Beautiful new store but the staff is very rude. i purchased a pair of shoes for my husband. The lady was not friendly and did not check the size. When I got home a half hour away I had one 10 size one 11 size and two left feet. When I went to take them back at another mall that was closer, they told me they don't carry that shoe and could not take it back. They looked at me like it was my fault. I learned to double check myself when I shop at these Macy stores. It was a very disappointing experience. Also, they will not honor a coupon unless you have it printed out and hand it to them. The Macy's in Michigan always honor coupons even if i leave it at home. read more

Guy working was so helpful. Stevenson? Steven... I cant remember his name but he's tall, wears glasses, is black and super friendly. He has to sanitize every pair and he didn't make me feel bad about trying on so many and he gave a great recommendation that I ended up buying... been loving them. Great salesman! Great service! Will go back for more sunglasses!!!! read more

Your average Macy's even though at a new large mall. Was a little messy in the clearance section of both women & men departments. Service was slow at the cosmetic counter, but sales associate was very sweet and thankful for my patience. My expectation was higher at a newer, more upscale mall. read more

Macy's - Gift w/Clinique purchase! - Men's Clothing Near Me - Sarasota, Florida

I don't even know where to begin, I remember the days when I worked for Macy's when I was younger and we were there for every customer that walked in the door. I've been with my mother to Macy's in the UTC mall countless times and every single time we go we never get any help, we can never find anyone if we do their standing around talking with other employees, my mom doesn't have a lot of money but she spends a lot of money, she has that silver credit card or whatever it is one of the big credit cards Macy's offers and when she wants to shop she shops big time the last time we went we were going to a family wedding it was a week ago she spent over 1,500 in the store that day on Dresses, shoes, purses etc. and do you know who did the sale work ME, there were four ladies in the dressing room going to different events it was in the very dressy dress section I help them, went out and found them the dresses because there was no one available, and who got that sale? a sales person that was standing at the register‍ happy I could make her commission for her. We went to Dillards after that because I needed a pair of shoes I couldn't find a pair in Macy's. The minute we walked into Dillards we went to the women's shoe department there was someone there to greet us she took beautiful care of us we walked around the store for various different small items that we had forgotten in Macy's, everyone was wonderful! I cannot believe the difference in Macy's and Dillards, I don't know what's happened to that Store, I'm embarrassed to say that I ever work there. We went back yesterday because we needed to get my daughter and son clothing as well mom spent about $700 getting pants and shirts and a dress for my daughter and shoes, I Finally found someone after searching, was a very nice young man named Michael and he helped us with my son. We thanked him. then we went up to the dress department once again there was no one around, where in the nice cocktail dress area, I went around, my daughter went around, we went and picked out the clothing ourselves my daughter finally found the dress she wanted and there was a lady standing at the register again she didn't do anything she never even came over and helped us, went down to the shoe department and I think at that time my mom and had enough and my mom is a very quiet person she just lost her husband Two weeks ago it's very hard to have to go to this family wedding just going through a death, I think she has just about had enough when we walked into the shoe department and they were two sales girls over there chitchatting just looking at us and not approaching us and where they are trying to get shoes and I got my daughter sitting down and I'm trying the shoes on her ( she's pregnant) I'm on the floor doing it myself my mom actually yelled across the room to them to get somebody over, I went over later on and did apologize to the lady that was in the department with the two girls and I explained to her what was going on with my mom but I did say that no one approached us we have been looking at shoes for quite a while and trying on shoes for quite a while. Had to add that in there too. I think we're gonna be Dillards customers from now on, I told my mom to cut up her Macy's Credit Card finish paying it off and we're going to Dillard's from now on and she agreed with me it's too bad Macys has lost our business, They used to be a store I was proud of, I gave two stars because of the young man that helped us. read more

It's your average Macy's. However it is much nicer than the regular one we shop at at Tyrone mall In st Pete. We hit this one whenever we manage to be in the Sarasota area. We don't normally buy anything unless we find something on sale. However if you can hit their sales you can def score some great deals. Just have to be willing to look for the bargains! read more

Macy's - Men's Clothing Near Me - Sarasota, Florida

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I stopped in here for a couple of very plush terrycloth bathrobes to use when getting out of our hot tub. I came in early Sunday morning without any makeup as this was an unexpected stop. The staff in ladies lingerie gave me the once over and essentially scoffed at me like I didn't belong. I've worked in luxury goods for 17 years and you should never judge a book by its cover. read more

This review is for their women's shoe department. I have shopped here before and had a fair experience, however, today was subpar. It was extremely difficult to get any assistance. When I did approach a sales rep, she seemed completely disinterested in helping me and stated that 'she was busy with other tasks' but did ultimately take my request. We were not checked in with and I again had to find a sales rep to help with getting a different size. Each interaction was met with an air of unfriendliness. The prices here are fair, but with such poor service, I'm not sure it's still worth the trip when shoe shopping. read more

I have been a customer of MACYS for over 15 years and I love the store, especially the new and modern one in UTC mall, Sarasota. The sales clerks from clothing department as well as cosmetic department and furniture department have always been very nice and friendly. Onnce in a while I ran into an inattentive or an inexperienced clerk but that happens in any department store. I just said "OK, thank you, I will think about it OR I will get it another time" then walked away. I called customer service a few times about my credit card, or my "Thanks for Sharing" award etc. and they always been polite and helpful. read more

Their starbucks is the worst!!! They always charge extra for things that aren't normally charged at other Starbucks out there. My grande (medium) drink somehow ended up being $7. I never get charge for extra matcha powder but they charged me 0.90 cent for that. I guess it's because it's under Macy's so they upcharge the price read more

I will never shop at Macy"s again, especially the UTC location. In July 2018, I tried to return my perfume but didn't have the lid to the perfume but had the receipt and the box. Saleswoman wouldn't return it without the lid because she said she needs to "resell it". I told her it's illegal to resell this. How do you know it wasn't contaminated. She said they even resell makeup and lipstick as long as it's returned in the original container with the receipt. THAT"S ILLEGAL!! You don't know where it's been, if it was contaminated or if it was used? You never resell perfume or makeup. read more

I love Macy's but I was very disappointed when I bought items at Black Friday that were signed to include rebates. I talked to the rebate center to get info to send in. I sent in the rebates and got an email saying it wasn't a rebate item and no way to contest it. Very disappointed. read more

I purchased a sweater on line. I picked it up at the Macy's at University Parkway, Sarasota, fl. I went home, tried it on, way to large. So, I took it back to the store. After a wait time finally a bleached blonde dude started the return procedure. But he did not refund my money, instead he charged my card again. When I realize this I called the store to go through a run around and told to leave a message. So, I called their 1-800-289-6229 to be told they could not do anything I needed to call the store. Very disappointed with the quality of customer service I am receiving from Macy's, I will be contacting the bank and have the charges reversed as Macy's should have done in the first play. I have shopped in Macy's for over 40 years, but with the resent down slide of the company think I will be going to Dillards. If you are returning an item check you receipt to make sure it wasn't charged again. read more

Shopped here with my 7-year-old. It's a small but manageable Macy's. Like all stores these days, it's woefully understaffed- sometimes finding a clerk feels like a Where's Waldo search so maybe they should wear red and white striped outfits and black pointy hats. Once you find them though, they are friendly and helpful so it's worth the search. Plus, the usual great Macy's deals. read more

It is a beautiful store. But so frustrating to find someone to help you and pay for your items. There is simply not enough sales associates and when you do find someone it was my experience they are not helpful, they seemed over work and crabby. ''Tis the season to be thankful and spread kindness. Mr Macy there is no Miracle happening at this beautiful new store! read more

Had to check out the new store at the new mall. Needed some clothes for work, and I have had luck finding what I need in the past at Macys. The other Macys in the area were more self-help, where you take your purchase to a central checkout station in a walkway. This new Macys is so much better in terms of the store! I started to collect my items, and a sales associate, April, greeted me and started a fitting room. She kept adding my items, I like to go in only once to the fitting room, and set up everything in a beautiful new fitting room with great lighting. April was attentive, switched out sizes for me, and was super helpful. To be honest, I have never had service like this before in Macys here. I ended up buying 5 items and April was so kind and helpful at checkout! read more

Brand new Macy's it's really modern and nice and clean the customer service is great and staff is really friendly

In the Macy's cosmetics section there are two employees that went absolutely above and beyond to make sure I was helped and got exactly what I needed! They listened to my needs and even helped me try on different colors of what I was looking for, and were EXTREMELY knowledgeable in the products they were selling! They were approachable and kind! Very rare people! Alex, who works in the urban decay section when I was there and Taylor who works in the bluemercury section! I would highly recommend you go see them for any of your cosmetics needs! They will take their time with you and make sure you are 110% happy before you leave, with the holidays coming up these are the two people you need to go see for all your personal and gift cosmetics! ALEX AMD TAYLOR thank you for your time and listening ears! read more

Excellent customer service and it seems as if coupons are going to be easier to access at checkout so we don't have to carry around all of those paper ones!!! Yeah! read more

I honestly don't think I have ever seen such poor sales folks or customer service folks like the old ladies they have hired at the Lancome Perfume Counter at Macys. Went to purchase a bottle of perfume from Lancome...waited for at least 10 minutes while two ladies with snow white hair were attending to one single customer. When they finally came over, the lady with short hair hardly had any information about the products and nor was she willing to explain or talk about what she was holding. She was clearly unfriendly, did not seem to want to talk to us or sell anything. While another young lady from a different counter came over to help. She was possibly in her twenties and was very attentive and tried to help. I should not have purchased anything from the old lady but since we were in a hurry to get the kids calm down I made a purchase in haste. Horrible customer service. I have shopped at Macys all my life in many different states and at the Sarasota Square Mall but the UTC sales folks especially the older ones that I have dealt with clearly did not seem to know what they were doing. They need to educate their sales people about their products and train them better on customer service. Also their line of clothing could be improved. The styles are so out dated and shabby. I was expecting a lot more style and glamour when this mall opened up! read more

Very rude sales clerks who are under the misconception that they work for Neiman Marcus or somewhere else that's high quality. Each and every clerk I've come in contact with here, except for ONE, has not bothered to greet me. That's pretty bad. Is it because I'm middle aged? No, I look younger than I am, so that's not it. Am I not sporting some requisite, Lakewood Ranch hairdo? Possible. But at Macy's, clerks work on commission. But i dont think some of them realize it. When you are nice to me and good at your job, I can be almost counted in to spend more money. When you are standing behind a purse rack, gossiping with your coworker, I will jyst walk thru 4 other departments until I find a clerk who wants to work. Or, I'll set my Martha Stewart flatware set down on a display of Jockey for Her, and just leave the store. But today, I had to walk through 6 departments to find a clerk, and that clerk didn't know how to use the register. That was sad. For me. When I got home there was a box in my mailbox from Macy's with an item that I had ordered last week. When I opened the box, I found, much to my surprise, that the watch I ordered was damaged and had a piece missing from it. The piece was not in the box so the sales clerk that packed said watch obviously either didn't care to inspect it or did inspect it and didn't care whether they were sending out good merchandise or not. Too bad, yet another Macy's messed up sale, and more lost money for Macy's. Hey, I'm going to start a pool to see which stores Macy's is going to close next! Everybody in? read more

I will never come back to this Macy's again!! My first and last time here. I came in and went to the purse section, there were no workers around and I couldn't find any help, when I did they walked away. I decided I wanted to buy something and that took a while cuz she said she couldn't check me out and I bought an expensive mk purse and they didn't wrap it or anything and just threw it in the bag. I went to the mk store later in that same mall and they had better customer service and it was the exact same price and they had them all nice and wrapped up. But before I left Macy's I went to show department haha big mistake. There was one woman working and everyone was waiting to get diff sizes to try on and the poor woman was running around like crazy trying to help all the people. After waiting a long time and finally getting the right show size I checked out but a lot of people left and didn't even finish trying on shoes because they were sick of waiting. Get more staff and get better staff or train better. Ridiculous read more