I remember when this place felt more affordable. The kitchen and furniture are still decent, but now it feels driven by corporate greed. Prices are high, help is scarce, and interest rates are steep. The return policy is good, and the staff are friendly despite being understaffed. read more

Went to multiple chain athletic footwear stores looking for sneakers for our grandkids. Service and inventory was horrible to say the least. Went to Macy's finishline , service was amazing and they had the styles and sizes we needed and they had the best prices. Save yourself a trip and start at Macy's Finishline. read more

Ordered a couch with the help of salesperson Diane S, despite the fact that she wouldn't receive the commission because I initially worked with a different salesman. Next piece of furniture that I buy will be with her because of her professionalism, patience & kindness. read more

The products in the stores are great not much more to say and I love the fact I can do it right over my phone

THE WORSE MACY'S EVER! I purchased a dress and the sales associate left the security tag on the dress. I'm in state for a funeral and the place I'm staying is almost an hour away from the store. I repeatedly called the store to ask for help but no one answers- NONEXISTENT CUSTOMER SERVICE-THE WORSE STORE EVER!!!!! read more

Just went to the Mac counter, I told her I wanted someone to apply some eyeshadow and was informed that I have to buy $35 worth of make up before she would apply any make up on me. Macy's should probably consider reversing their strategy because the terse response made me want to walk away. When people put make up on me and I like it, it motivates me to buy what has been applied. Just a thought and thought I'd share. read more

Macy's has always carried a sophisticated selection of clothing, jewelry, shoes, and other merchandise to choose from. Including top brands, and designers, and features different departments geared towards different aspects to a persons life (sports, business, casual etc). However their in store selection primarily carries their high end merchandise almost exclusively. Which is an awesome marketing strategy for the their business.........but limits a person's purchasing options especially for those who have limited budgets. Unless you want to spend an arm or a leg. Due to Macy's high price range in the store I mostly shop at Macy's online. Which is what I highly suggest doing. They carry ALL of their merchandise in a much wider price range. Now I am by no means a cheap freak and dont mind spending a sizable amount on quality, merchandise and clothing etc, but not all of the time. What I do personally like is to have wide range of price options when I shop so I can decide whether or not I want to spend that amount, and if not.....there's other alternatives. Which Macy's doesn't offer in-store. With that said I like Macy's but when you shop in-store you're almost forced to spend X-amount of dollars minimum or else go to another store in the mall for a more affordable alternative. So for that reason I only visit Macy's from time to time or shop at Macy's online. read more

I want to thank Catherine in the cosmetics department at my favorite store, Macy's. Catherine goes that extra mile for her customers!! When we couldn't find something we needed today, she walked the store helping us find it!! Catherine, come into Bar Louie and I'll make you your favorite drink!! Dirty martini for the holidays!! read more

I was shopping here when it was L.S Ayres, Honestly, I thought it was much cheaper then. The kitchen stuff is still ok. the furniture almost as good, but they have lost something. I know, I worked at Macys in Morristown New Jersey in 1989. This place stinks of corporate greed. Way overpriced clothing and shoes, not much in help on the floor, and utter horror in the interest rates . They do have a decent return policy, and the help is always gracious, if underpaid. read more

Really macy's Perfume department recently was there three days short of a free small Bag giveaway upon a purchase over $45. When asked if they could graciously gift three days prior after I spent $100 the answer was no When I ask if a manager could come over and speak with me I was told by the attendant that the manager he definitely wouldn't do it either never even asked the manager to come Way to go it just cost you another $300 in sales for jewelry and cologne for myself being a man Estee Lauder perfume department good job And I mean that sarcastically read more

I needed to get some boots for an upcoming event. I went to Macys because if their selection. I'm not a fan if shopping and wanted to get in and out. I found a pair and there was one girl working and running her tail off. She helped me right away and I got my boots and headed out to find some tights. I figured they would be with the socks. I headed to the escalator. I saw two older women getting on heard a yell and a thump thump thump... one had fallen. I yelled for help and people came running. So I then left the drama (they had lots of help) and found the elevator. I go to the ladies undergarment area. No socks. No tights noone working there. I go to the next department close by to ask for help. The clerk was chatting with a friend. I waited behind her acting as though I needed help (I did) waited and finally walked away while they chatted. I went to the next department and passed a clerk and asked for help but she was rushing to help the injured lady and couldn't help. I went to the next department. No clerks. Went back downstairs. No clerks. I ran into two other women in my travels through the store who couldn't find any help as well. We were all leaving. It's the holiday season! Get help! read more

I went online to pay my bill last night; my bill was due in 3 days and I always pay ahead and more than the minimum payment. I could not find any way to pay the bill online due to the site was being changed. The site listed a phone number to call to pay the bill using an automated system, however, the time in which it was available was past and there was no way to pay online. The site suggested I go to the store, which in my case is over 20 miles away. Another suggestion was to mail my payment, which would not have reached them by the due date. So, I then waited until this morning to call the local store and after listening to countless offers, before I got to the automated system, I just kept hitting 0 to get an operator which never came on. I finally got the automated system, entered my account # and responded by pushing the appropriate button finally made my payment. THERE WAS NOTHING ON MY BILL THAT TOLD ME I WAS GOING TO HAVE SO MUCH DIFFICULTY PAYING MY BILL. I generally buy from Macy's online, this is going to end...I'll shop at Sears or JC Penny for dept store shopping and Target or Walmart for easy access! read more