to whom it may concern all your maintaince workers ar very good @ what they do. they come in a…read moretimley manner resolve the problem.Robert is great & all trhe rest of your maintance people are great also. also the office staff are very helpful & appriceative to us thank you for everything you for us. Thank you . The Bakers @4112

Haynes Farm is awesome. We have lived here for just over 3 years and it's consistently great. So…read moremuch for families especially - well-behaved kids playing outside on the weekends - next to Bar-B-Que area with adults... oh, and did I say playground on the other side of the property for kids? Swimming pool? Basketball Court? Gym for adults? AND - the nicest management STAFF you can possibly imagine. Mail/package reception and super fast repair/maintenance. Never had a problem here - highly recommend :-) [Not sure why someone said the buildings were loud. It's not loud at all. I've lived in some apartment buildings where you could literally hear the upstairs cat's toenails clicking on hardwood floor or lapping water from a bowl. Nothing like that here - or loud, crazy neighbors. Everyone here is very nice.]

The quality of the apartments has declined without any input from the residence an example would be…read morehad very nice lighting was substituted with subpar cheap. The parking has been horrendous. Their solution is to take away more parking for reserved, which makes it harder for somebody because those parking spots are no longer available even if nobody's in them. They also want to start charging for parking for visitors with the cost of rent which I find is on the very high end that is not acceptable. Parking is the main concern. All decisions are made as a business not taking into consideration. This is where we're living. It's not a business to us.

The maintenance manager Moe is the best maintenance person I have ever had. He is knowledgeable,…read morethorough, reliable, and always willing to help and explain things to make sure I understand. He is does excellent work!

I looked at a number of luxury apartment complexes in the Shrewsbury area before choosing Sheridan,…read morebut no other place felt "right." Sheridan management made me feel very welcome from the beginning. Dawn and Kerry in the management office immediately made me feel like family, and made the application process smooth and simple. The maintenance staff are incredibly responsive and considerate of your needs and your time. Sheridan lease prices are very competitive, and the property offers nicely sized apartments with a contemporary feel--all within well-kept grounds with nice amenities. Heat being included makes Sheridan a "no-brainer" in the winter months. The amount I have saved by not having to pay for heat has been extremely helpful in my savings for a house. More important than any of the above though is that the other residents are all polite and friendly people. I have never had a negative interaction with a neighbor. We all happily exchange smiles and "hellos," while also respecting each other's privacy. There are a lot of young professionals living here, so I have never had to deal with excessive noise or other nonsense. It has truly been a pleasure living here at Sheridan Apartments. I cannot say enough good things about this experience.

My wife and I are having problems with this complex. We have been here since 2018. Our tub never…read moreworked correctly until they had to drill a hole. Plus our toilet backed up and took them 5 tries to fix it. Took the toilet leaking out. For them to take us serious. Than the dishwasher doesn't work. They said they fix but didn't. I can open and still runs. Also when we don't use it fills up with water from some where. Plus last year our rent went up almost 200 dollars. This place is not worth 1750

staff is not behaving properly for one problem I have to call 4 times molds are there in my house…read moreno one listens I have to call 4 times for broken kitchen cabinet and broken towel hanger in bathroom

From the beauty of the grounds to the maintenance team that is second to none (Eric), I am one of…read moreShrewsbury Commons biggest fans! It isn't perfect, but as close as it gets! I rented here for two years and then bought an available condo after my lease was up, that's how much I love this place! The office staff is friendly and efficient and will give it their utmost no matter the situation! I highly recommend Shrewsbury Commons if you're looking for an excellent rental or a lovely condo for the long term in an area second to none!

While living at Imperial for two years, I always paid rent on time and had a good relationship with…read morethe office manager. Everything went well until it was time for me to move out, because they increased the rent by $200 more per month (whatever happened to being grandfathered in?). So, I found another apartment. I made sure we left their apartment spotless. I even hired a cleaner, and they did a great job. After I moved out, the office demanded that I pay $1,000 for supposed damage to their "chrome" refrigerator. I have absolutely no recollection of ever damaging it. When I asked for a picture of the damage, it turned out to be nothing more than a tiny scratch--about the size of a quarter--and hardly noticeable. Yet they claimed they had to replace their 2 years old refrigerator with a brand-new one. Seriously? Over a quarter-sized scratch? Come on. Is that really the thanks I get from them? If you want to move in, make sure NOT to scratch their chrome appliances.

The most horrendous rental experience I've ever had and I've been here less than a week…read more After 2 nights here I began noticing itchy bite marks all over my arms. This place is INFESTED with bed bugs. So after moving almost all of my things in, I report the issue and ask for a resolution. It's been 4 days and I've been spending my nights at hotels with no clear solution in sight. Everything I brought here has to be treated or disposed of, and while I wait for pest control to arrive tomorrow, all of my belongings are being exposed. So I'm completely stuck and in an impossible situation. I can't move, and I can't stay. The property manager has no real power and has to run back and forth between me and her manager to get anything done. I have suffered severe emotional trauma from this, it has been impossible to sleep and I don't feel safe here at all. They sent a rep from their preferred pest control company who clearly wants to keep costs low for his business partner, he was rude and incompetent. He kept insisting on inspecting items that had been here for a day or two, and ignored me when I tried pointing out where I had seen live bugs crawling around. I noticed feces in a small Crack in a bedroom closet, and asked of they could at least use silicone or caulk to prevent any further bugs from spreading in here while I wait for them to actually treat the space this Friday and they refused. As far as I know, they are also not treating any other units, which is obviously the source of the infestation. I have never dealt with anything like this, it's been one of the worst weeks of my life, and I literally have never even gotten an apology. I'm sick to my stomach with this place. Find somewhere else to live, don't make the same mistake I did.

It was ok until we planned to move out…read more We were charged for normal wear and tear out of our pocket. I have lived in apartments all over USA no one has ever charged me for petty stuff.

I live in this complex and the people couldn't be nicer the maintenance couldn't be more helpful…read moreand the staff at the office is so nice the pool is nice it is well maintained if you have a concern or issue you just call the office and they will help you with whatever you need whether its a key or you need something repaired they will be there the apartment are very nice there are 8 buildings and there is a play ground and a basketball court I have lived in a house all my life and the apartment living here makes me want to live in an apartment for the rest of my life.

I am blown away with how many events and activities Audubon Shrewsbury does!…read more My kids loved the petting zoo and ice cream truck events. They've made so many friends here and the community welcomed us with open arms. They're so excited for Halloween here. The staff has gone so above and beyond as well. Every time we need some thing fixed they are on it right away and so understanding. Highly recommend for anyone looking for a great community close to the schools.

I normally don't leave reviews, but I feel it's important to warn others before renting from this…read moreproperty. Our experience moving out was nothing short of frustrating, unprofessional, and, frankly, illegal under Massachusetts tenant law. When we vacated the apartment, we were told on September 24, 2025, that we would receive a refund of $633.98 from our $3,320 security deposit. I even provided receipts for professional carpet cleaning and general cleaning of the apartment, as requested. Then, weeks later, I received a letter dated October 6, 2025, stating that our refund had been reduced to $383.98 -- with no explanation or itemized list of deductions. According to Massachusetts General Law c. 186, §15B, landlords are legally required to provide a detailed, itemized list of damages and receipts for any deductions within 30 days of the lease ending. Failure to do so means they forfeit the right to withhold any portion of the deposit. To make matters worse, the deductions they appear to be taking are not even allowed under state law. In Massachusetts, a landlord cannot legally charge for "routine cleaning" or carpet cleaning unless there is actual damage beyond normal wear and tear. Even if your lease states you must have the carpets professionally cleaned or the unit cleaned before moving out, that clause is unenforceable -- state law overrides lease language. Our security deposit was $3,320, and after $2,480.80 was deducted for September rent and trash (which we agreed upon), that left $839.20 due back to us. Instead, we were told two different refund amounts -- $633.98 and then $383.98 -- with no receipts or explanation for why the amount was reduced. When I reached out for clarification, I received no transparent response or breakdown of charges. At this point, not only is the handling of the security deposit a clear violation of Massachusetts law, but it also reflects extremely poor management practices. Tenants deserve to be treated fairly and with transparency -- not left guessing where hundreds of dollars of their own money went. If you're considering renting here, be cautious and document everything. Take photos before and after moving out, save every email, and know your rights under Massachusetts law. Based on my experience, I wouldn't recommend this property to anyone who expects honesty or professionalism in how their security deposit is handled.

It's too expensive and people steal packages in the mail room. Don't trust leaving your mail in the…read moremailroom, especially the mailroom for residents who live in building 14000. I'm so mad about this incident. I will never trust anyone living here again. Karma will get the thief back

Over the last year, there have been many changes here including the loss of two long-term…read moremaintenance men who were friendly and completely responsive. Unfortunately, it is no longer a positive experience, as a resident. I have lived here almost 3 years. As of the last year, the office staff has come become completely non-responsive, and the maintenance service is non-existent. I do not recommend living here. The cost is excessive for what you receive in return.

I am very happy with Audubon plantation ridge in Worcester. Good deal along with nice trustworthy…read moreneighbors. Been here for 4 months.

I don't live there. I'm at plantation. Put a muffler on your equipment!! What the heck is being…read moremowed or leaf blown for 8 hrs on a Saturday, I thought helicopters were in the parking lot!! If it was warm I'd never be able to enjoy balcony. Total disruption of anyone's peace. On a day off!!!!!

While still living in Atlanta, GA, I found the Highland House on the Internet because I…read more had decided that Worcester was in the middle of my market. The Realtor showed me that building and several others and none held a candle to the first place I saw. So I signed the lease that day and went back to Atlanta to move. I lived there for four years and was proud to call it home. I always felt good leaving on business trips knowing that the building was being managed well and I had no worries. The neighbors quickly became friends as did the staff. I was always happy to show off my apartment to friends, many of whom said, "this building is a jewel!" I never asked for anything that was not accommodated quickly. the staff always exceeded my expectations. Even locking myself out of the car in a snow storm at the grocery was not a problem. I called Joe, the manager who quickly sent a staff member to help me. I retrieved my extra set of keys and was back on the road. That is better service that AAA. I hated that my job moved to a different part of New England and I had to leave the Highland House. I would happily move back there next week if it were possible, I highly recommend The Highland House in Worcester to anyone looking for new Home and commend Joseph, Jerry and the entire staff who were an important part of my life for four too short years..

From the owner: Luxury Apartment Suites coming availableread more