1. Magic Audio

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Lexington, NC

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Magic Audio

3.0 (5 reviews)
Open • 9:00 am - 6:00 pm

Services - Magic Audio

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6 months ago

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2 years ago

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Car Stereo Warehouse - Off of Independence Blvd.

Car Stereo Warehouse

(78 reviews)

Elizabeth

First time customer. I called a few days prior to inquire about a DVD installation on my mini van…read moreand the phone conversation was convincing enough fo me to drive 22 miles to do business with them. Superb customer service and honesty on the phone. Next day on a Saturday I arrived without appointment as I was told. The parking lot was full with about 12 guys waiting outside. It seemed to me at first there was a bit of koas going on and that I needed to get my son out of there, however after a few minutes of mostly observing and keeping my distance in the parking lot, it was apparent they were waiting to be served or waiting for merchandise or car installations to be completed. All due in part to requirements with COVID-19, which limited how many people could be inside the store at any given time. However, I was approached by 3 different staff members in the course of about 10 minutes that I was waiting outside. Sorry for the extent of that explanation, but it is important to know that if you go to do business with them or any other business now days, expect a bit of drama getting service or merchandise. My vehicle was taken to the shop once I told a staff member about my call the day prior and existing problem with the DVD player. I had already purchased the replacement DVD player or Honda OEM part, so it was just a swap. The tech who got my vehicle asked a few questions about the problem and expectations. He was knowledgeable and had great customer service. They charged me $70 + taxes for the one hour job. The good: The customer service was solid without a doubt. The inventory was extensive and despite the crazy atmosphere with COVID-19, they were respectful and seemed t care about the customer needs. The bad: COVID-19! The issues doing business now days will continue until this horrific pandemic goes away. Be patient if you want service, this is going to be the norm for a bit longer. The location in Charlotte wasn't the best, but you will be happy with the results. Nice job guys, I'll be back!

Thank johan and han have been really helpful 5 stars give me good service.Definitely good…read moreprice.Hook me up, come see him

Magic Audio - stereo_installation - Updated October 2026

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