As father of the bride, I was "responsible" for three tuxedos (mine, grooms, best man's). I was also governed by my wife's and daughter's taste in colors and styles. But that was okay, because they have a wide spectrum of colors of vests (and accessories), and a couple of choices of jacket and trouser colors and trims. Indeed, the ladies had trouble deciding which shade of green (the groom's Irish) to pick (must have been about a dozen of them - indeed, a dozen shades, it seems, of all the colors - maybe even a few "unusual" ones that you wouldn't be caught dead in).
Anyway, Carol was a wealth of information and suggestions - that's one really knowledgeable lady! Ted did the measuring, but Carol was there looking over his shoulder (so to speak), and suggesting adjustments ("That doesn't look right, let him try a larger size"; "Not bad, but let's see how he looks in a slightly darker shade"). We really appreciated her suggestions, and even though some things were not "traditional" she had no problem with my wife's and daughter's decisions.
My daughter even went back AFTER we placed the order, and changed some of the colors. No big deal for Carolyn. Changes made with a smile.
I would note that in most shades they have bow ties and pre-tied ties (unfortunately, no tie-it-yourself ties, which I prefer). I wanted a bow tie, but it wasn't available in the shade the ladies picked. Oh well - nothing to lose sleep over.
Several other customers we present while we were, and she handled them all with courtesy and efficiency. I was impressed with her ability to relate to her customers. Indeed the negative reviews I have read seem totally inconsistent with our experience.
If I had to find something to complain about, it would be that the white patent leather shoes I wore were a little uncomfortable (something not uncommon with such shoes). My wife put some padding inside the heel, and that made the shoes work better. But for the three hours I had to wear them, it was only a minor distraction.
I'm realistic, and I know better than to be unrealistic in expectations. For example, they have business hours, and it's unreasonable to expect a business to open up outside those hours, even if it's an inconvenience for the customer. Yet Carol stayed a little bit late when we picked up our tuxes, just to be sure we were happy, and she seemed like a gracious hostess the whole time.
They expect everything to be returned the first business day after the wedding. That's fair. They have to recycle everything for new customers, and we really had no need for them after the wedding.
I gave them top rating in all categories, but I'd add a 6th star for service, primarily because Carol was so gracious and helpful.
So, thank you, Carol, and in case you might not recognize who I am, my daughter was the bride with the green hair (funny, because there's no Irish in our lineage). read more