I'm going to take partial responsibility for my poor review, because I should probably have done a preview for my makeup, but didn't have any time.
I'd give this one star, but two of my bridesmaids got their makeup done the day before, and were very happy with it/looked great. I wish I could say the same for me. I showed up on my wedding day for my makeup. Everyone knew it was my wedding day. I'd stated it when making the appointment (everyone was very, very pleasant and helpful with that) and we repeated it--along with my timeframe--when we checked in. This information was received by a very unfriendly gentleman working behind the counter who then introduced himself as my makeup artist.
I don't need to be best friends with people so I wasn't too bothered. But after very minimal communication (I showed him a picture, which he barely seemed to glance at, and mentioned that I wanted false eyelashes, which he either didn't hear or just ignored) he turned me towards the mirror and I won't hold back here, it was a catastrophe. Granted, the entire time he was applying blacks and grays to my face, I was slightly dubious, but as a non-makeup person, I trusted he knew what was up.
Well, what was up was that I looked like a corpse. A corpse with enormous black circles around my eyes. I kind of didn't know what to say--we were getting close to the time that I was supposed to be at the venue--and I assumed he wasn't quite done yet, so I said, "Hey, can we get some, uh, color into my cheeks? I look a little dead." and asked him to please get rid of the darkness under my eyes.
Without a word, he strode into the back and returned with another woman. He didn't say a single thing to me the rest of the day. The woman he brought was very helpful--I can't recall her name but it seemed that she was just in the shop by chance, as we concluded by the other hairdresser at the salon commenting 'she's not supposed to be here today' when the woman walked in. Well, thankfully she was. She immediately said, "Don't worry, we will fix this," and went to work. The end results, although we were now running a little late, were significantly better. She was also much, much nicer and friendlier.
The original makeup person rang up my order and barely uttered the words 'goodbye' as I left. No 'congrats!' no 'have a great wedding!' or whatever. Maybe he was embarrassed that I was unhappy with his makeup, seeing as his coworker came over and gave him a 'you're okay, buddy!' back rub. I don't actually care, because it was my wedding day, and he wasn't even polite, and then he didn't do a good job and got obviously mad and butthurt when it was pointed out to him. I suspect he's still in training, which REALLY makes me wonder why someone would do that to a client on their wedding day, but whatever. I still expect to be treated somewhat decently, and even if I wasn't getting married, the attitude from the start was that doing my makeup was a burden, even before I was displeased with it. read more