I used to love this store - for years, I'd go in and spent about $300 each season to update my wardrobe. The old manager there was always kind and would help me pick out my outfits and such. I am always a good customer who puts my clothes back after I try them on. Tonight, I got there at 8 pm and walked to ask to try on some clothing by 8:20. The girl behind the register shook her said and said No, that I missed my window. Um, excuse me? They don't even close for another 40 minutes. Obviously any clothes that I wasn't going to purchase, I would have put back. She said that they don't let people try on clothes after 8 pm anymore. That seriously has *NEVER* been a problem for me, and I was here a few days after Christmas. She tried to say that this is a rule that has been in place "for a long time now." I am very upset considering I drove 40 minutes to get here and I leave for vacation tomorrow.
Out of the 7 years I have been coming here, never ONE TIME, have they told me that I "missed my window" to try clothing on.
I don't know why I continue to shop there anyways, because the clothes prices have gone up and the quality has gone down. I have some dresses and pants from when I first started shopping there years ago that have last, but the clothes that I have gotten since the pandemic have all torn or lost buttons, etc.
Not only that, the clothes are made with hormone disrupting chemicals. I am not the only woman who has had issues with missing a period here and there when wearing nothing but their clothes for a couple weeks... so ladies, beware! Always wash these clothes a couple times before wearing them. The hormone disrupting stuff isn't new information, plenty of articles have been written about SHEIN, another store that has extremely cheap clothing for lower prices.
Even know the above issues, I still would have supported this store for the cute outfits at a brick and mortar store because online shopping is even worse for the environment with all the packaging/waste. With my body type, I always need to try outfits on because I have a very small chest and very large hips and I'm constantly yo-yoing weight.
I'm very disappointed that the customer service has tanked.
What store doesn't want to make $300 in sales? read more