1. Madewell

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Kansas City, MO

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Madewell

3.4 (8 reviews)
Closed • 10:00 am - 7:00 pm

Madewell Photos

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H&M - A Portion of the Women's Area

H&M

3.2(41 reviews)
0.1 mi•Country Club Plaza
•$$

This particular location always has great sales! It's kind of hard to maneuver around in here how…read morethey have it set up, but it's still one of my favorite stores! I like how they have the men and children's section upstairs. Makes it easier to shop.

Very disappointing experience at H&M on the Country Club Plaza in Kansas City…read more I was shopping and had spent about $70 when I urgently needed to use a restroom due to my disability and spinal cord damage. I explained my situation to the employee checking me out, but was refused access. I went down the street to use a bathroom, but unfortunately ended up peeing myself a little on the way, which was extremely humiliating. I then returned to speak with the manager. I explained that because of my disability, I cannot always wait when I need to use the restroom. She told me, "I don't know what to tell you. We don't have a public restroom." I tried to educate her that turning away a disabled person who may not be able to make it to another business is something she should be ashamed of. Her response was, "Well, I'm not." I explained that I was asking for a reasonable accommodation because of a medical necessity. Instead of trying to help, security was called. I asked the manager for her name so I could file a complaint, but she refused and walked away. The employee behind the counter then told me they were calling the police and that I would be arrested if I didn't leave. I understand H&M does not have to provide a public restroom to shoppers. However, the ADA can require reasonable modifications for disabled customers when medically necessary. I left feeling humiliated and deeply disappointed by the lack of compassion. Disabled customers deserve dignity, understanding and reasonable accommodations.

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H&M - A Portion of the Men's Area

A Portion of the Men's Area

H&M - A Portion of the Women's Area

A Portion of the Women's Area

H&M - Women on the First Level

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Women on the First Level

Finefolk - Finefolk offers custom and ready gift boxes for all of your gifting needs.

Finefolk

4.2(10 reviews)
1.0 mi
•$$

Fabulous Finds! Amazing people! The owner is such a sweet…read moresoul that will not only make your day. But keep your style at the tip top. In fact she was just mentioned in Vogue as the best boutique stop for fashion in Kansas City. I can see why. You will not be disappointed and leave feeling refreshed as well! Go find the best finds with the FINE FOLKS of this extraordinary boutique!

I bought several things online from their store and I was horribly disappointed with the customer…read moreservice. There was no confirmation of order, no follow up on the 8 attempts to reach them and it arrived 2-1/2 weeks later. The shoes I paid full price for (and pricey) do not fit and now they won't respond to the literally 8 times (email and phone) I have reached out about the return and the window of 5 days to refund them has expired. I am shocked that in this day and age if you are selling online that you consider the sale closed after it ships and simply ignore your customers. Now I am stuck with shoes I can never wear. BTW I never leave bad reviews. I am a person who goes out of my way to compliment places. But in this case I simply have given up. Avoid them -I don't care how awesome the things are they sell...find somewhere else to buy ! she may be sweet in person but a total flake online so she should shut down the online shop. I am totally with Nicole who left same review as worst online experience!!!

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Finefolk
Finefolk
Finefolk - Gifting services available upon request as well as prepackaged unique and thoughtful gift boxes available daily.

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Gifting services available upon request as well as prepackaged unique and thoughtful gift boxes available daily.

Madewell - womenscloth - Updated October 2026

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