DO NOT RENT HERE!
My treatment by the staff at Audubon Plantation Ridge as a potential tenant was anything but positive. As a long service nurse at UMASS Memorial Hospital, an entity this complex supposedly caters to, I am in disbelief with what happened to me there.
The day I went to move in, I spent 45 minutes signing approximately 20 pages and giving Michelle Hippert, the Property Manager, my move in fee of $1,372.6 before being shown my apartment by the Joelle Granger, the Assistant Manager. During the walk-through of the actual apartment, as soon as we entered it reaked of cigarette smoke. It smelled like Motel 6. I was assured by Joelle it was previously occupied by a non-smoker and that the apartment had been professionally cleaned. The complex advertises itself as "smoke free."
I expressed my concern to Joelle, who actually admitted she "was embarrassed." She showed me a vacant 2 bedroom apartment, for more money, that was available, and that apartment smelled fine - there was no evidence of smoke, as it should be.
As Michelle, the manager, had left for the day, I was left with an unresolved situation. I showed up the next morning as soon as the office opened. I met with Michelle to express my disappointment and that I would not move into this smoke smelling apartment. She firmly denied that the apartment smelled of smoke, and explained she had a keen nose. She never did go to the apartment with me. I asked if the carpets could be replaced and the unit painted. She said the carpets had been deep cleaned and the apartment fully painted. She said she would "check with management" about the carpets being replaced and disappeared, only to return a few minutes later to state they were not willing to replace the carpets, or paint. I could move into the larger apartment for significantly more money, which I couldn't afford.
The bigger issue, was the way in which I was treated - very rudely and unprofessionally. As a UMASS employee, I didn't expect this. I had no option but to cancel the movers who were lined up to move me that day. My parents had taken time off from work to move me, and were there with their cars loaded with my stuff. I had no apartment to move into.
These actions by the Audubon Plantation staff turned my life upside down. I had to quickly try and find a place to live. For the next week I frantically looked at multiple apartments, only to discover that there were 2-3 month waiting periods for comparable apartments. After 8 days, I finally found an apartment, but there was a 2 month wait for me to move in. Michelle Hippert left this UMASS employee with no place to live. I went to the Marriott Residence Inn only to learn that it would cost over $5,100 for me to stay there for one month. Then I went to the Classic Inn & Suites, to find it would cost over $1,500 to stay there for a month, in a place that seemed unsafe.
I have been left in the position of asking people to let me live with them for this two month time period until mid-June. This all could have been solved if the staff at Audubon Plantation Ridge had simply agreed to replace the carpeting and paint. For $1,660 per month, the renter should expect their unit to not smell of smoke when it is a "smoke free" complex.
I also had been told by Joelle, the Assistant Manager that Audubon Plantation Ridge purchased the property from a previous owner, and that complex had allowed smoking. She stated that the "smoker apartments" had been completely gutted by Audubon. Apparently this one had been missed.
I subsequently researched, and wrote to the owners of Audubon Plantation Ridge, Audubon Capital Partners, and explained what had happened to me. They did not respond.
I WOULD NOT RECOMMEND THIS COMPLEX TO ANYONE. BEWARE OF THE STAFF AND THE TREATMENT YOU WILL RECEIVE. read more