Diane, the "My Stylist" (Personal Shopper) at Macy's is incredibly helpful and has the latest "fashion forward" knowledge and expertise! I just learned that not all Macy's stores offer this service -- it's free !!!!!!!! I have always dreaded clothes shopping. Trying to find the right sizes and giving up after trying on five or six or pair of pants, etc. I have shopped with Diane twice. I am to continue. It's so easy. I call to make an appointment and tell her what types of things I am looking for. When I arrive at my appointment, Diane has certain items already "pulled" and ready for me in a huge, private dressing room. I can even. Send her the Macy's web ID of items I would like to try. If those items are at the Lehigh Valley store she will set them aside. She also applies all my coupons in the best ways possible - even if it requires separate transactions. She does not pressure me to purchase. She gives her honest opinion. No tipping - no fee!!!! She can also go and help select shoes and jewelry to match outfits. I also use Plenti points and have done extremely well with that program as well. Why not try a personal shopper if it is free? If you are like me and get frustrated trying on clothes, this will change how you feel about clothes shopping. Also, Diane is extremely sensitive to women who may be self conscious about their figures. I would like to add my experience with four outstanding Macy's employees on Jan. 28, 2020. Destinng works on the upper level, in thee Macy's Backstage area. I wanted to make a small purchase. I had a pair of boots and several items to return. She happily took caree of all of them. Macy's is fortunate to have her she is upbeat, kind and efficient. Leah was incredibly helpful in the CPA at area on thr second level. She gave her honest feedback when asked AAMI was very pleasant. I bought a cool new pair of patent-leather heels from MIlton in shoes. Not onllu is he a great salesperson, he is a good conversationalist. Lastly, Sheilaa helped me in the handbag/jewelry area. I was trying to figure out whether or not a pair of earrings matched a necklace well enough. She put the necklace on and held up the earrings. Talk about amazing customer service! read more

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Crappy store with nothing but empty boxes in the houseware department because of all the stuff is stolen. Poor selection throughout as it serves a very low end demographic that is the Lehigh Valley. Oh good luck trying to find a register open. You'll have to walk through the entire store to find that one upstairs and maybe two downstairs lol read more

Employees are super helpful! Great selection of retail items, from shoes to bags to jewelry.

The retail store and online store are convenient and always elegant. I get fashion alerts from the app which are really useful. I highly recommend Macy's! read more

The last couple times I've been here, there is not much of a selection. When you find clothes that you are like "Yes this will look good on me" they don't have it in your size. If you bring that to an associate, the day you can go online and order it. If you regularly don't have the selection or sizes (only maybe 2 or 3 of the product on the sales floor) and tell people to go to your website, you should really consider closing the doors. Some people still prefer to try on clothes before paying for them. read more

1) it is good for a few things, the fitting rooms are dirty and clothes everywhere, no sale help to be found its a mess. Some staff is extremely helpful, the store needs a total renovation, most of the merchandise is not exactly the best especially the designer section...the entrances are so dated doors are broken and dirty...i loved this store back in the day but it took a turn for the worst...Please put Macy's back together again and hire people who really care or you can leave it a second hand store...nothing else to add... read more

I was at Macy's, trying to buy perfume for my daughter five people behind the counter, one person helping a customer, and no one could help, they were sitting there, talking and laughing amongst each other instead of giving customer service when I asked, the lady told me that there are some people only supposed to be a cashier and she didn't know about the others. However, I get its the busy season however, customer service is how you win your business and the customers is what keeps you in business without it you have nothing no wonder everyone is going online to shop as it's easier when you don't have to deal with associates who don't want to do their job or help customers. Last time I checked Macy's was not a union base or at least the one here in Whitehall Pennsylvania there's no reason why if you have people waiting for help and you have five people sitting around someone couldn't have helped, I am utterly disgusted at the customer service I received at this location read more

I love Macys for online shopping. There aren't many people working in the store itself. Their shipping and return policies are very good.

The mens department is very understaffed. The cashier for mens section is also who gets you your shoes to try on between checkouts. I'm here now waiting for 25 minutes to get 2 pairs of shoes, they finally got someone who knows how to find them in the back, they're looking for them now (not holding my breath...). All the while there is an annoying alarm going off in the fitting room that nobody seems to care about... weeeee-wahhhhh, weeee-wahhhh... it's actually pretty comical. read more

Great prices and selection for men's suits! Kind and accommodating service as well, even if they are certainly understaffed. There are really only people available to check you out, not to help you find what you are looking for, which makes it feel more like a Kohl's than an upper-middle level department store. Macy's is usually a reliable go-to when I'm shopping for something particular and this location is no exception. read more

I like shopping at Macy's, but only for certain things. I find shopping for women's clothing in general to be overwhelming at Macy's. Too many sections. I understand why they separate things by brand, but when I want to buy a skirt, I hate digging through an entire floor to find what I want. I'm not so designer or brand specific that I go looking something that way. I go here to look for shoes, housewares & men's clothing. They almost always have a good selection of clearance ties & dress shirts for my husband. I've also had good luck buying coats here. Service is hit or miss. Back in Columbus, I loved shopping at Macy's. We always had great luck finding people to help us. This Macy's is just "eh" in that category. read more

I have tried calling the store 3 times. The phone rings, then clicks after connecting with no message & no instructions. Very frustrating. How can you check on merchandise availability ? read more

Purchased a 800 dollar movado watch a week ago. Completely broken and falling apart. Cathy the manager would not return it because I wore it one time. Make sure you dont purchase your watches here they are rude and dont accommodate you as a customer. Horrible customer experience dont shop here buyers beware. read more

Changing rooms are very dirty and unclean. I would have bought something but after this experience it is doubtful I would return again anytime soon. This used to be a good Macy's too. read more

Macy's - Department Stores Near Me - Whitehall, Pennsylvania

I went to this Macy's today to look for a pair of boots (the zipper on mine had just broken). If you have thinner calves - actually, I think my calves are pretty average sized - don't even think about shopping here. I tried on at least ten different pairs of boots here from different brands, and only one of them actually fit my calves, and even then only in a half-size smaller than my usual. I was prepared to buy those boots, but they couldn't locate one of the boots! While I thought the service was very good and they did try, especially given that it was Christmas Eve, I don't understand how they could just lose half a pair of boots. read more

Maria from fine jewelry is the sweetest! I came in with no receipt and a beautiful piece of jewelry and she helped me return it and made the process so easy! She is the best. I appreciate her patience with me. Shoutout Maria! You rock! read more

Specifically the men's suits section. I forget her name, but the Indian lady on staff measured me 100% accurately by eyesight. It was astonishing. She knows her brands, sizes and styles. Could make any person or wedding party look stunning read more

Shopping here is an unpleasant experience. They are chronically understaffed. Merchandise is often in chaotic disarray While most clerks are doing their best, it is clear that The management views customer service as secondary to keeping costs down. Just spent 20 minutes in men's shoes waiting for assistance which never came. This was on a Saturday afternoon when I would expect them to be fully staffed. When we mentioned this while paying for a shirt at a nearby department, we were told it was up to us to have asked at that department. Please, Macy's! Consider the customer's experience! We're off to DSW, where at least we won't have to wait until it's convenient for the clerk, and we'll get better prices, too. read more

I went to Macy's today to get started on my wedding registry. Allison Battillo was my gift advisor and she was outstanding. She was happy, fun, friendly and definitely went above and beyond. She led us through the store, gave me insight, was SUPER knowledgeable about EVERYTHING and was an absolute delight. I was a little unsure about registering at Macy's because of the prices but after meeting Allison and knowing she's my girl, I am so thrilled I decided to do my registry here. I would give Allison 10 stars if I could. Thank you Allison and thank you Macy's! read more

The Macy Woman dept here is huge - the salesclerk said it was the 4th largest in the county. They have junior plus sizes, lots of casual, some Ralph Lauren, and a fancy dress area. I was surprised. The sales racks are great also. Happy Shopping. read more

Macy's of Lehigh Valley has really gone down hill. Was just there today and last week. The sales associates need better customer service training and the merchandise is disheveled and all over the place. I don't like shopping there anymore nor would I recommend it. Poor customer service and sloppy sales floors. read more

James in the Men's Suit Department at Macy's in Whitehall, PA is phenomenal. I've been to him several times. He embodies and surpasses all standards for customer service. He takes his time with you, doesn't make you feel as if he has something more important to do. He won't hesitate to roam all over the store in order to help you match a tie to a pair of socks! He understands color and style and projects a very kind, warm persona. He should be referred to as "The Suit Guy" for Lehigh Valley. read more

I shop here for my boyfriend because there is no other place to shop for men in Lehigh Valley. This particular Macy's is very disorganized and I always think its layout if backwards. The way the brands are grouped a presented does not make sense and its always a mess. Full price items on Clearance racks, sale items on the floor, and when I am ready to check out- it's so hard to find someone at a register to cash me out. Maybe they have staffing issues, but from my outlook- there is usually no one to help. read more

The customer service here is horrible, but I can always find an amazing deal on one their sale racks. I like the selection of brands at this particular Macy's, just wish there was more help. read more

Ordered online to pick up in store I got the email that the order is ready for pick up. I get to the store and the employees couldn't find the order. They took my number and said they would call me when they find the order, but they never did. I called the next day after being on hold for 45mins my call got disconnected because it rang back due to being on hold for so long and no answer. I called the customer service line who did not want to help me because it was showing delivered on their end. Worst customer service I've ever received. read more

Sue in the bedding department was amazing. Took great care of my elderly mother needing new sheets and towels, even brought our purchases to us. Absolutely wonderful! read more

Wanted to share a wonderful experience with a beauty advisor from Chanel, her name is Dee and she did a beautiful makeover for my dear friend Diane, Dee was professional, knowledgeable and most of all sweet and pleasant. Dee made us feel welcomed and answered a ton of beauty questions, gave us advise not only on products but everyday beauty routines. So if you are looking for a new look, to improve the one you feel most comfortable with, we highly recommend you stop by Chanel at the Lehigh valley mall and ask for Dee. read more

My family and I had come to Allentown for my daughter's graduation. US Air managed to lose my husband's carry on which they insister he check. He arrived for a of celebrating with none of his clothes. We went to Macy's on a very busy Saturday afternoon with no time to spare. We were able to find everything we needed and Barbara, the sales person in the men's department could not have been more helpful She found coupons, discounts etc to help ease the pain. She was amazing and the store itself had everything we needed to save the day! read more

The store is clean, and has a nice selection of clothing, however, their prices are so inflated, it's almost comical. Then they place a "sale" of 40% off regular priced items. Then I looked at some items in the "clearance" rank 60% off. I have got to say, their clearance is no bargain. But tops priced at $80.00, and more, it wasn't even a fancy top! I priced a robe on their clearance, the price, $51.00 again, a plain simple blue robe, no fancy anything. I really hope they come to their senses, and stop inflating their prices to insane amounts, before they lose even more customers. JC Penney is just at the other end of the Mall, and I like their clothes as well. read more

In preparation for a very important interview, I arrived at Macy's to purchase a traditional business suit. Barb, who works in the women's suits department, made my experience smooth and succinct. She was friendly, humble, and efficient. She talked me through the various brands and styles, compiled possible suit combinations to try on, and continuously checked back with me during the fitting process. She made me aware of the staff tailor in the case alterations were needed, and even offered for me to come back to her fitting rooms after I had subsequently purchased my shoes in the adjacent shoe department. Barb also was well-dressed and just an all-around classy lady. Hats off to her, and many thanks for a wonderful experience! read more

I recently had the most fantastic customer service and attention from Gayle and Cindy at the Bobbi Brown counter in Macy's at the Lehigh Valley Mall. I walked in looking for a new color of foundation and over an hour later walked out with 5 items. Gayle was so tremendous and accommodating and went above and beyond to make me feel beautiful and comfortable! She did not pressure me into anything and provided so much encouraging and positive advice! What a confidence booster :) She even stayed half an hour after her shift was up to make sure I was taken care of. Gayle - you are amazing!!! Thank you for everything! read more