We made a plan to go to Macy's for their Labor Day mattress sale and was really impressed with the selection. They had lots of brand-name mattresses to choose from, and I appreciated being able to take my time and try them all out before making the big decision. The holiday discounts were huge, making it a great time to shop for a mattress. They also offer delivery and will haul away your old mattress, which makes the whole process much easier. The salesperson on the floor was helpful and available to answer questions without being pushy. Overall, a great selection, excellent holiday deals, and helpful service. There was a three week wait for delivery, so we are excited to get the white glove delivery next week. Macy's is definitely worth checking out if you're in the market for a new mattress. read more

Nice Macy's. Mess to get there, but that's traffic - not Macy's fault. My sister had not been to Macy's since COVID, so we went. Great sales. Better selection than most Macy's. Purse selection was really great. read more

Had t been here in several months. Two great experiences: one wonderful associate helped me purchase something in the Ladies section ( I wish I remembered her name!), and Oksana in jewelry was also quick, personable, friendly and very helpful. Would be great if I could have them around for my next visit here! read more

Today I was shopping at the Macy's UTC Sarasota mall. I had purchased an Estee Lauder purchase with gift and I took the gift back to the saleslady because when I opened it, the bottle was not full. The saleslady told me that was normal procedure, that the Estee Lauder gift for purchase - gift was never full. I'm not sure I believe that, but probably won't buy another Estee Lauder purchase for gift again. read more

Macy's - Men's Clothing Near Me - Sarasota, Florida

I had such a wonderful shopping experience at Macy's! Three different sales associates approached me with warm smiles and genuinely asked if I was finding everything I needed. It's so refreshing to receive that kind of friendly, attentive service. A special thank you to Jihad, who went above and beyond. She noticed I was carrying a large pile of clothes and kindly offered to place them in a dressing room for me. When I needed a different size, she happily ran to get it without hesitation. This level of customer service was such a pleasant surprise and made my shopping trip enjoyable and stress-free. Thank you, Jihad and the entire Macy's team, for making me feel like a valued customer. I'll definitely be back! read more

My service provided by Milana . "Impeccable"... it was her professional approach in handling my needs in sincerity and comfort. My situation was rather unique I was seeking help in the lingerie departure. I love the Wacoal bras, Milana fitted me and I recommend others request her exclusively, if you need a bra fitting. It was her character of kindness and the respect of my privacy that touched my heart. She is amazing! read more

I came to Macys today to return some online purchases and a nice salesperson said she could help. After I went to the young men's area with my grandson to buy some shirts. An employee a lady in her 60ies, blonde shorter hair, scort wearing, not well kept for some reason must have decided I was going to shoplift started following me. My grandson was having an emotional meltdown so I said let's go to the corner for privacy because he was starting to tear and couldn't talk. She followed us over there. Another salesman came over asking if I needed help shopping I think she signaled him to watch us too. My grandson went upstairs to get a drink, I paid for his shirts and went upstairs too and she followed closely behind me. In fact I stopped at the top of the escalator and turned and stared at her. She looked embarrassed her cover was blown?? Walked about 10' away and was folding clothes watching me. I loved all the clothes I was seeing and really wanted to shop but left after finding my grandson because she was ridiculous! read more

Macys has been one of my favorite places to shop. I enjoy shopping online, recently I was looking for mens suits, decided going to the store was best because online shopping I wasn't finding anything that fit. Sarasota Fl, University mall, Sissy was working and helped me and my son find the perfect suits and accessories. Sissy is very knowledgeable in the suit department and her outgoing personality made us feel comfortable. read more

The place is a dump. Dirty, understaffed, rude salespeople, bad management & TACKY. Last Act is always a mess & the restrooms are disgusting. I was afraid of picking up a disease. Never again. read more

Our next family adventure take us to Macy's Store located inside of University Town Center in Sarasota with a category of 4.3 and more than 2,196 reviews this store with an two different floors and all departments ready to offer all the costumers needed. First Macy's I visited and they have an starbucks inside the store and they are an extraordinary excellent preparing your favorite coffee drink. If you come to the UTC you have to doing one in this Starbucks and Macy's to. read more

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Agree the associates are so rude here. They must pay them well for them to be so snotty and not care about a sale. Many are nice but the ones that work in the INC department are consistently rude. I won't let them ring me up anymore. Just walk over to the Last Call section and let them make the sale. read more

They sell me the credit card I didn't want it, Saissie was my merchant in that moment. That's unacceptable, my credit score was down because of nothing. I didn't want to get credit card but they sell it for me. I'm gonna sue the company and specially Macy's here. It was in November 22, 2024 time: 7:30-8:30 read more

Macy's - I didn't want it to get a credit card. You can see and hear what I said on cameras. - Men's Clothing Near Me - Sarasota, Florida

I have been shopping at Macy's for many years. Even have their credit card. Bought a purse and in two months it started to come apart. Took it to store and the person in the department store told me they wouldn't do anything about it. I would have to get money back from manufacturer. Don't complain brick and mortar stores for losing customers. I will buy my next purse from Amazon. read more

I went in this afternoon (Sunday April 2nd) to try and find some actual gold bracelets to wear to events I have coming up the next few weeks. The manager/supervisor in the jewelry section with the dark brown ponytail immediately came up to me and asked if she could help me only when I compared a bracelet to my wrist in the mirror. I guess she thought I was going to steal something? How dare I use the mirror that's literally in the jewelry section to look at jewelry against my skin. When I asked her a question she stood on her hip twirling her key ring or badge or whatever acting impatient, offering me no actual help. She stood 4 feet away and watched me blatantly the rest of the time I browsed the jewelry section, though. Sure kept that area of the store safe from sales. I took a picture of the type of bracelet that looked best on me; I'll buy it somewhere else. There are ways to be tactful while preventing shoplifting. Following a customer through the jewelry section at a 4 foot distance is intimidation, not surveillance. Not worth the stress to shop for jewelry here. On another note, the manager of the sunglasses section was great and I desperately wanted a pair to look good on me so I could buy them from her. Wish the other manager compared. read more

Their selection is unequaled and pricing is good. I love their holiday looks and wearing one of their looks adds to the ambiance and fun of the night. I have been a Macys customer since I was 16 and will continue to be one while their store is open. read more

Lance was amazing. Helping me find the perfect wedding shoe. He is a gem! Best service.

Service was terrible. They helped me pick a ring out for my birthday on April 20th. With only wearing it a couple times a week this is still what it looked like before the end of summer. Their quality of metal is trash to say it nicely. They also told me my ring was full 10k gold and it was plated. I was ripped off and played. Oh and of course there is no manager to be found when I ask. read more

Macy's - almost 300$. Worst purchase I ever made. It snapped within a month. Terrible quality. And they told me it was 10k gold not plated at all. - Men's Clothing Near Me - Sarasota, Florida

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This Macy's at University Town Center in Sarasota is a well managed Macy's that has everything that you need in a department store from clothing to home items. I really like their selection and prices here. I was able to find exactly what I was looking for. The staff here is very involved and helpful. read more

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I had star coupons which stated that they were good on regular AND sale merchandise. I purchases some clothing items for my grandson.Imagine my surprise whenI check out and the salesclerk says my coupons are not valid because items are special reductions. That tome is bait and switch or fraud on the part of Macy's. Adeleski read more

Donna (in the junior's clothing department) is absolutely fabulous! She's has a great soul and a lot of knowledge about the company's products. I really appreciate her taking the time to help me order specific items online that we could not find on the sales floor (because they were sold out of my size). She's great at customer service, and offers very helpful advice. Thank you, Donna for informing me about the current sales as well! This Macy's location has a nice selection of items. I will return in the future! read more

Today I visited this location and received horrible, offensive imprudent service. This complaint is directed towards the service I received from the team leader masquerading around as the " Store manager herself, Deeny or Jeany, or Geany , who took my order ( we asked her for the manager. Whereby she rudely replied, " You're looking at her!" We later learned from other staff that she is NOT the store manager, but in fact like a team leader or something like a supervisor.). The store manager Jeany was rude, passive aggressive, sarcastic and at times demeaning towards me. I would proceed to say something, she would repeat it and look at me like I was an idiot. She told me to speak slower and slow down (even though I wasn't speaking fast). At one point during the order, I actually asked her if something I said offended her because she was incredibly rude to me. After both transactions, I also placed the order from her I received several rude glares from her behind the counter and what may have appeared to be her gossiping to other employees about it. I can't fathom her being a position of leadership, it's abundantly clear the negative ambience she has created in the store in comparison to other positive upbeat Macy's employees in dresses and shoes in the area. Towards the end of my visit my husband and I told her how offended and displeased I was with the way she treated me and all she said was "I'm sorry you feel that way,, but where are you from originally? I ignored her bazaar question, then she walked away. This is probably the worst Macy's I have even been to, and to receive poor treatment from store manager nonetheless is absolutely pitiful. The way she made eye contact, the tone of her voice and the level of sheer disrespect illustrates poor customer service skills. I am forwarding complaints to corporate and district manager of Macy's , to await their response. Deeny or Geany needs to be in serviced or FIRED as she does not belong in a high end store! Profiling us is unacceptable and I hope NOT inline with Macy's views.Where I was born is not her business as she quickly took my Macy's card read more

I have been a Macys customer for the past 15 years and had purchased many pieces of jewelry from them. I tried to return rings that I ordered online to the fine jewelry counter on 1/7/2023 at around 11 am at the Macys in Sarasota at the University Mall. There were 3 women associates, one of whom was a jewelry manager. They refused my return and were interrogating me about the merchandise, treating me like a criminal. I had to drive to another Macy's 40 miles away to do the return, where the lady at that counter took my return with respect and no questions asked!! read more

Diana I think her name was ? She wasn't a normal houseware employee but I assume she was covering in housewares . I came to exchange a towel . She was really rude and presumptuous and could not be bothered read more

I used to be a hard core Macy's shopper. I loved the choices, the customer service, and those beautiful red boxes.... Today...I am switching brands. Today we went to Macy's and we were completely disappointed. Clothing laying on the floor in heaps. We could not find a sales person. And, there were no price tags on any of the items we were looking at in housewares. Regular items, clearance items, nothing marked on the shelves... not even a list of prices... nothing and no hints. I'm not interested in dragging items to the register in hopes of finding a sales person to tell me the price of an item.... read more

Nice , clean and organized Macy's. Not well stocked in the new season cloths. The staff are not friendly at all. The are lazy and don't even greet the clients nor offer any help whatsoever . read more

Zero stars needs to be a rating. What a mess! Terrible selection. Sad state of affairs. Clothes in disarray. Just overwhelmed staff, pray for them. Macy's has and continues to go downhill. read more

I shop here all the time but for the past 6 months the air conditioning has been broken I think? It's so hot I start sweating. I asked one of the employees downstairs if it's just me and they confirmed it's been this way for a while. One of the guys even told me an employee passed out!!! What the f! What kind of violation is that! Fix the air! read more

Walked through here due to where I parked and decided to stop at the Clinique station. I normally hate stopping at those places because the people are always trying to force things on you. Super glad that I did I got to meet Anne! She was super nice and very helpful! Got what I came for and left happy! I will be back! read more

Great store, great products, great staff. You will always find a deal, see my new MK bag, love it. read more

Macy's - Men's Clothing Near Me - Sarasota, Florida

Had the pleasure of checking out this brand new Macy's that just opened today! A key department store at the new University Town Center/Mall, this location is huge! Really nice as you could imagine and definitely designed to look more upscale than most Macy's locations. This is most likely due to the fact that this new mall is aimed at the growing affluent communities that surround it. Other than its look, everything else is exactly what you'd expect it to be. Imagine the look and feel of a Bloomingdales without all the very high end brand names. read more

Macy's - Men's Clothing Near Me - Sarasota, Florida

Bianca, the manager at Clinique is the sweetest young lady! She knows all of the line and has excellent customer service! She made Mother's Day a hit for both Mothers in our family! read more

Extremely disappointed in cleanliness of Macy's. Trash EVERYWHERE- Trash on the floor, trash in the fitting rooms, trash on the counters. I was disgusted with this store. To top it off I went to the fitting room and noticed a TON of dust clumps everywhere on the floor...well, I looked up at the ceiling and it looks like they haven't cleaned the vents in years. I had to leave right then and there. Coming from one that always shops at Macy's, I will not be returning.. read more

Macy's - Men's Clothing Near Me - Sarasota, Florida

Went to use my Macys card so my mum could get a discount and then pay with her debit card for the dress that she wanted. However the young lady working there said she couldn't do it and said that, "the system wouldn't let her". When just 4 days ago I made a purchase at a Macy's in Houston using my Macys card for the discount and my debit card for the payment. Not to mention I work at Macy's and know for a fact that you can make a payment that way. She had an unruly attitude and instead of getting help to do the transaction she insisted on arguing that you couldn't do it. Work customer assistance ever. I use to love shopping and working at Macy's but this experience made me decide I never ever want to come back to this location again. I tried finding the same dress online so my mum could still get in and it said it wasn't even available online or in stores. Macy's has certainly gone down hill in the last year... read more

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The ladies clothing department looks like a flea market. It's totally disorganized, clothes on the floor, I was very disheartened and did not waste my time. read more

I couldn't be more pleased. I ended up spending more than I planned but Tawny was so helpful with her suggestions. She saved me money by opening a credit card for me. read more

Fantastic lines of clothing and other items, although pricy, Macy's sets the trend in fashion. I love shopping at Macy's especially like today, after Christmas, when many items are marked down. If you apply for and obtain a Macy's credit card, they will also send you very good discount coupons via mail, such as on your birthday, and before/during/after holiday seasons. read more

My Macys statement came on line an hour ago. I tried making the payment on line, which I have done for years and it kept saying "Technical Error". I called them and got three different answers, change your password, wait a while and the last one was, you have to use Google chrome. I don't have Google Chrome as I have an Apple Computer and have been using this for 20 years. So then they tell me that only Google Chrome is acceptable. WHY??? Sandy Barnes read more

My boyfriend and I had a lonnng day of errands and shopping. Our last stop was to Macy's. We stopped in to pick up some items for our friends wedding registry where we were greeted and helped by Zach M. He was outstanding, patient, helpful, knowledgable and we couldn't be more grateful for ALL of his guidance. It was the most pleasant stop on our long day. We want to let Zach know that it was a breath of fresh air to meet someone who loves their job has much as he does and who has such great customer service skills! We will be back!! We also had a nice gentleman who checked my boyfriend and I out at the registers in the mens department named Bill M. He also was very helpful to us and our questions and we are happy customers! Thank you to both of you for being so upbeat, and wonderful to meet! read more

Second time i had to hunt and hunt for a sales associate. The unpleasantness of the staff is apparent. Definately will go to sarasota square macys from now on read more

Lazy employees. I was in the lingerie department looking for several new bras. I asked the women who worked there if she could help me and she flat out told me no. I asked her if I could get a fitting, again she said no, I can't help you. The store just opened and she was not busy. I went Soma instead. The service there was great. read more