the replacement was going to be out of pocket. I got a confirmation text right away after scheduling. In addition, I got a confirmation text the day prior to the scheduled service. The timeframe given to me was 8a-12n. The morning of the service, I received a call from the technician James, informing me that I was last on his list for the day so he would likely be coming around 12 or 12:30 and asked if that was okay. I told him it was. He was very professional and polite. A little bit later in the morning he called to let me know he was delayed due to an issue with a prior installation and apologized for the inconvenience. He arrived about 1:30 and communicated his arrival. He was pleasant and professional throughout the service. They do not have a way to slide a credit card, but can manually enter the info. That was an issue for me as some of the numbers were worn off the card, so I thought I'd mention that. You can also pay online when you schedule it. The job was complete in the expected timeframe. I was instructed on care procedures as the glue/adhesive set. (Keep tape on for 24 hours, no car wash for a week, but rain is okay. Don't tint for at least a full week) Speaking of which, when I took it to get tinted, the technician was unable to place the tint as the metal between the deck panel and metal body underneath the back dash was too tight on the right side to apply the tint. This was not the case when it was first tinted, so I'm not sure what happened with that. Overall, great service. It cost me $560 dollars to replace the back windshield. There was no cost to remove the previous tint as the whole windshield was shattered and had to be replaced.

Highly recommend Irondale Collision Center if you're anywhere near the Birmingham vicinity. After…read morereceiving a quote for $3000+, I immediately stopped by Irondale Collision Center for a 2nd estimate. Drew was able to pop multiple parts of my bumper back in place and installed a new screw on the spot. Great people who do an even better job! It's so hard to find a true mom and pop shop who are honest and helpful, but here they are! Hopefully I won't have to visit them any time soon, but if I do this is where I'm going and you should too!

Absolutely my highest recommendation!!!! The owner, Robert Dempsey, and his crew do absolutely…read moreamazing work. He consistently receives rave online reviews. He will work with you, give you a more than fair price, and treat you right. We have used him for paint jobs on our vehicles on 3 separate occasions over the last 3 years, or so. You will be pleased with his craftsmanship.

I highly recommend Chris Glass! I had a rock hit my windshield while I was on the freeway, and I…read morecontacted him around 5 PM. He was able to meet me within an hour and repair it that same evening. He did an excellent job. The original chip is now smooth and virtually invisible, and he took the time to make sure the repair was done properly rather than rushing through it. He was professional, responsive, and clearly took pride in his work. I really appreciated the quick response and the quality of the repair. If you need windshield repair, I definitely recommend Chris Glass!

So I called Chris for a replacement windshield and was informed of a time between 5-6. So 6:50…read morecame, I called. I was giving a lie about not verifying the year before the phone hung up and voicemail afterwards. He text me to verify at 3:43 I responded with screenshots of the title at 3:44. It wasn't like he was cheaper than the big name companies, then he was charging me an extra 49.99 to come to alabaster. The only reason I chose to go with him is because I called him first *Update* now I'm receiving death threats and threats of busting my windshield....that already broken. I can't screenshot on here but soon as (wheree review) review my complaints I will post the threats! They have already been sent to Alabaster police. To cover myself. Y'all be careful out there.

Yelp suks! Only 2 bad reviews! (read Trish, and Bryant's reviews)...lol Trish is a PRO reviewer!…read more 84 on her profile! I read 2 others she made on restaurants (were she got her money back)! Lol Her complaint was being charged for an estimate (she wouldn't pay) she admits seeing the sign that says "they charge $25 for estimates". People get estimates for all kinds of reasons (some with no intention on having the work done). It takes time to 'look up' vehicles, and price damages. The other guy Bryant's complaint was he called 2 weeks earlier and because they weren't WAITING with 'bated breath' for his arrival 'HE'S piszed! People are NUTS. Yelp apparently doesn't care who reviews or why! These are top quality guys. (I don't work there, but am applying soon) maybe I get it, maybe not, but either way they should be 5 stars according to all the REAL reviews from the rest of their customers!

1 Star…read more Unfortunately, after using Highway 280 Paint & Body three different times, this will be my last. Our 2022 GMC Yukon was damaged by a deer on June 9. We brought it to Highway 280 Paint & Body in mid-June, and they inspected the vehicle and determined that the damaged door would need to be replaced. After filing the claim with Progressive, we had a three-way phone call with our insurance adjuster and the manager at Highway 280 Paint & Body. During that call, we specifically scheduled a date to drop the Yukon off for repairs. The appointment was made roughly two weeks in advance, giving the shop time to prepare for the vehicle and the repair. We dropped the Yukon off on July 20 as scheduled. When we arrived, the manager acted as though he wasn't expecting the vehicle and said he didn't have the insurance estimate. I pulled it up and sent it to him while standing there. The Yukon then sat at the shop for more than a month. During that time, we received different explanations about what they were waiting on--parts, emblems, insurance approval, and eventually that the door needed to be replaced, even though they were the ones who told us in June that the door needed replacing in the first place. After more than a month, we learned that the vehicle had essentially sat there and wasn't actually being worked on until last week. Even then, the repair was still not completed. My biggest issue isn't simply that the repair took longer than expected. Things happen, parts get delayed, and insurance companies can slow down repairs. My issue is the lack of communication, organization, accountability, and urgency throughout this entire process. We scheduled this repair in advance. They knew what vehicle was coming, knew what the damage was, and knew a door replacement was needed. Meanwhile, our insurance rental coverage was running out while our vehicle sat at their shop. I finally asked them to put our Yukon back together so we could pick it up and take it somewhere else. After being a repeat customer, I hate that this is the experience that caused me to leave a one-star review. But based on the way this repair was handled, I cannot recommend Highway 280 Paint & Body. The entire operation felt extremely disorganized, and the customer service and communication were nowhere near what I would expect from a professional body shop. If you're considering having work done here, I would strongly recommend asking very specific questions about when your vehicle will actually be worked on--not simply when they can accept it and let it sit on their property.