1. Safelite

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Hoover, AL

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Services - Safelite

Auto mirror repair

Auto mirror replacement

Auto window repair

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Recommended Reviews - Safelite

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These guys did a great job. Very good value for the price. 2012 Nissan Murano Platinum. $334.00 out the door Windshield replacement service came with new trim moldings for the side. Technician was very friendly and professional. He did a great job. For me it's worth the wait to take the vehicle to the Safelite location and let them do it in the shop. It's a better operating environment for the techs and you get better consistency and quality control. The last time I had the windshield replaced I paid the same price and I didn't get new moldings, I don't remember who did that, but it was a mobile service. The only thing I wasn't happy about was the $40 old glass recycle fee. But with the service including the side trim moldings, it more than made up for it.

Scratches

Had to get my windshield not changed once but twice. Spent in total 6.5 hours here. I was told both times that it would be an hour and a half to two hours, not even close to that time frame. The first time it was the wrong windshield although when filling out information on my car online it says how it has to have a special windshield. Finally get the correct windshield in days later. Get in my car and it is scratched. I will never use this establishment again.

Residue

I brought in my car because I had a cracked windshield. Made an appointment online and going through my insurance company. Set up the appointment to coincide with my business. The website said it would take up to 2 to 4 hours. Dropped it off at 10am, expecting to get it back by around 2 or 3. Called and was told it wouldn't be ready until 5pm. After a lot of back and forth, I finally got my car. After getting home, I noticed residue all over the car and windshield that I couldn't get off. Of course, by this time, they are all gone. I had to schedule another appointment for them to take care of the residue. This has been an awful experience, I've visited another Safelite where the process was very easy, and they did a great job. This particular location was extremely slow. There was a huge line at Drop off, and I would not recommend this location.

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4 months ago

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1 month ago

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Sorry for letting you down, Drew.

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2 months ago

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6 months ago

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1 year ago

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Sorry for letting you down, Trish.

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1 year ago

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1 year ago

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1 year ago

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That's what we like to hear. Thanks for choosing Safelite!

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2 years ago

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Customer Service

Thanks for the feedback, Mike. We apologize for the disappointment.

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3 years ago

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3 years ago

No where to wait with a dog if you're facing an emergency windshield repair. Also costly.

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Customer Service

Thanks for your feedback, Jesse. We apologize for any inconvenience.

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3 years ago

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2 years ago

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3 years ago

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3 years ago

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3 years ago

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3 years ago

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3 years ago

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That's great, Randy! Thanks for the kudos and recommendations.

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3 years ago

Did a great job and was able to go to galleria while waited. Would use again. Thank you

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Ask the Community - Safelite

Riverchase Car Wash & Detail - Blue Crystal Coating on this sweet BMW

Riverchase Car Wash & Detail

(68 reviews)

I love this carwash because of the amazing job they do on my Dodge Challenger. The prices are…read morewonderful and they even have coupons that you can sign up for and they have a rewards card. Whenever I am in the area, I get my car washed here. I highly recommend using this car wash & detail location.

The car wash I received today was bad, y'all! I really do not like to leave reviews with one star,…read morebut I'd be lying if I didn't tell you guys what I experienced today. I saw on their website that they have a special on Mondays, which is 50% off a Hot Wax & Shine. I went to try them out around 12:15 this afternoon (FYI it's Monday). When I pulled up, I told the lady I wanted the Hot Wax & Shine. She said it would be $20. I showed her the website that shows 50% off on Mondays. She said, "Ohhhh...if you don't say anything, I don't know." Ummmm...the special is on your employer's website in a couple places. If someone says they want the Hot & Wax and it's Monday, that should prompt you to charge $10. Next, was the car wash. It's the one where your car goes through it, but at the end, they hand dry it. I went through the car wash and the guy hand dried it. Well, there were still soap suds on my car and my car was still dirty. Like, I could have gotten a hose and sprayed it with water for the same outcome I got after taking it to this car wash. I'm kicking myself because I had a guy come to my home and he did an AWESOME job cleaning/detailing the interior of my car. He offered to hand wash my car, but I declined. I should have let him! My first impression will be my last impression. I will not go back and I do not recommend them.

Safelite

Safelite

(91 reviews)

It is a little different that you're unable to talk to local service center directly and all…read morecontact is via web access, but that's the way AI is pushing our society. While more impersonal, efficient never the less. In the economic of scale a business with this many outlets I sure it enhances their business model. Service was good. Staff was friendly. They encountered problems when trying to recalibrate the sensor, as the process failed numerous times. They had to get the OME windshield approved by my insurance. This process was extremely fast and the had the OME windshield installed and calibrated in less than a week. I was very pleased with my experience at Safelite on Oxmoor Road.

I had an unfortunate event that required a replaced back windshield. I was able to set up a mobile…read moreservice through my insurance app. Sadly, my comprehensive coverage has a high deductible so the replacement was going to be out of pocket. I got a confirmation text right away after scheduling. In addition, I got a confirmation text the day prior to the scheduled service. The timeframe given to me was 8a-12n. The morning of the service, I received a call from the technician James, informing me that I was last on his list for the day so he would likely be coming around 12 or 12:30 and asked if that was okay. I told him it was. He was very professional and polite. A little bit later in the morning he called to let me know he was delayed due to an issue with a prior installation and apologized for the inconvenience. He arrived about 1:30 and communicated his arrival. He was pleasant and professional throughout the service. They do not have a way to slide a credit card, but can manually enter the info. That was an issue for me as some of the numbers were worn off the card, so I thought I'd mention that. You can also pay online when you schedule it. The job was complete in the expected timeframe. I was instructed on care procedures as the glue/adhesive set. (Keep tape on for 24 hours, no car wash for a week, but rain is okay. Don't tint for at least a full week) Speaking of which, when I took it to get tinted, the technician was unable to place the tint as the metal between the deck panel and metal body underneath the back dash was too tight on the right side to apply the tint. This was not the case when it was first tinted, so I'm not sure what happened with that. Overall, great service. It cost me $560 dollars to replace the back windshield. There was no cost to remove the previous tint as the whole windshield was shattered and had to be replaced.

Safelite - windshieldinstallrepair - Updated October 2026

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