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Ask the Community - Madison Mansy, DMQ

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Wave Therapy

Wave Therapy

2.1(12 reviews)
7.5 km

Attn: Low Income Families - please read I was very…read moredisappointed with my experience at Wave Therapy. My teenage son completed the intake process, submitted all of the required paperwork, and was matched with a therapist. His therapist, Joshua, was kind, professional, and had already begun building a trusting relationship with my son. Unfortunately, we were later told that we could not continue services unless I provided two credit cards to be kept on file for potential cancellation or no-show fees. To be clear, I have no problem paying a missed appointment fee if one is owed. My concern was with authorizing automatic charges to my account. As a disabled Medi-Cal recipient living on a limited income, an unexpected charge could create financial hardship. I offered to sign a promise-to-pay agreement instead, but was told there were no exceptions. As a result, my son lost the therapist he had already begun to trust and now has to start over with a new provider. My frustration is not with Joshua or the staff who communicated the policy--they were courteous and professional. My concern is with a policy that, in my experience, created a barrier to care after treatment had already begun. I hope Wave Therapy considers alternatives for Medi-Cal and low-income families so that other children don't have to lose access to therapy for this reason.

Extremely frustrating experience with WAVE Therapy Group. There is never a live person to speak to…read morewhen you call -- the phone is completely useless. The intake process was easy, but everything after that was a mess. I logged into my scheduled intake appointment and waited over 20 minutes with no provider. When I tried calling multiple times to see if the provider was late, no one answered. I eventually emailed and was told I had canceled my appointment 18 minutes before it started, which is completely untrue. I did not cancel -- I logged in and waited. Instead of calling to figure out what happened, they charged me for a missed appointment. Later I was told "Google canceled it," and now billing has to "review" whether I'll be reimbursed. Unprofessional, stressful, and not acceptable -- especially for a therapy practice.

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Madison Mansy, DMQ - c_and_mh - Updated October 2026

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