There are not enough words to express my gratitude for Simon. My original plan for a dress fell through last-minute and I contacted him on a Sunday desperately looking for a gown that I needed for the next weekend. After asking a few questions about what styles I preferred, what I had in mind, etc. he sent me a link to the Jovani 47051 Peplum Skirt Off The Shoulder Corset Dress. I immediately responded, "YES! That's perfect!" I was blown away by how quickly he was able to pinpoint a dress that was exactly what I was looking for. It was as if he waved a magic wand and summoned the dress of my dreams in a matter of moments. But his magic didn't end there. As I was on a pretty tight schedule, I was worried we didn't have enough time to ship, but he assured me he would get it here in time (West Coast.) As promised, he shipped it out first thing the next day (Monday) and she was in my hands by Wednesday. I even had time to get it altered so it fit to perfection. I looked and felt amazing at our black tie event and couldn't walk ten feet without someone complimenting the dress. None of it would have been possible without Simon. He is the definition of someone that is not only passionate about what he does, but also someone that truly cares about his customers. I felt so taken care of and valued by Simon. That's rare these days and was so deeply appreciated. As a result, I will be a customer for life and tell anyone who needs a dress to go to Madame Bridal first. Simon - I can't wait for the next one. Thank you for everything. You're the absolute best. xo (Adding this review on Google too because I need everyone to know how fab this place is!) read more

Madame Bridal - The stunning Jovani 47051. Elegant and timeless, with just a touch of modern sexy. Favorite dress I've ever owned. - Bridal Near Me - Boynton Beach, Florida

Have been eyeing a dress online for a while for my son's wedding. Happened to come across Madame Bridal online and sent them a text to see if they had my dress in stock. Was so surprised to get a phone call from the owner Simon, who called the designer's warehouse with me on the phone. They didn't have it, but he said they had a different size and could have it in a few days. Literally received it the next day..i am in New York and was shocked. The dress fit and am looking forward to wearing it!! Now i have a million bridal salons in new york, but what won me over was my conversation with him, so personal, like i lived down the street. Thank you and when my daughter gets married, will be sending Simon a text on my next dress!! read more

I was so pleased with my gown from Madame Bridal for my daughter's wedding. Simon was wonderful and I can't say enough about my experience. My alterations were perfect! read more

Madame Bridal - Bridal Near Me - Boynton Beach, Florida

Very nice owner! Very accommodating and lots of selections of dresses. Lots of different different price points read more

Adam Albert was absolutely awesome! My daughter and I have searched literally EVERYWHERE for a senior prom dress and we had no luck. Not only did he have what we were looking for, but they had TONS more. Will definitely be returning. Look here before anywhere else, I promise you won't be disappointed. read more

Madame Bridal - Bridal Near Me - Boynton Beach, Florida

We have had the pleasure of purchasing 2 prom dresses for Junior and Senior prom here! I can not put into words the gratitude I have for such an amazing experience. This is experience was so stress free and overall such a great bonding experience for a mother and daughter! I am so happy to have found Madame Bridal! read more

Website is false advertising. Hard to get anyone on the phone and does NOT have an actual Bridal fitting room or most of the dresses on the site. Wanted to go to this store because my daughter liked ALOT of the dresses she saw on the site, come to find out that they're not even available to try on. Complete waist of energy even trying to get someone on the actual phone. read more

I had the best experience at Madame Bridal thanks to Albert! He went above and beyond to help me find the perfect dress and made the whole process so smooth and easy. I wasn't even looking for this style originally, but as soon as I tried on the second dress he picked, I couldn't help but say "yes to the dress"! Other than some minor personal adjustments for my height, the dress fit very well and I'm very pleased. He gave me a very fair price and there were many dresses to choose from. Thank you again so much, Albert, for your incredible help and kindness. Highly recommend -- he knows what he is doing! You will not be disappointed! read more

Madame Bridal - Bridal Near Me - Boynton Beach, Florida

What a wonderful experience at Madame Bridal! Albert was absolutely exceptional. He was so attentive to my sister, who was searching for a mother-of-the-groom dress--and she's not a big shopper. Albert quickly understood her style and body type, finding several options that suited her perfectly. She tried on a few different looks and ended up finding the perfect dress! I highly recommend Madame Bridal in the Boynton Beach Mall to any mother of the bride, mother of the groom, or bride looking for that perfect dress for a special occasion. Five stars all the way! read more

They are AMAZING! Great customer service! I ordered my dress online and within minutes I got a call from one of the owners informing me the dress I prefer was out of stock in my size however, they had 1 size down available! The owner went through my measurements with me to ensure it would fit before replacing it with the smaller size! It arrived in the 7 day shipping window and it fit like a glove! It actually fit so perfect that people kept asking if it was custom made I've been telling everyone about them! Thank you madame bridal for making me fee 22 on my 42nd bday read more

Madame Bridal - Amara dress 88826 from madame bridal - Bridal Near Me - Boynton Beach, Florida

After finding very few places in my area for mother of the groom dresses, Madame Bridal's name came up in a group thread so I made an appointment. What an incredible selection of dresses they have in-store and online, and Albert was amazing to work with. He was an absolute joy to speak with, and his expertise really showed. He is passionate about his craft - he listened, offered thoughtful suggestions, and made the process genuinely enjoyable. read more

I would give this business 0 stars if that were an option. They reached out to me to rate their business after completely ignoring my multiple emails, calls, and texts. Do not believe the fake reviews on their website. This business is not trustworthy and is not accredited by the Better Business Bureau. The dress I received was damaged and really poor quality. They never responded to any of my texts, calls, or emails. They do not give refunds and don't respond to your calls in order to work out an exchange. Please do not buy a dress from this store! If it doesn't fit, you will be screwed and forfeit all your hard-earned money. Find your dress on a reputable site that offers open communication and free refunds and exchanges. Don't let your special occasion be ruined by this company that deals in fraudulent and unethical practices! read more

Lovely store so many options to choose from ! Perfect for all occasions From JVN, Sherri hill, to many more options. Albert is an absolutely amazing owner he is so kind and he is always on point with showings and getting you the right dress for your party or night out ! Prices are great and the store is so clean and easy to find right in the boynton mall ! read more

I am extremely happy with the service I received from the owner Simon at Madame Bridal. I saw the perfect dress online and called their store to order it. I was a little nervous ordering it online without trying it on first because I had a "horrible" experience at Mario Pucci in Boca with a dress I bought in store and tried to "exchange" it 3 days after I purchased it and they would not let me. I spent $825 on the "mother of the groom" dress and there is nothing I can do with it now. They knew the wedding was not until December and I did not wear it. The tags were still on and alterations were never made. I highly recommend Madame Bridal. Simon assured me that if I did not like the dress once I received it , he would exchange it for another dress with no questions asked. That is TRUE CUSTOMER SERVICE! Thank you Simon for making my experience with you so easy! You are truly a pleasure to do business with! read more

I am very pleased with Madame Bridal! I had a wonderful experience with Marji that works for Madame Bridal! She was honest and made me confident in my purchase of a Sherri Hill Dress! Marji went above and beyond helping me with the sale. Amazing customer service! Thank you to Marji and to the owners of Madame Bridal! I will be a customer for life now! read more

Online buyer beware! My daughter bought a prom dress from Madame Bridal with her own money. She used the fitting scale provided by MB to determine what size to order. When the dress arrived and she tried it on it was ridiculously oversized. The tailor couldn't do anything with it. It is my expectation that if a company uses a fitting scale that's posted by them, on their website, then it should be correct for most people. The scale on their site is off by at least 2 sizes, maybe more. Most companies when they have a flawed system will remove it when it's identified and help make it right with the customer, not Madame Bridal! (It seems intentional to me.) The complaints that I have are the same as all of the other one star mostly online purchase reviews. They are very bad at responding to emails. We sent several and then we were ghosted. When they do respond they direct you to a link with their return policy which for all of the words written basically says No Returns and implies that we measured wrong. Please look at it before you consider purchasing anything from them. I wish that I had been more involved with my teenage daughter's purchase because we might have noticed the warning signs before having her Senior Prom ruined and losing hundreds of dollars in the process. Lastly, if you want more evidence of who these people are, take a look at the owners dickish responses to the dissatisfied customers that have felt victimized by his company. Personally, I don't believe that ONE of the 5 star reviews are real! read more

The dresses were very beautiful in this store. The staff was really nice and very helpful with suggestion.

I was recently at the private showroom in Wellington and I can't believe that such a gem exists in our small village. What a treat to be able to relax on a couch while my daughter tries in dresses to her hearts delight. Simone went above and beyond in helping my daughter feel like royalty until she finally settled on the perfect dress. We were there for an hour and not once was Simone anything other than kind, welcoming and insightful. I read a prior review that condemned this shoppe for charging sales tax, which really is out of their control. And Simone was nothing but forthcoming whenever I asked for the price of a dress. The prices ranged from very reasonable to pricey, but I personally enjoy have choices. This is not the first dress we've purchased here and each time I've been thrilled with the dress, the service and the time I got to share with my daughter. Thank you Madame Bridal. read more

Refunded me on a final sale item that I quickly realized I didn't want. Very nice to deal with.

I have been in a desperate search for a gown and emailed Madame Bridal regarding their return policy. Somehow I didn't see that all sales are final. When I inquired about the policy I received a very rude reply "Our return policy is crystal clear Shari." I understand the policy and finally saw it on the website, which I overlooked, but did they really have to be utterly condescending? I work too hard for my income, I refuse to do business with someone who is rude. Update to comment from Madame Bridal... Stating the policy "is crystal clear" is rude. It was an oversight on my part for not seeing it but you do not need to respond rudely period. read more

PAY NO ATTENTION TO THOSE AWFUL & NEGATIVE COMMENTS MADE ABOUT THIS STORE!!! Icame into this store at the mall and I was blown away with the knowledge and kindness of this staff! I was helped immediately and their wasn't a single question that was not known from colors, styles and sizes. This is truly a gem inside this mall. I highly highly recommend if you are getting married to come into this store. As a bride to be this is exactly what I was looking for. Knowledge, easy, prompt and exquisite styling and personalities! I can't say more amazing things about this location & it will definitely make your wedding planning so much more peaceful!! read more

Madame Bridal - Bridal Near Me - Boynton Beach, Florida

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I recently purchased a size 6 Mac Duggal sequined jumpsuit from Madam Bridal using the Mac Duggal size guide. The day I received it I contacted Madame Bridal to arrange for a size exchange to an 8. Madame Bridal was difficult to reach and when they finally did email me back, their reply was disrespectful and arrogant: They refused to exchange or refund the Mac Duggal jumpsuit and this was their response: "We always encourage our customers to order their actual size rather than a size or 2 smaller in the hopes that by the time they wear the garment they will fit in it. We will take up your case with the designer Mac Duggal." So, I posted a one-star review for Madame Bridal on Trust Pilot, Facebook, Yelp, Google Reviews, Trip Advisor, the Better Business Bureau, and Site Jabber. I received a text on my cell phone and this email from Madame Bridal: "Hi Jill, my name is Simon. I am the owner of Madame Bridal. I do want to start by saying that our response to your concerns was wholly inappropriate. Therefore this is what I am proposing. Please return the jumpsuit back to our store. I already refunded your account. I further would like to do the following. I would like to send you the size that you are looking for at no cost to you. I owe you another explanation... We just follow Mac Duggals policy. In other words we pay for these dresses just like to pay us. And Mac duggal has no refund policy for individual stores. In some intetances you can order directly from Mac duggal. In those types of situations Mac Duggal offers a full refund. What happens now is we will take your jumpt suit back and put it in our inventory in hopes of selling it one day. For all this we ask that if this offer is acceptable to you, please change your comments and your one star review on both sites. To sum everything up. Your account is fully refunded You can return the jumpsuit to the address above Tell me what size you will be needing as our gift Change your review to a better one I am copying the person in charge of our social media so he would make sure everything I promissed is done for you. Best Regards," So, in summary, Madame Bridal gave me terrible customer service and accused me of being delusional about my dress size. Then Madame Bridal saw my reviews: They refunded me and then offered to bribe me with another jumpsuit for free IF I WOULD CHANGE MY NEGATIVE REVIEWS. They asked me to lie to you so they could continue to provide shoddy service to the public. Look at the reviews for yourself. So many people have had the same issue with the company! I hope this helps. And NO MADAME BRIDAL I WILL NOT CHANGE MY REVIEWS AND YOU CAN KEEP YOUR JUMPSUIT read more

Madame Bridal - Bridal Near Me - Boynton Beach, Florida

It's crap. They advertise THIS and send THIS. Over $700 won't refund. Would you want this ugly dress? Nope read more

Madame Bridal - Bridal Near Me - Boynton Beach, Florida

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My mother needed a mother of the bride dress for my wedding. We had a specific dress in mind and went to several bridal stores in our area. None of the stores had the dress, and the ones that could get it told us it takes much longer than my wedding date. My mother, who is a young mom, was looking for a more fitted dress and every store we visited had dresses that were much too conservative for her taste. My wedding day was getting closer and we were getting desperate. I finally went online and did a quick search. Madame Bridal came up as a retailer who carried the dress my mother was looking for. We immediately called the store and were greeted with a gentleman by the name of Simon who was very knowledgeable and assured us that he had my mother's dress in his wearhouse and could deliver it in 10 days. He also said that he is the owner of Madame Bridal. We ordered the navy blue Ivonne D dress right over the phone and received it in perfect condition in 3 days. It was a pleasurable experience and took a load of stress off our backs. I recommend Madame Bridal to any mother of the bride or groom and will come back to this store for my brother's wedding next year. read more

I recently bought a Soulmates gown from Madame Bridal. It's a lovely gown, but just a bit on the snug side. I e mailed them twice and asked if I could exchange it for a larger size. When I didn't hear back from them I called their office. The gentlemen that I spoke to said they could not exchange it, as it was on sale, which it wasn't according to Madame Bridals website. The gentlemen said the only he could do was sell me another gown in a larger size for 10% off. He said it had shipped directly from Soulmates so there was nothing he could do, even though I had paid Madame Bridal directly for the gown. I called Soulmates and they said the did not have it in a larger size, even though their website said they did. So now I have a dress that doesn't fit and I'm out $370 dollars with nothing to wear to my daughters wedding. As an additional note Madame Bridal has accused me of lying about contacting Soulmates in their rebuttal to my review . I was in contact with Soulmates immediately following my phone call MB. The telephone number is listed on the shipping box as well as on Soulmates website. My advice - don't buy either of these companies. I'm sorry I did read more

This store has false advertisement. If you go to a designer website, it shows you the stores that carry their designs. Next you go to the store and in this case it took me to Madame Bridal's website. I did filters for what's in the store and did a specific color; the style we like and the size and it showed they have over 400 in the store; next we tried another size and it showed about 419 in the store. So we drive all the way to this store in what looks to be a going out of business mall. So we walk into what we expect to be a bridal store but find a little old male working in more of a storage facility. He explains the store doesn't actually carry any of the ones we wanted but instead they order the dress for you. Wow this sounded positive so maybe we could tell him what to order and we come back to try those on to find the perfect dress - nope not exactly. He orders the dress and you pay for it and it comes to your house. There is no way to try on various dresses to find what you like. You literally can't try any of the dresses on that you want until you first buy it and it just comes to your house like ordering online haha. This place is a complete waste of time and money. And for the record, you really need a female taking measurements of "under 18 year olds" who are shopping for school events. No mother is going to let some old man measure their daughter - not one female was working in this store. Very very creepy. The guy actually got a little mad at us and said find one store that carries more inventory but they all do - all evening gown and bridal stores carry more than they did. In fact their website says they carry over 400 dresses just in the style we liked but once we asked, he only had 1 dress. Don't waste your time going. read more

First communion dress, prom dresses, wedding dresses, etc. At some point everyone that strolls the Boynton Mall will come here for some reason. It shocked me to learn that when my brother was getting married my mother had the whole family looking every including online and hadn't stopped into this place. We're greeted and shown selections. We were told that we'd be limited to trying on three dresses for the visit. Unfortunately most of the gowns that my mom liked weren't in her size to try on. She really didn't want to risk ordering a dress that might look the same when it arrive or it arriving late. But our luck she finds a dress that she fell in love with in a Broward location selling for $300 LESS, and it's in her size, and they would do minor alterations at no extra cost! She put on the dress, twirled around a few times, put on some heels, did a whole photo shoot in the store (my mother is EXTRA). Their customer service was phenomenal! She came back for the dress and it was absolutely perfect. So many compliments on the dress and it looked just as good in the many pictures that were taken. You make my mom smile and you make me a fan. read more

If I could give one star I would. Ordered dress for my wedding in April on January 2nd. Called the store and after several calls someone picked up to tell me my dress would be shipped out by the end of February. February came and again I called numerous times for a follow up and left messages. Called back a couple days later and Margie called and let me know she would be in contact with me and the dress is delayed until the end of March. I made it aware I needed the dress at that time at the latest since I would be leave for my wedding in April. Middle of March came and no updates from Margie or anyone. Called numerous times until someone picked up in which they told me my dress would be coming the first week of April which would be way too late. Now the owner was scowering other locations to get the dress in a different size and a 50% price reduction but it was too late. Don't understand why the last minute compromises started when I had been on top of trying to stay in communication with them. Terrible customer service and to top it off they claim they refunded me but it has been 3 weeks and no refund has been posted on my credit card. STAY AWAY FROM THIS COMPANY!!!! read more

The store and their managers were fantastic! I called them from outside another boutique that didn't have my daughters size - they ordered it, charged me fairly for alteration and were simply so accommodating and helpful. read more

Went to one of their private showings. We called to make sure they fit our range but then showed dresses above and beyond. They are slow to share prices; I had to ask 3x's before numbers were shared. When the "final" price was given and charged there was communication on how tax was not included on the screen in front of me. So you leave thinking you are being charged 1 price but really they deceive you and add tax later so you are long gone before you know it. Will definitely not recommend. I will say they were nice and helpful when trying the dresses on. read more

First time here, Al was So kind and made sure I was so happy with my purchase, I couldn't find anything I liked until his suggestion! He even got my dress to me in a timely manor at a reasonable price! Great store! read more

Madame Bridal - Bridal Near Me - Boynton Beach, Florida

This company is great, I ordered a dress that would arrive too late for my daughters wedding and Brad jumped right on it and found me a similar dress that would work and arrive in 10 days! whew.. Thanks Brad for outstanding customer service read more

All of the other reviews mention customer service. Maybe that's true if you're in front of them and they can't hide behind email or Facebook Messenger. I ordered my daughter's prom dress according to their sizing chart online. When it arrived, it was too big. I contacted them about a return and they refuse to take it back or return my money. They even sent me a link to their vaguely-worded returns page. I'd skip these guys and find another place to buy your dress. read more

Madame Bridal - Bridal Near Me - Boynton Beach, Florida

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I cannot say enough great things about this place! I went in 5 days before I was to attend a destination wedding looking for a guest dress. I found the perfect dress but it needed major alterations i.e the skirt needed taken out, it had long sleeves that I wanted removed, and I wanted the straps in the back changed. Even with such short notice my dress came back beautifully done! And a day early! They really understand their costumers here and make shopping for a dress a really nice experience. I will come back any time I need a dress for a special event!! read more

Madame Bridal - Bridal Near Me - Boynton Beach, Florida

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My daughter found "the dress" in a catalogue in a dress shop in CA. When I checked online, the dress is no where in the US with the exception of Madame Bridal in FL! When I spoke to my friend in Fort Lauderdale, she offered to go check it out for me and see it in person. Although they did not actually have the dress in stock, her experience was so good that my friend insisted I submit an excellent yelp review. The people at Madame Bridal were so kind and helpful, offered to assist in every way with information about the dress and how to get the best price and the most for our money! They took so much time with her and she was super impressed with the Great customer service!! read more

Thank you Albert we love our shoes The best place for over 30years to buy a dress. So friendly so kind read more

This is the worst customer service I've ever experienced. A 3-day return policy is absurd, and they won't take phone calls. They only reply to emails with automated responses - if they reply at all. They are crooks and should be closed down. I've read nearly a hundred negative reviews about this company (a little too late for me, unfortunately) and now I own a $1000 dress that I cannot wear - the same story over and over. They are stealing money from innocent consumers that have become accustomed to online purchases and fair return policies. My next call is to the Better Business Bureau. read more

This boutique is AMAZING! The best kept secret of boynton. It's like a hidden gem. It's located inside the mall and believe me when I tell you the dresses are to die for!!! Amazing designer collections with everything from modern and simple to delicate and sexy. I recommend them highly and to everyone. The owner is so sweet and helpful and staff is beyond helpfuland friendly. He wants to make sure you're happy. He'll help you until you are in love with a dress not just pushing you to say yes like other bridal shops. Please check them out before any other big name businesses, trust me you won't regret it. Better quality at a better price. read more

Madame Bridal - Just one of my many favorite dresses he has to offer - Bridal Near Me - Boynton Beach, Florida

do not order from this company! they have my $600 dress that was returned and will not return my money! i am having to file a small claims suit against them - they are thieves!!! i have no dress and they have $600 and will not return my money, even though i have a returned approval from them. noone answers their phones and their voicemail is full always - do not and i mean do not ever buy from this fake company!! read more

I went here today with my best friend to look for her wedding dress, she found the PERFECT one!! They have a beautiful selection and great pricing!! Tonya and Albert were so amazing and accommodating! We were there for hours and had such a great time and she got her dream dress! They've been in business for 25 years and their experience absolutely shined when discussing alterations! I HIGHLY RECOMMEND Madame Bridal for any brides to be!! I'm an event Coordinator/wedding planner and have already spread the word!! Thank you for a wonderful and memorable day for my bestie and me! read more

Madame Bridal - Bridal Near Me - Boynton Beach, Florida