1. Safelite

0

Hoover, AL

Cancel

Open app

Search

Services - Safelite

Auto mirror repair

Auto mirror replacement

Auto window repair

Safelite Photos

From this Business

Recommended Reviews - Safelite

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

Reviews With Photos

These guys did a great job. Very good value for the price. 2012 Nissan Murano Platinum. $334.00 out the door Windshield replacement service came with new trim moldings for the side. Technician was very friendly and professional. He did a great job. For me it's worth the wait to take the vehicle to the Safelite location and let them do it in the shop. It's a better operating environment for the techs and you get better consistency and quality control. The last time I had the windshield replaced I paid the same price and I didn't get new moldings, I don't remember who did that, but it was a mobile service. The only thing I wasn't happy about was the $40 old glass recycle fee. But with the service including the side trim moldings, it more than made up for it.

Scratches

Had to get my windshield not changed once but twice. Spent in total 6.5 hours here. I was told both times that it would be an hour and a half to two hours, not even close to that time frame. The first time it was the wrong windshield although when filling out information on my car online it says how it has to have a special windshield. Finally get the correct windshield in days later. Get in my car and it is scratched. I will never use this establishment again.

Residue

I brought in my car because I had a cracked windshield. Made an appointment online and going through my insurance company. Set up the appointment to coincide with my business. The website said it would take up to 2 to 4 hours. Dropped it off at 10am, expecting to get it back by around 2 or 3. Called and was told it wouldn't be ready until 5pm. After a lot of back and forth, I finally got my car. After getting home, I noticed residue all over the car and windshield that I couldn't get off. Of course, by this time, they are all gone. I had to schedule another appointment for them to take care of the residue. This has been an awful experience, I've visited another Safelite where the process was very easy, and they did a great job. This particular location was extremely slow. There was a huge line at Drop off, and I would not recommend this location.

See all

4 months ago

Helpful 2
Thanks 0
Love this 1
Oh no 0

1 month ago

Business owner information

Photo of Customer Service

Customer Service

Sorry for letting you down, Drew.

Helpful 0
Thanks 0
Love this 0
Oh no 1
Photo of Kelly M.
124
11
0

2 months ago

Business owner information

Photo of Customer Service

Customer Service

Helpful 0
Thanks 0
Love this 0
Oh no 0

6 months ago

Business owner information

Photo of Customer Service

Customer Service

Helpful 0
Thanks 0
Love this 0
Oh no 0

1 year ago

Business owner information

Photo of Customer Service

Customer Service

Sorry for letting you down, Trish.

Helpful 1
Thanks 0
Love this 0
Oh no 0

1 year ago

Business owner information

Photo of Customer Service

Customer Service

Helpful 0
Thanks 0
Love this 1
Oh no 0

1 year ago

Business owner information

Photo of Customer Service

Customer Service

Helpful 0
Thanks 0
Love this 0
Oh no 1

1 year ago

Business owner information

Photo of Customer Service

Customer Service

That's what we like to hear. Thanks for choosing Safelite!

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Business owner information

Photo of Customer Service

Customer Service

Thanks for the feedback, Mike. We apologize for the disappointment.

Helpful 0
Thanks 0
Love this 0
Oh no 1

3 years ago

Business owner information

Photo of Customer Service

Customer Service

Helpful 1
Thanks 0
Love this 0
Oh no 1

3 years ago

No where to wait with a dog if you're facing an emergency windshield repair. Also costly.

Business owner information

Photo of Customer Service

Customer Service

Thanks for your feedback, Jesse. We apologize for any inconvenience.

Helpful 0
Thanks 0
Love this 0
Oh no 1

3 years ago

Business owner information

Photo of Customer Service

Customer Service

Helpful 1
Thanks 0
Love this 0
Oh no 1

2 years ago

Business owner information

Photo of Customer Service

Customer Service

Helpful 1
Thanks 0
Love this 0
Oh no 0
Photo of Ac C.
0
96
20

3 years ago

Business owner information

Photo of Customer Service

Customer Service

Helpful 1
Thanks 0
Love this 0
Oh no 1

3 years ago

Business owner information

Photo of Customer Service

Customer Service

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

Business owner information

Photo of Customer Service

Customer Service

Helpful 0
Thanks 0
Love this 0
Oh no 1

3 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Randy B.
5
159
23

3 years ago

Business owner information

Photo of Customer Service

Customer Service

That's great, Randy! Thanks for the kudos and recommendations.

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

Did a great job and was able to go to galleria while waited. Would use again. Thank you

Business owner information

Photo of Customer Service

Customer Service

Helpful 0
Thanks 0
Love this 0
Oh no 0

Ask the Community - Safelite

Safelite - windshieldinstallrepair - Updated October 2026

Loading...
Loading...
Loading...