This was my third time giving this place a chance, and unfortunately, it will be my last…read more
Each time, I booked a 90-99 minute massage, hoping that the longer session would allow enough time to focus on the areas I actually needed addressed.
During my first visit, I booked a Swedish massage. The pressure was medium, and although the technique wasn't what I would expect, the massage felt good enough that I decided to give the place another try. I used to work at a massage school, so I have some familiarity with massage techniques and what a quality session should look like.
My second visit was for deep tissue. Again, the technique was unusual, but I decided to give the business one more opportunity.
Today, I booked another deep-tissue massage with Lisa. I completed the online intake form and specifically identified the areas I wanted addressed. When I arrived, I was asked again whether I wanted Swedish or deep tissue and was asked to circle my focus areas again. This same experience has happened on all three visits, which makes me question whether the online intake forms are being reviewed at all.
Unfortunately, the bigger issue is that the in-person feedback doesn't seem to make a difference either.
During today's massage, once I realized the therapist was finished working on my back, I specifically asked her to focus exclusively on my upper and lower back and shoulders. I explained that there was no need to turn me over or continue working on my arms, legs, or feet. My back and shoulders were the primary reason I booked the appointment, and I wanted to give the therapist ample time to address those areas.
Despite that very clear request, the technique remained largely the same: repetitive pressure using elbows and forearms, often over the sheet, with very little use of the hands or fingers. I understand that deep-tissue massage can involve elbows and forearms, but technique and precision matter. The pressure felt more like grinding over my skin and bones than effectively working the muscles I wanted addressed.
I left feeling that my concerns had not been addressed, and my back and neck actually hurt worse afterward. For the amount of time and money invested in a longer session, this was incredibly disappointing and honestly one of the worst massage experiences I've had.
My frustration isn't simply that I disliked a particular technique. It's that across three separate visits, I repeatedly felt that the therapist followed a predetermined routine rather than listening to my preferences and adapting the massage accordingly.
I genuinely wanted to like this place and gave it three opportunities to deliver a better experience. Unfortunately, I cannot recommend it based on my experiences.