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    MADE

    3.2 (5 reviews)
    Closed 10:00 am - 5:00 pm

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    Toad&Co - Jeans at the East Bayside Portland location

    Toad&Co

    (8 reviews)

    $$

    Lovely place with so many amazing options!!! I was looking at Blundstones (which are not a cheap…read moreinvestment) and one of the employees was SO HELPFUL and gave me so much insight on the brand and how they fit, including how long her blundstones have lasted her and how to take care of them. The store is super cute and all of the employees are super friendly. Go to toad & co and get yourself a pair of blundys!!! I searched VERY HARD for a pic of my blundys so u better appreciate

    While I like many of the Toad&Co styles, I don't recommend going to this store. First of all, it's…read morein an area of outlets. This is not an outlet. Everything I saw was regularly priced. The real problem for me was despite the fact there were quite a few people working there on a not very busy weekday no one offered me one minute of salesmanship or assistance. No one said hello when I walked in. No one asked me if I needed help. A bunch of wanna be hipsters roamed lethargically about the store doing who knows what. Not much. I tried on a top. I liked it so went to to the register to purchase it. Nary a greeting was uttered by the lackluster guy at the register. And after paying more than I should have in retrospect for the top, this lamebrain took it from the tousled heap he had made of it on the counter and deposited said "heap" into the bag. Oh...he asked me first if I wanted a bag. I had a tiny purse with me and nothing else. Yes, I want a bag even though in your eyes you want to make me out as a wasteful person hence your question because in this day and age no one should want a bag...ever. I am not going to walk out of there with a shirt slung over my bare arm. "Just give me a freaking bag", I wanted to yell. My husband thought I should return the overpriced top after such crappy service but that meant I would have had to spend more time in this awful store. After the payment transaction and before leaving the counter, I took my too expensive top out of the bag and proceeded to fold it properly as should have been done to begin with. Wanna be hipster dude said: "I would have done that for you!" Well, dude, why didn't you? Don't bother with this store. Ugh.

    Brooks Brothers Factory Outlet

    Brooks Brothers Factory Outlet

    (6 reviews)

    We're surprised to find some pretty negative reviews here since that hasn't been our experience…read more We've visited twice recently, and on both occasions we found some attractive sale items (shirts, blazer) and encountered friendly and knowledgeable help from the staff. They left us alone to browse, as we requested, but then showed up when we needed their advice. We've found the store clean, well-stocked and the sales genuine. Maybe not the largest BB outlet, but not sure what else we could expect, and sorry others have found unpleasant issues here.

    My husband and I went to the Freeport, Maine Brooks Brothers Outlet yesterday- 8/17/2024. We are…read morelocal and have never received such poor service from an establishment in the area. We are frequent shoppers of Brooks Brothers (Main store, outlet, and online) from casual wear to full blown suits/ formal wear. We've spent a lot of money over the years and to be treated like a second class citizen was very uncomfortable. Upon arrival we were not greeted- fine, not a big deal. We picked out shirts and I watched as their staff (man and woman) went to each person on the floor to offer them assistance. We just received a glance, not even a smile. We have thick skin, maybe they were just having a bad day. We just moved along on our shopping mission and my husband tried on some clothes. We had a few shirts for my husband that we wanted to check out with. We went to the register counter where a gentleman was standing and whom we presumed was the manager, to check out. We had to ask for assistance at this point. "Hi! Are we able to check out here?!" The gentleman looked up avoiding eye contact and said it'll just be a minute, held up a finger and someone would help us. No big deal, figured he needed someone to ring us up on the register and wasn't capable at that moment. There was a female employee folding clothes on a off to the side of the checkout area, who did look up but continued doing was she was doing. So we stood there and watched the gentleman (using that term loosely) gesture over to an older couple and their young adult college aged child (who were farther away from where we were looking at items) asked them if they were ready to check out and had them come over in front of us. This employee made a judgement call on who he wanted to provide customer service to. I overhead their interaction and one of the first things the employee, manager stated to this family was "you look like someone who's shopped here before" when referencing an account in their system. That's the problem, this employee is making a call based off their own judgement. At this point the female employee comes over and asks if we're ready. I was firm with my reply in stating, "yes, we have been". After I was trying to make small talk with her she was dazed and not replying. It was uncomfortable awkwardness, didn't ask us if we found everything okay, and the real kicker... didn't even bother to ask if we were in the system. She states the total, I put my card into the point of sale machine and state "ya know... I am in the system and have an account here". All flustered, she cancels the transaction and goes "ohh ohh uhhh okay". I provide her with my info to which she replies that there is $25 on the account and asked if I would like to use it. I replied with "yes". This would have been a perfect opportunity for an apology and turn our experience around to make things right. That wasn't the case. I tried to go back to small talk but she ignored me and proceeded to chat with the male employee about how there were a few tuxedo sales that day. I looked at my husband in disbelief, I was fuming inside at this point. She handed us the bag, over the counter. I have shopped in this location enough to know that they usually walk it around the counter and hand it to you. There was no thank you on their end, no have a nice day. In fact nothing except the look of pure disgust on her face. I took the bag, looked at my husband, then back to her and reluctantly said "thank you". No response. So I said "I hope you have the day you deserve" as I walked toward the exit. Here's our advice for The Freeport, Maine Brooks Brothers Outlet team- DO BETTER and HAVE SOME CLASS! Maybe take a course on customer service, maybe wash away the judgmental attitude. I don't typically leave reviews based off of a negative experience as I understand everyone has an "off" day- however, the fact that they blatantly chose to be kind to some people and not others is baffling. You never know who a customer/ client may know in corporate and what information can be passed on with a quick phone call. So please ALWAYS treat your customers/clients with respect and kindness, regardless of who they are- kindness goes a long way! We hope you take the time to read this long review and make the necessary changes to ensure this doesn't happen to other customers/clients.

    MADE - jewelry - Updated May 2026

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