Arrived to the shelter at around 4:30, an elderly woman near the front desk was very kind and…read moreanswered my questions about a stray cat in my neighborhood. She sent me to the back-most desk (I believe it's labeled Receiving) to ask for more information. There, I spoke to a young man there who suggested I bring the cat in. He let me know she'd be spayed and released. I spoke to the elderly woman at the front again to ask if there were any options to get this cat spayed and put up for adoption. She acknowledged it was a good question, and advised me to go back to the Receiving desk, have a conversation with them, and see if there were any options. I went back to receiving as the elder suggested, but unfortunately I was met by a rude middle aged women who certainly did not want to have a conversation. She asked if I had a question, I said yes and reiterated the situation with the cat. She then condescendingly asked, "Didn't you just speak to another employee?" I confirmed, and just asked if there were other options besides spaying and releasing the cat (as the elder had advised me to do). She was incredibly condescending! She absolutely spoke down to me, as if I did not understand that cats *can* be free roaming. That's common knowledge - but in this neighborhood we have tons of coyotes. I've see so many stray cats go missing overnight only to find furry coyote poop along the street soon after. Disgusting behavior from a person working where literal animal's lives at stake. These employees, particularly this middle aged woman, need to be kinder. No one comes here trying to be a problem, we're here because we care about animals. It was close to 5 pm at this point, so I'm not sure if she was being rude because she wanted to head out for the day - but even that is no excuse. I hope she can recall her grade school lessons from many, many, many years ago and listen more actively, and speak more kindly.

So we came into the facility today 5/10/25 (Mother's Day) around 11:30am, my son and I, and a few…read morevolunteers let us know that if we had any questions to reach out. We said okay and continued looking around. After a bit, I went to the front desk to ask if we could meet one of the cats, Clawdina. A white female staff member with a bun told us she'd be right with us. We waited for quite a while and no one came, so we went back to the cat room and waited some more. At one point, my son and I were standing nearby while she was speaking with another guest. We didn't want to interrupt or seem rude, so we continued waiting, but we were never acknowledged again. Eventually, we just left. It was honestly really disappointing because this was our first time visiting and we were genuinely excited to meet Clawdina and potentially adopt her. We know black cats can have a harder time getting adopted, which made the experience even sadder for us. I completely understand being busy, especially working in customer service myself, but being ignored for that long without any communication felt unprofessional and unwelcoming. A simple acknowledgment or update would have gone a long way. Unfortunately, because of this experience, we don't plan on coming back.

If you know about the owner, you'll love this place. I popped in here 10 yrs ago when I first…read morevisited LA and now I live down the street and thankful it's still around. One of the few dog rescue x store places that holds up well. I know a few and I'm not that impressed. Yes, I sometimes have no idea why I only have 3 things in my hands and spent $80. But I come back at least once a month and buy something that I know is over $5 more here than a regular petco. Don't get me wrong, petco's not beneath me-- they also have nice staff and they keep prices affordable so you can spoil your sweet pet, but it's also important to acknowledge that saving & showing up for animals with decency, is expensive. Gotta support the people who do it for the love of it, not the bank roll.

Selections for both Cat and Dog feel equally loved and cared about. I worked for a pet supply store…read moreand I can safely say the owners and crew make this place special. I have a wonderful experience every visit.

Just received a VERY important reminder from LA County Animal Services to keep pets safe in the…read moreevent of an emergency. Please see their content (in quotation) below mine. My husband and I had always planned (I feared) for such an event. We made a "go" bag (not unlike ours) for our furbaby complete with meds and food we lovingly prepared (to be added from the freezer). I enlisted a tutorial from our vet tech https://www.yelp.com/biz/p-a-l-pet-assistance-by-lory-sherman-oaks to properly administer SQ fluids and B-12 supplement. Our furbaby succumbed to kidney disease two months ago. Now all we have to worry about in an emergency is ourselves. Passing this info on as it applies to all creatures, four leg or two leg... "September is National Emergency Preparedness Month, and LA Animal Services wants to make sure your furry four-legged friends are part of your family emergency plan. Here's a checklist to create a family emergency preparedness plan. · Plan where you and your pet will stay in case you need to evacuate your home. · Prepare an emergency kit. Put together a bag of emergency supplies for your pet such as food and water for several days, treats, medications, toys, and blankets. Make sure that perishable items are replaced every few months. · Create copies of important documents for your animal such as vaccination records, microchip information, photos of your pet, your contact information, friends/relatives contact information, notes on feeding, medication, and behavior. Keep a copy off-site with a friend or family member, in digital storage, and tape a copy to a portable kennel. · Make sure you have the proper equipment for pets to ride in the car (carriers, harnesses, pet seat belts, etc.). · Have your entire family, including your furry family members, practice evacuating so everyone knows what to take, where to find the pets, and where to meet. Emergencies can happen at any time, so planning ahead and being prepared are key to keeping you and your family and your pets safe. Thank you, The LA Animal Services Team"

It's amazing to me how some people call, and you come out, others will call and you don't. Some…read morepeople call this place on me, bc I'm having car issues, and I had two dogs, some how one got away,any way , I heard one of the officers say they're going to call animal services, WHY BC YOU'RE NOT MINDING YOUR BUSINESS, WHILE ANYWAY THE PERSON THAT CAME OUT, IS SAYING HE'S HELPING ME, BUT HE'S NOT

Adopted Oso (now Grizzly) in October 2024 and he has been the most incredibly addition to our…read morefamily. I found my cute boy on petfinder which lead me to Kitten Rescue. After applying, we were reached out and did a FaceTime interview and showed around our apartment. We went to the Atwater village location and met our sweet boy (and so many other wonderful babies!) Kitten Rescue knows what they are doing with care and socialization, and is running a well oiled machine. The adoption fee was well worth it since they are all fixed, chipped, and vaccinated. I read a lot of people complaining about their kittens in pairs policy and adoption process which is honestly frustrating. Their policies and procedures are super fair and ensure the kitties go to quality homes. A denied application is not a good reason for a 1 star review... maybe do some cat care research before applying again.

Context: I have a 5 year old cat. I've been planning on adopting another kitten for months, but…read morecouldn't until I escaped my 9-5 job. First I was introduced to a kind brunette, but was shown around by a larger blonde lady. The latter seemed very against my job schedule (transitioning from full time to part time) and said the kittens must be fed three times a day. I said me or my family would always be available to care for her, and felt confident in my ability to do so. Now I understand wholeheartedly that foster mommies are VERY protective and only want the best for their fur babies. And the foster house was lovely, much better than any shelter! However... this one blonde seemed to have already decided I was unfit from the start. I hoped to speak with the lead brunette alone, but no dice. So I adopted my perfect baby from Pasadena Humane Society instead. The process felt FARRR less judgmental. I'm glad there are positive experiences from this place, but I know what the negative reviews might be getting at. Just... a large group of only white ladies staring me (asian) down hard for something I didn't expect to be quite so stressful. Feels like you're guilty till proven innocent. I do recommend Pasadena Humane Society. I also had to fill out a form with several restrictions, but the staff were so much more encouraging. They treated me as innocent till proven guilty, and I am so grateful for my secondborn kitty!

Hello Yelparians,…read more So... I see there's some bad reviews on here and there's some confusion that needs to be cleared up. There's two places with a similar name and only two doors down from each other. One place is freaking amazing and clean the other is an absolute train wreck (dirty, bad service etc.) This is the amazing one!!!!! You will only deal with one lady and her name is Michelle. This lady is so amazing that my dog pulls me like crazy to go inside, every time we have an appointment. She is a true dog lover and does the best job possible! My dog literally comes out of there looking like he's best in show every single time. She's fairly priced, usually booked a week in advance but always worth the wait. If you go to the right shop, you won't be disappointed!! Keep up the great work Michelle!!! Wavy loves you!

No one could cut the famous bichon cut. Now i am sending my dog several time to this place, my dog…read morefound her beauty and bichon identity.

I LOVE this rescue. Great experience with submitting videos and filling out forms-very easy. This…read morerescue is very responsive and the fosters are amazing. I will absolutely 100% adopt through OCPomeranian in the future.

Supper sad, but they never respond to anything! Sucks because I have donated so much to them and…read morealso support! I need temporary home shelter for my two Poms and they never responded!

My husband and I have been fostering two bunnies from Bunny World Foundation (BWF) for about a year…read morenow. After losing our previous bunny unexpectedly, which totally wrecked us, we found immense comfort and support through this incredible community of rabbit lovers. Lejla, Jane, and the long-time volunteers are exceptionally knowledgeable about bunny care and wellness, and they truly care about every single animal. Bunnies are not "easy" pets, so having a whole community to lean on and ask questions around the clock makes the world of difference. Because of BWF, I've become a much better caretaker in providing a suitable environment, proper diet, and grooming. Fostering Popcorn and Zoe has been such a joy. It's unfortunate that people tend to overlook REWs (Ruby-Eyed Whites) because of their eyes, but Zoe is brilliant! She's a smart girl who has recently started zooming and binkying the second she hears the fridge open up until you set that nice plate of greens down. While she prefers her enclosure, if you step into her space, she'll happily demand pets and treats. Popcorn is a curious guy who explores the house every day as if it's his first time seeing it yet we can completely trust him not to chew on anything! He earned his name from the hilarious midair body shakes during his binkies, witnessing one will absolutely make your day. He is notorious for his afternoon nap flops as well. Zoe is definitely the dominant one, which means Popcorn grooms her every single day. We can always tell when Zoe tries to return the favor because she's... not great at it. Popcorn ends up looking like he just rolled out of bed! Both of them are incredibly well-behaved, used to being groomed, and will happily sit in your lap for hours during a grooming session. Hopefully Popcorn and Zoe can find their perfect forever home where they will have more space to binky and explore! If you are looking to adopt, foster, or support a rescue that truly knows and cares for rabbits, Bunny World Foundation is an amazing option.

Very caring organization and they reply quickly . I am so glad organizations like these existread more