This is actually a pretty good Macy's. Prices are low, and there is a lot of product. I personally enjoy the constant sales and coupons and the selection of shoes and women's apparel. Customer service is relatively decent for a Center City store of this size. read more

My parents used to bring me here during the holidays when I was a kid to pose for pictures with the giant brass eagle in the center of the store, and to watch the light show (its amazing). There is something special about this place, and I'm glad to see that even as the store has changed from Wanamaker's to Lord and Taylor's and finally to Macy's, they have kept this holiday tradition. I've never actually bought anything in this store. I was going to, but then couldn't find a salesperson to ring me up on the second floor. And it was probably for the best. read more

It's your typical Macy's but the building is phenomenal and is the only reason I gave it 5 stars. We came back for a second day so we could listen to the organ and I defiantly recommend you doing the same. I posted a video to Yelp so hopefully you can view it. read more

Macy's - Organ - Department Stores Near Me - Philadelphia, Pennsylvania

I have been vacillating between 2 and 3 stars for a few minutes now and have decided to go with 3 for the time being. Macy's is pretty much what you'd expect it to be, particularly during the holidays. A pulsing throng of commerce sprinkled with tired parents, loud children and wholly disassembled clothing displays. It's not to say that you can't still get what you are looking for. Simply that it may take you 4 hours to do so. I spent a while in the Men's Suit section looking for something to wear to a company holiday party. It bears noting that I am a very difficult to fit size (40-42 XL jacket with a 34" waist). Our salesperson was pushy and aggressive, but eventually, after making some concessions, I was able to settle on a suit that will fit wonderfully once it has been tailored. You may think that this warrants 1 or 2 stars at best, but given that I was unable to accomplish this at Jos. A Bank or Men's Wearhouse, it seems that perhaps Macy's size offers more than just additional people anxious to sell you something. Other items of Note: -There are no water fountains in this store. Anywhere. -If you are a regular sized person, there are a good number of clothing options in the Men's dept. If not, it's going to take a while. -The outside and most of the inside of this building looks incredible. I am still waiting for my suit to be tailored (at Macy's in-house shop) and will update the review based on that in a few days. read more

I've always loved Macy's - they carry a nice variety of brands and you can buy everything you need, all in one spot. The location in center city is a disappointment though. Aside from the lovely organ and Christmas decorations, the place is usually dingy, dirty, messy and the selection is pretty lame. I keep going back in hopes of having more luck, I spend time and look through the muddled racks in search of that great item, go to the dark and smelly dressing room to try a few options on, but it never pays off. Now, i mostly go for the cosmetics and the BCBG section (which is also a mess, I can't believe the shop manager allows it to look the way it does!). Overall I'm still a Macy's fan, but definitely not the Macy's downtown. I'll stick to the one in Cherry Hill, which has the best shoe selection, by far. read more

I'm surprised to see the rating so low... the only reason why this store doesn't get 5 stars is because I am not wealthy, like I think I should be to shop here on a regular basis. 1. yes the building is beautiful, sometimes i forget why I am even there because I get so distracted with the architecture and details. 2. the escalators and elevators aren't that hard to find, i may be biased, ive been here more than once... however i could never find someone to help me find them. at first i thought they were closing the store because there was no one around but eventually i realized thats how it always is. 3. i think their selection is somewhat limited but i can always find something that fits my budget and taste. 4. they always seem to have sales on something... like really good sales, not your usual bogo.. but 50-80% off if ur lucky. just make sure u look for the additional savings... what i also found was if u go on the weekends they tend to have the sunday paper coupons and if theyre nice enough theyll swipe them for you.. BONUS!!! overall, this is a very nice escape from the gallery or all the other lower quality stores on chestnut street nearby. if you want quality, youll be willing to splurge on a good brand and on a store who will exchange or allow you to return your purchase. read more

GOOD JOB MACY'S FOR BUYING OUT LORD AND TAYLOR. cry :'[. This place use to have a decent selection of items and the such before the takeover. Now, the inventory has shrunk as well as the quality. The clothes in here are not cut very well either. Good enough to stop in for cologne. meh. read more

9:15 am I needed a pair of men's dress pants for work. No one in the store. One clerk acted like I was bothering her for directions to men's department. No sales people around to help. Left and went to men's warehouse a few blocks away. read more

Funny how my family still calls Macy's "Wanamaker's". The reason I come to Macy's when in Center City is the beautiful architecture. Be sure to look above the merchandise and you'll see what I'm talking about! The organ in the shoe department is a sight to see. During the Christmas season there is a show in the jewelry/shoe department. The show has been the same since I was kid but I still love going to see it every year..it's a Christmas tradition! read more

Macy's - Before the show - Department Stores Near Me - Philadelphia, Pennsylvania

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Ok, yes, the building is great, the history fantastic, and Like most of you I've taken my kids to see the light show. However. As far as a department store goes, and no less a Macy's this place is sad indeed. The only thing saving them from one star is that I ran into one helpful gentleman in men's formal wear, else this woul dhave been a one star. Sunday was a 75% off selected items sale. I should have been prepared for this but nothing really gets you ready for the full court riot in women's shoes as you try and get to the grand court. Hell, next time I'm bringing some pudding or cooking oil and a camera and selling the video online. Nasty cursing fighting women with shoes flying everywhere, overturned racks, tumble-weaves rolling by from people pulling other people's hair out. It was awesome. Not what I want in a department store at all, but awesome nonetheless. And no, not in the way that gets them another star. (Maybe if they had provided a pool of jello.) Edging past the scene I diverted through men's undergarments to pick up some t-shirts. After being unable to find any tall men's shirts i made the mistake of trying to interrupt the associate talking on her cellphone at the cashier's desk. I received a nasty look and a 'hold on' finger. I was tempted to reply with a finger of my own and instead left all my selections on her counter and gave her the 'be right back' finger. Needless to say, I didn't go back. This isn't KMart kiddies, stay off the damn cell phones. The men's department was completely picked over and the sizes in no order, so after about thirty minutes of looking item by item to try and find the right size and coming up with only two items, we threw in the towel and headed to the moorestown mall Macy's, which was much, much better. Neither rival the service you get in DC or Miami, where I would easily give them four stars. So go for the organ, and the light show, and the occaisional shoe riots, but don't go for selection or customer service. read more

Beautiful building. Good men's section. Crappy, crappy women's section. I am not a fan of Macy's to begin with. Their buyers think inside a very narrow range and the selection is just stinking tiny. I went there to buy a nice white scoop neck shirt for my 67 year old mom for her birthday. I found zilch. I know that there are not many stylish clothes for my 30-something self at this Macy's but I thought they would have at least had some simple Jones of New York type stuff. They carry that brand and others, but the selection of items under each label is teeny. I have scored when shopping with my husband though. They have a lot of inexpensive casual work clothes for men that are fairly hip looking without being hipster. We ran into a huge sale and snagged $300 Hugo Boss black pants/jeans for $45. He looks damn good in them too! read more

Went to the 12p tree show the Saturday after Thanksgiving. Macy's magic Christmas tree is on the even hours so it can get pretty crowded on the weekends. They do have an area on the first floor in front of the tree roped off for the crowd. The workers were trying to move people to clear the aisles but I think they gave up since there were so many people. The show is about ten minutes with a live pipe organ accompaniment and Julie Andrews narrating. They go through the Nutcracker, Rudolph, Frosty the snowman, and couple more holiday songs. It's pretty and worth seeing since it's free. After the show you can go up to the third floor to the Dicken's Village. I recommend going before the tree show to avoid the long one line inside. There is a organist playing holiday music in one of the rooms you wait in. Once you are beyond the red curtains when you see the talking Charles Dickens you are free to walk around at your own pace and not have to be in a line. You walk thru scenes from the Christmas Carol. The workers are dressed in costume too. There were parts that almost seemed like a haunted house (during the scenes of ghost past present and future) so it may be scary for a little child. The line was very slow moving but looking back on it, it was 15 minutes in line until the exhibit and another 15min to walk through it. If you want pictures with Santa it's at the very end and there's a short line for that. You have to get a picture with him in order to get a glimpse of him because he is tucked away in another room. Looking forward to going again next year to see the twinkling magical Tree! read more

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This macys is the worst went in to try to pay my bill and all the registers was crowded with people the line was moving slow I had to walk all the way in the middle of a store to pay my bill. And their was one sale associate that was getting ready to do something else and I ask her can I pay my bill and she said yes but their is no coverage in Mary's . One person to a a register or none at all you had to find someone and the place is junky is this supposed to be upscale Macys is the pits. read more

Macy's - Department Stores Near Me - Philadelphia, Pennsylvania

Macy's Philadelphia is honestly a depressing store. Often I'll say something is depressing when the quality is poor, or the service sucks. But in this case I mean that the store actually dampers the customer. Overall the experience at our Macy's is whacked. First off, the store is HUGE. Perhaps I should clarify: The Wanamaker Building is HUGE, Macy's content and inventory is minimal. When you go into the store you immediately feel dwarfed as the hundred food ceilings tower above you. To preserve the authenticity of the Wanamaker building's interior design the lights are dimly lit. Tables full of clothing are far and few between, randomly placed throughout the building. You cannot go up most of the stairwells, as anything above the second floor is empty. Worst off, as if you're in Phantom of the Opera, they play there original pipe organ, because the experience isn't dreary enough. read more

What I really want to know is: why did someone add a picture of a place setting to this listing when this Macy's does not sell a single houseware?! Yes, you read right. THE department store in Philadelphia is not even a complete store. On the first floor, you'll find the men's department and women's accessories, shoes, and beauty. Women's clothing is located on the second floor, and children's clothing on the third. There's also a tiny cafe. And restrooms if you can solve the treasure hunt to find them. That's it. I've shopped for clothes there and I have even found a few good things. As with any Macy's, catch a sale and you stand to do well. Finding someone to ring you up is perhaps a bigger challenge, as it generally appears that no one actually works there, except of course at the beauty counters where they try to push makeovers on you. My favorite part about this Macy's, besides the lack of beautiful cookware, dinnerware, and crystal, is the fact that they offer a hefty discount - to out-of-towners. Visiting conventioneers and tourists can enjoy what residents can't. Typical Philly, right? read more

Macy's is a JCPenney's waiting to happen. The carpet is stained, the racks are disorganized -- it's just a mess. The salespeople are nice and very helpful, but you can't help but feel like it's a store past middle-age. I went to find some casual brown sandals, but the only pair in my size were stained. Turns out they were Lucky Brand, so I went to the store on Walnut and had them ordered (sans stains). The building, however, is beautiful, and definitely worth a look if you're in town. But I hope Nordstrom takes this over before it's too late. read more

While I am not much of a shopper, particularly a department store shopper in the current mall and big box era, I have a weak spot for old urban department stores. The Wannamaker Building is the top of the pops in that catagory. Long ago, urban department stores were palaces of commerce, they anchored commercial districts in New York and Chicago and even Pittsburgh. Buildings were festooned with reliefs, mosaics and other artwork. The Wannamaker Building is one of the originals. The building features nine floors, you can visit the historic Crystal Tea Room if you ask t the security folks on the mezzanine nicely. If you are shopping at the Macey's, take some time to stand by the big eagle statue and wait to the hear the organ play around lunch time. And for sure stop by on Christmas for the silly holiday light show. Seriously. read more

Oh Macy's. Why do you taunt me with your racks stuffed with goodies? Since I just spent way too much money here I thought I'd review on what I got! I purchased, or my mother did, about 10-13 different tops, 1 button up sweater, 1 dress, 1 vest sweater thing. Oh and a skirt! Basically I pillaged the racks. We only shopped on the 75% off and 65% off racks! We saved SO much money doing this and no matter what I always find something to spend money on but more importantly that something is cute, in season still (fashion photographer has to know this) and high quality brands! I bought a ton of Michael Kors, Calvin Klein, Kensie stuff. Although most of the Kensie was 40% off and still expensive ($30+). I didn't spend more than 10 dollars on each shirt except the button up sweater and one fancy evening top for gallery openings. And those were 30 each. Not bad, not bad at all! Thanks, Macy's. read more

Back in the day, I worked as an associate at Macy's at a Pittsburgh location and I wasn't impressed by this Macy's at all. I went here specifically looking for a dress for a special occasion that night. I went to the special occasion dresses and junior section and was sorely disappointed. The collection and brand selection was not very extensive at all. I'm sure you can find American Rag everywhere, but I'm used to several brands. BCX and XOXO were prominent as well. I know specific stores serve the clientele of that geographic area, but this was just boring. The Trolls clothing was more interesting and advertised than some of the junior clothing. The good news is that I found a dress on the clearance rack for under $13.00. Unless it's an emergency, I probably won't return to this Macy's. read more

Always understaffed. Ask one cashier for help and they send you to another who will then send you back to first person. This is why brick and mortar retail is dead. read more

The lChristmas Light Show is a must see holiday tradition! It's a beautiful show with all the Christmas favorites. I've been coming to this show since I was a little girl. It isn't Christmas until I see the light show. Try the upper floors and week nights for less crowds. Check times before going because show is every 2 hours. read more

Once again my (now) 9 year old and I made the annual pilgrimage to Macy's, the Holiday Light Show and Chritmas Village (Dicken's). She loves it - BUT - now the show is every 2 hours. It's mayhem. They need to go back to every hour or 30 minutes. Also - to have your picture taken with Santa is free - but the photos start at $16.99 (plus tax). OUCH! read more

I've shopped at Macy's my entire life, particularly the location at the Willow Grove Mall (which is great). I've recently started working on Market Street across from the Center City location and have popped in numerous times to browse and/or purchase specific items. On every occasion, the customer service has been awful. It is near impossible to find an associate to assist with check out or questions. Service is not attentive at all, and once I finally do make contact with an associate I have felt rushed or even unwanted in the store. As somebody who does not often write Yelp reviews, I felt compelled to write this one because the customer service has been so bad, so frequently. If you have an hour to kill and like the idea of wandering around looking for somebody to assist you, this is the place to go. Otherwise, take your business online or elsewhere. read more

This Macy's is the former Wanamaker's, a Philly landmark and institution. I'll start off with a few nice things to say: they sponsor a lovely Christmas light show with music during the holidays and there is a charming "Dicken's Village" as well. Don't miss it if you're in Philly during the holiday season. As far as department stores go it is a treat to visit an old fashioned "real" department store with different floors, a stately old building with soaring ceilings, spacious atrium, and elegant lighting fixtures and architectural details. It's a classy experience. Way different than those banal mall stores. Now for the bad news: the service is terrible. Not that the employees were rude or anything ... they weren't there! I found a rather expensive (for me) set of bedroom linens and was wandering all over the third floor looking for a cashier. One employee pointed to a cash register and said "you can pay for it over there ..." - but no cashier ever showed up, so I ended up making my purchase on another floor in the ladies underwear department. Honestly I don't know how this place stays in business. My one other problem is the perfume and fragrance department is the only part of the store that is well staffed - and the salespeople are very pushy and aggressive. They're always spraying fragrances on strips of paper for you to smell - even if you're just strolling by - as if they're fishing for customers. You can get a headache from all those perfumes! read more

For Men's clothing Not the worst Macy's I've been to, but it comes close considering that it is in a major city and the only real department store in the city. Where's the selection? The ambiance is dark and not refreshing. I almost feel depressed trying to shop here. I will hopefully remember this, and truck to another Macy's (Cherry Hill is much better). The building is nice though. And it is in a nice central location. read more

I've experienced better customer service. I went to check out women's watches and found a couple I was interested in trying on. Mind you the whole jewelry section of the department was empty - there weren't that many customers - and it wasn't crowded. The 2 sales associates I saw didn't look busy but didn't bother coming up to me asking me if I needed any assistance. It took some time to grab a sales associates attention to help me out. She seemed annoyed, wasn't that friendly, and was kind of rude. I felt very rushed in choosing which watch I wanted to purchase. My overall experience in hoping to find the perfect watch was not the best and not what I was expecting. I ended up returning the watch the next day. read more

This was on our list of places to stop during the Christmas Holidays. Their light show is a classic going back decades from my personal experience. It's still the same and still wows the audience. Multiple floors to watch from. Shows are on the top of the hour. When you come to Philadelphia at Christmas time it's a must see attraction. read more

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A great Men's shoe department! A friend and I shopped here on Sunday, 12/21. He found a pair of shoes on a clearance rack that he really liked. A salesman, John, hunted around in the back to find the exact size that my friend wanted. In the end, we left very very happy. Thank you John in Men's shoes for your fantastic service! read more

The fashion and beauty show is good so far. However there were no signs to the event and myself and several others were walking and confused. I bought my ticket from origins but the front ticket counter didn't have my ticket. Overall pretty disorganized. I am enjoying the event and I wish it had been better organized. read more

Macy's - Beautiful! - Department Stores Near Me - Philadelphia, Pennsylvania

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I came here looking for something in particular and they did not have it yet it was on their website and when i asked if they could order is online the guy went to the register to order and they no longer sell the juicer yeah i was pissed why advertise something you dont sell read more

I have not shopped at this store. The rating is for the Wanamaker Organ, which is such a magnificent instrument that no fewer than five stars could possibly be warranted. The thing is huge: when you are inside the store you are essentially inside the organ, and when it plays you get to enjoy a truly surround sound experience. The fact that you can go here most days of the week for a free (short) performance by a live organist is pretty spectacular, and I'm really looking forward to attending an actual recital one of these days. Oh, and the Christmas light show is a cute, festive holiday event that's certainly worth the twenty minutes. This was my first year going to it, but I wouldn't mind making it a tradition. read more

This Macy's is amazing! The flower displays were phenomenal. Avoid the shoe sale rack...lots of people...crazy people! The organ was huge and was cool to see there. There was so much to look at but I'm not sure I'd think of buying clothes or jewelry there. If you haven't gone in here you should...it's really a sight to see. read more

I went to Macy's on 11/26/18. Shopping for underwear while browsing through the panties. I came across a dirty pair in the pile with a tag on it. I was horrified,shocked and disgusted. I dropped them in the trash basket next to the register. Told the Sales Lady. Put back my what I was going to purchase and left. These types of items should not be allowed to be returned under no circumstances. read more

Macy's is Macy's no matter which one or no matter where it is except for New York and for me San Francisco (wonderful) and Philadelphia...which used to be the John Wanamaker store (in the movie Mannequin). THE VERY BEST THING HERE is the building itself and the Grand Court Organ (you can look that up separately on a search engine) it's one of the most famous pipe organs in the world and the largest as well. Free concerts daily at noon and five o'clock. When I'm in Philly I'm there for both concerts every day. There is a very nice little cafe upstairs (6TH Floor If I remember) where you can sit for a bite and listen to the concert at the same time. read more

Neat store, I love the history. The sales help is helpful. I forgot my coupon , and they lent me One....so cool. read more

Great sales, nice way to spend the day with mom. I purchase 2 tops and some shoes cost was under 150.00 read more

Located in a beautiful historical building in Center City Philly, this location has spring flower shows, holiday light shows, and a Christmas Village. However Macy's does not cut it as a department store. There is little variety in terms of labels, the stock is not organized, the store is understaffed and the staff is unprofessional. When I mentioned this to an employee he informed me that employees are trained for one day only. Furthermore online purchases are no different: I ordered a pair of boots only to receive a pair in the wrong style and wrong size. While I was able to return the shoes I was not reimbursed for the shipping cost. I don't fault the employees but after reading the same complaints in reviews spanning from 2013 - present I think the management needs an overhaul. Will be taking my business elsewhere. read more

Note: This review is for the Wanamaker Building. The Macy's... eh is a Macy's. You want a dept store? Hop in a car, take a train, catch a bus, go to King of Prussia. It'll only take you a half an hour. Even better, leave the Wanamaker Building and walk 2 short blocks to the adorable "gayborhood" shops on 13th street. Don't leave without a Capo Gelato. But the building itself merits a review. You can walk right in, its free; and there is an amazing organ; a dazzling holiday light show, and a structure that hints at faded opulence. "Ornate" is not strong enough. Belle Époque *might* cover it. Just being there, with the marble and the big brass plaques, you feel somewhere between Isabelle Archer and Tracy Samantha Lord Haven. You can just tell that this used to be a "special" place. If you've got the opportunity to visit some of the office areas, do it. You would not believe the beauty of the rest of the building. Entire brass and wood panel grand staircases are sealed off with plexiglass. Plaster rosettes ceilings among cube "neighborhoods". Conference rooms that look down past the organ and the marble, and out onto the lightshow from only 2 feet down. It's just COOL. The Crystal Tea Room, is of course, Gorgeous. On the other end of the spectrum, a $.99 Starship download, a digital camera and a sense of kitsch are all that is required for your very own Andrew McCarthy or Kim Cattrell moment. Now its just Macy's. You can buy the same things you can buy at Macy's anywhere. Which is why only 3 stars. I feel like Federated had a huge opportunity to step this up and pay an homage the building's history. They just didn't cut it. read more

Beautiful building that houses some of the best Christmas traditions in Philadelphia. Bring your friends and family to celebrate the beautiful Christmas show. As far as the store itself, Macy's is just usually my safe route inside to avoid the rain or to get some must needed air conditioning during the summer on the way to Reading Terminal, but I often find some really amazing deal in the Men's section. They usually have stacked deals on clearance items that make for some nice finds. Enjoy your time shopping and wondering at the intricate architecture. read more

My first non-restaurant review. Although it is a Macy's now, this place used to be a John Wanamaker store. I have soo many good memories here. I used to live in Philly from age 1 to 3 and loved this place more than anything in the world. I remember vividly bugging my now deceased parents to ride the to-to train inside the store. Coming here was without a doubt, the best moment in my life. Even to this day, after growing up and finding many other fun things to do, I don't think I'll ever find something that will increase my heartbeat like the indoor train John Wanamaker had (do they still have it?) Thank you Philly. Thank you John Wanamaker. read more