Gone. Left no forwarding address Drove 100 miles to shop…read morehere. Nice if website were updated.

Don't know what happened here…read more When I came back post-COVID the friendly, knowledgeable craftspersons who had always helped me weren't back. I came to purchase a Festool product. I called in advance. Ensured the product was in stock and let them know I had questions and was on my way. The Festool guy asked two other peeps to answer my questions, including a phone handler who said she didn't know anything about the product. After the second staff told the Festool guy I had questions, he grudgingly came over. Pretty sure I was being marginalized cuz I am a chick. Really don't enjoy being treated poorly when I come to spend $500. We won't be back. I can be dissed for free.

I've shopped at this store for 40+ years. Of course it moved across the street during that time…read more On the plus side, this location has a great garden section. The plants are very well cared for thanks to an employee named Lawrence. Lawrence has mega knowledge about plants, fertilizers, weed killers and how to treat garden pests. On the downside, I have spent time searching for an employee to help me. They just do not seem to care. I was looking for a specific tool. The young woman was stocking something. So she points to one of several isles . No walking me back to be sure I found what I wanted. Looking at fertilizers. Here again a man was stocking but did not offer to help. Poor customer service. If I am desperate I go there but I much prefer the Weaverville store.

Staff is always friendly, knowledgeable, and the store is well-stocked. Small parking lot, so be…read morecareful.

Horrible service. Suspect that the supposed manager must be…read morerelated to someone at the store because no decent manager would act the way she did and not fill a $70 order. In addition she mocked God more then once after refusing to place order. Just walking away..really sad, most of the time everyone has been fantastic and wonderful. Great products etc...but these two employees have lost a regular customer permanently. .we have been going to Maddens stores regularly for several years. Very immature and unprofessional behavior.

I needed to drop off a broken yard blower for repair. First time I have gone to this store. It was…read morebusy but I encountered helpful employees everywhere. I was directed to the repair drop-off area in the back of the store, waited for one customer before me and then was helped for the warranty tool repair specialist (Brenden Swafford as I recall). He was knowledgeable, helpful and very pleasant to work with. I left the store after that drop-off. A couple hours later, Brenden called me, reported that the problem had been identified and that the free replacement part had been ordered. Now I am waiting for a call saying that it is fixed and waiting for pickup. A very pleasant and efficient process. I think they treat customers with respect in all the areas I was exposed to from entrance to exit to followup.

joe!!! your are awesome bro. joe went out of his way to find me a piece of glass that i had to have…read moreby 10am for a customers cabinet and he found the piece and had it cut and wrapped by the time i got to the store and i was only 7 mins away. gold stars all day long. i literally searched from south carolina where im from to hendersonville and i can only say god was on my side today lol. but no one had it in stock or could even get it. so hats off young ace hardware. also the customers are met with a smile and how can i help you and actually have knowledge of the store and products. i witnessed two customers get help and serviced within the 10mins i was there. awesome crew yall have.

Great store and great staff. If you have a question about your project this is the place. Can't…read morerecommend them enough!

Bolts and Nuts is a small, local store that offers a wide variety of good quality hardware not…read moreavailable anywhere else. I would much rather buy items from Bolts and Nuts, than Home Depot or Lowe's. The quality of customer service is excellent and every salesperson/clerk cares about their customers. I highly recommend this company!

From the owner: Bolt & Nuts, Inc. has been a locally owned and operated fastener supplier since 1967. We offer…read morecompetitive pricing for wholesale and retail. Service is our main objective. Let our knowledgeable staff prove to you why we are Asheville's Oringinal fastener source for quality, service, and price. If we don't have it in stock, we can find it for you. Bolts & Nuts Inc. is committed to creating and maintaining strong relationships with our customers, built on a foundation of excellence and trust. From the products we supply to our dedicated customer service and support, we know what's important to you. We are here when you need us. We offer same day, free delivery services in the local area on stock orders requested by 12:00pm. Bin stocking is also provided to any customer within an 80 mile radius of Asheville using existing bins or all new bins.

I ordered two vanities to be installed. The first order was messed up but finally was installed. I…read morethen ordered another one for the second bathroom. Same order as the first one. They came to install it but the store had written it up wrong. They were told they were installing a faucet. Not sure how that was going to happen without a sink or vanity. They had to issue a credit and then charge me again. I was told someone would be in touch the next day. It has been almost a week and I still haven't heard from anyone. They had no problem charging me but certainly are taking their time in getting back to me about the installation. You would think when they screwed it up they would want to fix it asap. Unfortunately this hasn't been the case. I even told them I had to postpone other renovations work due to them not getting the vanity installed on time. I will NEVER order anything from this Lowe's or use their installation services again. I have not been happy in my dealings with them and wonder if the purchased vanity will ever be installed or I need to start trying to get my money back. it's ridiculous!

genuinely impossibly to get through to this location on the phone. i'm on call #9. my boyfriend…read morealso got called a slur by a customer and that's why im trying to call -- to call out on his behalf so he can digest what he experienced. it's embarrassing, answer your phones!

Very rude workers. Went in to buy a miter saw stand. The only box available on the floor was…read moredamaged/missing parts. There were 2 staged above. I requested to have one brought down that wasn't damaged. The employee was very rude about having to bring one down for me. Told me to "get out of the way". He ripped the whole side out of the box that he brought down for me. This was a Christmas gift, so I just accepted it and left. They really need to work on their customer service at this location.

The customer service you get here is impressive. Yesterday I was looking for something and an…read moreemployee noticed and asked if I needed help, which I did. He explained the tool I needed was in the garden area and showed me where that was. After a while I was unable to find exactly the item I was looking for, and another employee in that area noticed and offered assistance. She was able to locate the tool I needed. At the checkout I wasn't sure when to scan the coupon, and the man at that area noticed that and offered to help, which was great. I will definitely shop there for other projects.

Made use of the small engine repair service here for the first time and very happy. A local box…read morestore repair dept gave me a 4-6 week wait for repairs. I took my gas motor to Nick at mountain variety and hardware in fairview and got it back in no time. Grateful to have them in the community for a variety of needs.

Attacking my honey do list with zeal today, this part of the list is dated 2022 - Get a storm…read moredoor. Went online to make sure it was available, took the Missus with me, shes now turned into my bodyguard anyway, greeted at the front door by a smalling face who directed me to the door section - where we met a very nice man, Mike from Queens. Mike helped my wife and I find the correct (I hope, I haven't installed it yet) door, and he showed us one a better recommendation, let me know I needed one other vital part, the door handle, glad I didn't make that mistake as we live an hour away) and then my wife left Mike to watch me, he loaded the door in my cart, wouldn't let me lift a thing, got me into a pre-rung up state, my wife came back and Michael took us both to the equally delightful Toni-Ann to help us use our brand new card, get our new card discount of $50, and get us rung up all like we were at a family dinner. Mike took our cart into the loading area, still wouldn't let me touch the door - my wife told him I had a bad ticker, and off we went. Best bib box hardware store we've ever had in our 60 short years. Great crew at this store, awesome quality door and home in time to feed the bears!~

Couldn't leave a star less than one!!…read more Kitchen & Bath Design Consultants - terrible follow-up. Dropped off physical blueprints sat and talked with a consultant - NEVER GOT A CALL BACK. I called back a week later - was told to email plans and they would get back to it by the end of the week. Waited til the following week and heard nothing. Called and spoke to the supervisor - he said they would call me back that afternoon - both were working that day. NO CALL - they emailed basically saying that we needed to wait til the drywall was placed in the house!! Went that day to Lowe's and one day later and three revisions later - I have prices and a kitchen design. Go to Lowe's!!!

The staff was very helpful and that is greatly appreciated in today's environment where proper…read moreservice is hard to find.

The women there were so kind. Even though we didn't get anything. I will be returningread more