Gone. Left no forwarding address Drove 100 miles to shop…read morehere. Nice if website were updated.

Don't know what happened here…read more When I came back post-COVID the friendly, knowledgeable craftspersons who had always helped me weren't back. I came to purchase a Festool product. I called in advance. Ensured the product was in stock and let them know I had questions and was on my way. The Festool guy asked two other peeps to answer my questions, including a phone handler who said she didn't know anything about the product. After the second staff told the Festool guy I had questions, he grudgingly came over. Pretty sure I was being marginalized cuz I am a chick. Really don't enjoy being treated poorly when I come to spend $500. We won't be back. I can be dissed for free.

Staff is always friendly, knowledgeable, and the store is well-stocked. Small parking lot, so be…read morecareful.

I've shopped at this store for 40+ years. Of course it moved across the street during that time…read more On the plus side, this location has a great garden section. The plants are very well cared for thanks to an employee named Lawrence. Lawrence has mega knowledge about plants, fertilizers, weed killers and how to treat garden pests. On the downside, I have spent time searching for an employee to help me. They just do not seem to care. I was looking for a specific tool. The young woman was stocking something. So she points to one of several isles . No walking me back to be sure I found what I wanted. Looking at fertilizers. Here again a man was stocking but did not offer to help. Poor customer service. If I am desperate I go there but I much prefer the Weaverville store.

Horrible service. Suspect that the supposed manager must be…read morerelated to someone at the store because no decent manager would act the way she did and not fill a $70 order. In addition she mocked God more then once after refusing to place order. Just walking away..really sad, most of the time everyone has been fantastic and wonderful. Great products etc...but these two employees have lost a regular customer permanently. .we have been going to Maddens stores regularly for several years. Very immature and unprofessional behavior.

I have to shout out a HUGE KUDO's to the management and employees! This store is a CREDIT to the…read moreAce Hardware name! and they have spoiled me tremendously! I've been shopping here since they opened and my experience has been EXCEPTIONAL Customer Service - every single time. Whenever I have walked into the store, the cashier ALWAYS asked me "Can I help you find something?" I tell them what I'm there for, they radio that department and by the time I walk to that department, there is an associate there, waiting to help me!!! And every associate, in every department, young, old or in-between has always been friendly and accommodating. THAT is exceptional customer service! I recently moved to a nearby town and their Ace is absolutely terrible! Horrible treatment from snarky employees who don't give a darn and a junky, disorganized store - so I will be driving back into Asheville any time I need anything from Ace!!! So please, please, please DON'T LOSE YOUR EXCEPTIONAL CUSTOMER SERVICE! It's so hard to find these days.

Great store and great staff. If you have a question about your project this is the place. Can't…read morerecommend them enough!

Dropped by here today to get a quick key made. Parking lot had plenty of space and I appreciate…read morethat the entrance has two ways to come in- both roads can become hectic. The first thing I noticed was about 3 employees asking me what I needed help with. Very kind but a little much. I stated I just needed a key made and one guy joked that he could also talk to me about grills if I was interested. Very friendly. A little overly but hey it was nice to have lots of help. The key process was super easy. I was a bit disappointed to learn copies here are more expensive than my local hardware store ($5 for two vs $4 for two) so next time I will just support local. Overall it was a clean and friendly place. I noticed a lot here that was way more than normal store prices but it has its niche.

# Incredible Post-Hurricane Transformation!…read more I had to see the renovated Lowe's for myself after hearing about the rebuild, and I'm absolutely blown away by the transformation. This store looks completely brand new and is spotlessly clean throughout. You can tell they put serious effort into making this location better than ever. While they did rearrange the layout from the previous store, the Lowe's mobile app made navigation a breeze. I was able to quickly locate everything on my shopping list without wandering around confused. The new floor plan actually seems more logical once you get oriented. What really impressed me was the staff - they were incredibly helpful and went out of their way to assist me in finding specific items. It's clear they're proud of their rebuilt store and want customers to have a positive experience. This Lowe's has truly risen from the ashes of Hurricane Helene stronger than before. Highly recommend checking out the new and improved location! **Pros:** - Completely renovated and pristine - Helpful and friendly staff - Mobile app integration works perfectly - Well-organized new layout **Cons:** - Takes a visit or two to learn the new layout if you shopped the old store

customer service is no longer available at tunnel road. If you call them you get a computer. if you…read moreask for an associate they say they will connect you. Phone rings for 5 minutes and then hangs up. Repeated this for about 20 minutes and then gave up. This is an ongoing problem for them, not just one time thing. No one answers the phones. Home depot took care of my question and my sale.

Very rude workers. Went in to buy a miter saw stand. The only box available on the floor was…read moredamaged/missing parts. There were 2 staged above. I requested to have one brought down that wasn't damaged. The employee was very rude about having to bring one down for me. Told me to "get out of the way". He ripped the whole side out of the box that he brought down for me. This was a Christmas gift, so I just accepted it and left. They really need to work on their customer service at this location.

The customer service you get here is impressive. Yesterday I was looking for something and an…read moreemployee noticed and asked if I needed help, which I did. He explained the tool I needed was in the garden area and showed me where that was. After a while I was unable to find exactly the item I was looking for, and another employee in that area noticed and offered assistance. She was able to locate the tool I needed. At the checkout I wasn't sure when to scan the coupon, and the man at that area noticed that and offered to help, which was great. I will definitely shop there for other projects.

Made use of the small engine repair service here for the first time and very happy. A local box…read morestore repair dept gave me a 4-6 week wait for repairs. I took my gas motor to Nick at mountain variety and hardware in fairview and got it back in no time. Grateful to have them in the community for a variety of needs.

Great customer service. Reasonable prices. Wish interior selections were more abundant. I like that…read morethey do price matching if you find a better price somewhere else

Local Moving Company is Grateful for Home Depot. We were in…read morethe area helping a customer with her move and the job required tools. Grateful for this husky tool box set just what we needed for this and future jobs.

The staff was very helpful and that is greatly appreciated in today's environment where proper…read moreservice is hard to find.

If you are looking for furniture, the store has everything you need…read more They have a wide selection of sofas, chairs, tables, beds, and different shelves and cabinets. Yes, everything is still quite expensive, but the quality definitely shows. Even if you aren't looking to buy anything, it is nice to come in here and sit in very comfortable seating for a little bit!