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Madame Bridal

3.5 (224 reviews)
Closed 12:00 pm - 6:00 PM

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Adam Albert was absolutely awesome! My daughter and I have searched literally EVERYWHERE for a senior prom dress and we had no luck. Not only did he have what we were looking for, but they had TONS more. Will definitely be returning. Look here before anywhere else, I promise you won't be disappointed.

Chantal M.

I had the best experience at Madame Bridal thanks to Albert! He went above and beyond to help me find the perfect dress and made the whole process so smooth and easy. I wasn't even looking for this style originally, but as soon as I tried on the second dress he picked, I couldn't help but say "yes to the dress"! Other than some minor personal adjustments for my height, the dress fit very well and I'm very pleased. He gave me a very fair price and there were many dresses to choose from. Thank you again so much, Albert, for your incredible help and kindness. Highly recommend -- he knows what he is doing! You will not be disappointed!

Amara dress 88826 from madame bridal
Crystal D.

They are AMAZING! Great customer service! I ordered my dress online and within minutes I got a call from one of the owners informing me the dress I prefer was out of stock in my size however, they had 1 size down available! The owner went through my measurements with me to ensure it would fit before replacing it with the smaller size! It arrived in the 7 day shipping window and it fit like a glove! It actually fit so perfect that people kept asking if it was custom made I've been telling everyone about them! Thank you madame bridal for making me fee 22 on my 42nd bday

Taylor H.

PAY NO ATTENTION TO THOSE AWFUL & NEGATIVE COMMENTS MADE ABOUT THIS STORE!!! Icame into this store at the mall and I was blown away with the knowledge and kindness of this staff! I was helped immediately and their wasn't a single question that was not known from colors, styles and sizes. This is truly a gem inside this mall. I highly highly recommend if you are getting married to come into this store. As a bride to be this is exactly what I was looking for. Knowledge, easy, prompt and exquisite styling and personalities! I can't say more amazing things about this location & it will definitely make your wedding planning so much more peaceful!!

I recently purchased a size 6 Mac Duggal sequined jumpsuit from Madam Bridal using the Mac Duggal size guide. The day I received it I contacted Madame Bridal to arrange for a size exchange to an 8. Madame Bridal was difficult to reach and when they finally did email me back, their reply was disrespectful and arrogant: They refused to exchange or refund the Mac Duggal jumpsuit and this was their response: "We always encourage our customers to order their actual size rather than a size or 2 smaller in the hopes that by the time they wear the garment they will fit in it. We will take up your case with the designer Mac Duggal." So, I posted a one-star review for Madame Bridal on Trust Pilot, Facebook, Yelp, Google Reviews, Trip Advisor, the Better Business Bureau, and Site Jabber. I received a text on my cell phone and this email from Madame Bridal: "Hi Jill, my name is Simon. I am the owner of Madame Bridal. I do want to start by saying that our response to your concerns was wholly inappropriate. Therefore this is what I am proposing. Please return the jumpsuit back to our store. I already refunded your account. I further would like to do the following. I would like to send you the size that you are looking for at no cost to you. I owe you another explanation... We just follow Mac Duggals policy. In other words we pay for these dresses just like to pay us. And Mac duggal has no refund policy for individual stores. In some intetances you can order directly from Mac duggal. In those types of situations Mac Duggal offers a full refund. What happens now is we will take your jumpt suit back and put it in our inventory in hopes of selling it one day. For all this we ask that if this offer is acceptable to you, please change your comments and your one star review on both sites. To sum everything up. Your account is fully refunded You can return the jumpsuit to the address above Tell me what size you will be needing as our gift Change your review to a better one I am copying the person in charge of our social media so he would make sure everything I promissed is done for you. Best Regards," So, in summary, Madame Bridal gave me terrible customer service and accused me of being delusional about my dress size. Then Madame Bridal saw my reviews: They refunded me and then offered to bribe me with another jumpsuit for free IF I WOULD CHANGE MY NEGATIVE REVIEWS. They asked me to lie to you so they could continue to provide shoddy service to the public. Look at the reviews for yourself. So many people have had the same issue with the company! I hope this helps. And NO MADAME BRIDAL I WILL NOT CHANGE MY REVIEWS AND YOU CAN KEEP YOUR JUMPSUIT

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18 days ago

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5 days ago

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4 months ago

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3 months ago

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3 months ago

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1 month ago

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1 year ago

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6 months ago

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1 year ago

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4 months ago

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1 year ago

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1 year ago

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9 months ago

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9 months ago

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1 year ago

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1 year ago

The dresses were very beautiful in this store. The staff was really nice and very helpful with suggestion.

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2 years ago

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2 years ago

Refunded me on a final sale item that I quickly realized I didn't want. Very nice to deal with.

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Madame B.

Hi Mary, we appreciate your review.

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2 years ago

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6 years ago

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4 years ago

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3 years ago

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The dress that you are showing is the exact dress that you ordered.

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3 years ago

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3 years ago

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1 year ago

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9 years ago

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2 years ago

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3 years ago

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2 years ago

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6 years ago

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3 years ago

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8 years ago

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6 years ago

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6 years ago

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6 years ago

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3 years ago

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7 years ago

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5 years ago

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7 years ago

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Ask the Community - Madame Bridal

Review Highlights - Madame Bridal

Albert gave her a full store credit after hearing that some girls at her school bullied her about the dress.

Mentioned in 30 reviews

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Madame Bridal - bridal - Updated May 2026

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