While still living in Atlanta, GA, I found the Highland House on the Internet because I…read more had decided that Worcester was in the middle of my market. The Realtor showed me that building and several others and none held a candle to the first place I saw. So I signed the lease that day and went back to Atlanta to move. I lived there for four years and was proud to call it home. I always felt good leaving on business trips knowing that the building was being managed well and I had no worries. The neighbors quickly became friends as did the staff. I was always happy to show off my apartment to friends, many of whom said, "this building is a jewel!" I never asked for anything that was not accommodated quickly. the staff always exceeded my expectations. Even locking myself out of the car in a snow storm at the grocery was not a problem. I called Joe, the manager who quickly sent a staff member to help me. I retrieved my extra set of keys and was back on the road. That is better service that AAA. I hated that my job moved to a different part of New England and I had to leave the Highland House. I would happily move back there next week if it were possible, I highly recommend The Highland House in Worcester to anyone looking for new Home and commend Joseph, Jerry and the entire staff who were an important part of my life for four too short years..

From the owner: Luxury Apartment Suites coming availableread more

Haynes Farm is awesome. We have lived here for just over 3 years and it's consistently great. So…read moremuch for families especially - well-behaved kids playing outside on the weekends - next to Bar-B-Que area with adults... oh, and did I say playground on the other side of the property for kids? Swimming pool? Basketball Court? Gym for adults? AND - the nicest management STAFF you can possibly imagine. Mail/package reception and super fast repair/maintenance. Never had a problem here - highly recommend :-) [Not sure why someone said the buildings were loud. It's not loud at all. I've lived in some apartment buildings where you could literally hear the upstairs cat's toenails clicking on hardwood floor or lapping water from a bowl. Nothing like that here - or loud, crazy neighbors. Everyone here is very nice.]

The apartment itself is nice and comfortable and full of light and my neighbors are nice and I love…read morethat there is such diversity and it makes me happy to see all the kids outside playing and all the people walking their dogs, but there are multiple things that do not work for me. This apartment complex is for you if you are fine with: - poisons being sprayed all over the common green space areas where children play and people and dogs walk; - "landscapers" mercilessly mutilating what could be beautiful trees and flowering shrubs into small lumps; - the super loud sound of leaf blowers; - alarms going off for months without maintenance doing anything about it and them acting like you are the problem for asking them to fix the alarm and make the horrendous noise stop; - maintenance not communicating about the work they did, nor seeking clarification with you about the work that needs to be done, nor when they will be in your apartment doing the work, and then maintenance accusing you of being disrespectful for requesting clear communication; - automatic toxic room "fresheners" in the fitness rooms (I had so been looking forward to using them but did not want to breathe the toxins); - crazy loud HVAC units constantly blasting noise making you feel like you are in a non-stop giant engine room in your own home; - ridiculously bright light pollution that is hard to block out at night and visually assaults you when you look out your windows or open your door; there is no reason for such a multitude of super bright, white lights and it is a waste of electricity. When I moved in, there were several things broken in my apartment and things that still needed to be cleaned. Over the first month, maintenance was responsive and did the repairs and cleaning (like the ceiling fan that I could not reach to clean was caked in thick dirt and dust and grease, and the bathroom fan did not work because the painters sprayed the bumpy ceiling paint spray all over it), but they left all the dirt and debris for me to clean up. I never had that experience before where maintenance workers expected me to clean up their mess. It would be useful for them to have a checklist to go through before a tenant moves in to make sure that everything is working and clean. Other than that, the location is good. Visually the aesthetics of the buildings are okay. There is plenty of parking. I like that there are many trees around and I can go for long walks in the neighborhood. I like that they plant flowers at different locations there. The price is expensive but bearable.

BEWARE. Building 507 has inconsistent AC. If you live in…read more507, having your own portable AC unit is a must. HVAC vans are constantly here to try and fix the building, but it's obviously beyond repair. This happens every summer.

don't expect a pool didn't have last year. no request for permit this year so far................read more

Tim at CJL recently helped us with the sale of our family home. It was an unusual property and he…read moredid a great job of marketing it to the appropriate buyers. He worked very hard throughout the process, keeping us informed every step of the way. We were surprised at how fast things happened, but all for the best. Tim's professional and friendly manner made him a pleasure to work with. I would not hesitate to recommend Tim and CJL!

We have had a great experience with CJL over the past 4 years. The team is always responsive,…read morefriendly, and happy to help in a timely manner. Shout out to Caren K. who has been a huge help with our lease renewal, always making sure we stay informed and updated throughout the entire process. Overall an excellent team to have as a renter in Massachusetts!

we there for a little over a year. Maintenance answers every call extremely promptly. The are…read morevery kind helpful and do whatever they can. The grounds are kept up very nice lovely pool lots and lots of green. period and it seems like nice people live in the complex convenient location.

Shana Heighton é uma verdadeira doce. O serviço foi incrível; Ela é uma pessoa tão animada, com uma…read moresimpatia contagiante. Os apartamentos são ótimos, e ela se esforçou para atender às nossas necessidades. Obrigado!!

Ryan did very great job!!!! Helped us fix our broken power switch.He is very friendly and efficientread more

Excellent maintenance service by Ryan. He worked around my schedule to fix my sink, and fixed my…read moreclogged it in a matter of minutes. Very professional.

Overall, our family enjoyed living here. We really loved the aesthetic of the building, and most of…read moreour neighbors were friendly, nice ppl. We also loved the proximity to downtown Worcester. We just moved out after living here for 3 years.

Rent Specifically for value I'd give it a four-point five…read moreout of five just because it does cost a fair amount to heat/cool the apartment depending on what unit you have and what the weather is like. I love my unit and paying a bit in heating/cooling is a trade off for the square footage, location, and such cool ceilings. Staff The staff is amazing, very friendly and welcoming. I've never felt disregarded or rushed when I had a question or concern. Claudia and Tabitha are especially helpful at the front desk, but all of the staff seem to genuinely care about the residents experience, maintenance and facilities included; all very friendly and happy to help. Amenities I haven't personally used the grill, fire pit, theater, or game room, but what I use daily; the pièce de résistance is the dog park; I couldn't find any other rental with access to such a spacious park in this park of Worcester. The complex itself is very pet friendly, the staff included! Safety/ crime I haven't had any complaints in regard to safety or issues with crime. The parking lots and entry ways are illuminated and there are cameras everywhere outside, which is reassuring. All in all I hate to see this place with such bad ratings, as that hasn't been my experience at all. If you're looking for a nice place with great staff, pet friendly, right downtown, I would recommend checking it out.

We moved here in July and stayed at Bancroft for a month and then moved over to Park Plaza for the…read morerest of the year. I mean, the staff is nice but the place is not cleaned on a daily basis. If it is, they need to hire better housekeeping. I have housekept professionally for colleges, libraries and hotels and would be fired if I cleaned like the staff does here. During the summer it was disgusting going into Bancroft because the steps smelled of urine. I would always have to hold my breath. There were always random emergency alarms at any time of the day. Sadly Park Plaza is not better. Probably worse in my opinion. My dogs have to urinate in the back ally because there is no grassy area around us at all. 90% of the time the lobby and elevators smell of weed and/or garbage. There have been multiple emergency alarms, since we moved here a little over a month ago, going off at 4 in the morning. I have asked for my AC to be fixed 5 different times this month and nothing has been done to fix it. I have to keep my windows open and now my house is full of flies and bugs because there are no screens on my windows. I also have to deal with the sounds of traffic since we are on the corner of an intersection. I am very frustrated with our living situation and wish we would have made different decisions before we stayed here. I will say, I don't know if closing 7-11 was their call or not, but I appreciate it. I was verbally harassed everyday leaving and entering my building and now the crowd doesn't seem to hang around that corner as much and I am left alone.

Lived here for a year (stayed with friends and family more often due to lack of care for residents…read moreand took them 4 months to fix a leak in the ceiling that was causing the paint to bubble. As well the parking for $200 a month for a garage spit where residents let their dogs go the bathroom was disgusting as well the garage doors rarely ever worked and people would park in there even when they were not residents or paying for spots. I lived on the second floor and to throw my trash away i would have to go up a floor or two (which make no sense to go up to throw the trash down...) As well the cost to do laundry was insane and rarely did the machines actually wash or dry without spending close to $30 a load