Literally in the store for over 45 minutes awaiting service on the floor! Asked one rep at a counter for help with an item and she walked past me saying she doesn't work this area. Went to the jewelry counter to ask for help he said he would call a manager fir help and so I waited 15 more minutes still no one came!! All I needed was clothes for a new job I was starting Monday and because my husband has a Macy's card I gave it a shot. I NEVER shop here and I will NEVER come back! read more

I can't speak about the store itself other than the staff were super friendly and helpful when I needed to change my clothes after my interview- thank you!!!! But this is for the Starbucks- oooh fantastic The young lady was wonderful and slayed out drinks! Thank you so much!!! You're a gem! And one of the best brown sugar shaken espressos we have had period!!! read more

Macy's - Brown sugar shaken espressos - Department Stores Near Me - Louisville, Kentucky

Macy's generally comes through for me. From its variety of styles, sizes and department types, it's where I find the bulk of my most worn, quality clothes. Plus MAC make-up and shoes! I love searching their Last Act clearance for cocktail and formal dresses. You can find great deals! I shop before I need the occasion outfit. This last round I walked away with a $50 formal dress and I'm excited to wear it to an upcoming gala. I do recommend having a Macy's credit card. I don't use it often but it's how I get access to coupons, and there's always coupons. Sometimes the clerks have better deals than me and they will offer me the higher discount. This location is an anchor store for Oxmoor Mall. There's plenty of parking near its entrances. I also appreciate their hours may extend a bit longer than other mall stores, especially during the holiday. read more

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Macy's is a favorite store of mine. I enjoy shopping there and the Associates are always helpful and polite. The Oxmoor store was remodeled a while back & has a nice little coffee shop in front on the Shelbyville Road door entrance. I have been shopping at this store for over 50 years and have never seen it be "dirty". I think a reviewer with the negative review must of had an agenda against the store. L Hughes read more

Macy's and hope we get to keep our store in Louisville. It's so nice to shop there and I also like ordering items from Macy's online and being able to return items that don't work out directly at the store. read more

I love Macy's even though I feel like the store doesn't have as many options as use to pre Covid. But most stores don't. I was surprised to see that they are selling Burbon now Macy's (a little on the expensive side) prices. There was even a cute little sitting area. If Burbon isn't your thing, then there is a Starbucks. I went to look at the clothing . The last act/clearance rack is my fave. I couldn't shop because stuff was everywhere. But I will be back! read more

Macy's - Department Stores Near Me - Louisville, Kentucky

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The service was great. The cashier and floor person were very friendly and helpful. They also had everything I went for in stock.

Louisville, Ky | Macy's on Shelbyville Rd. Lou, Ky. Location. Macy's sent me the wrong bed, box spring and Frame. I think they sent me a medical bed? Thank goodness I took a picture of the bed... I just spent $6000 for a bed, leather couch and recliner. It was supposed to be delivered on 8 March 24 at 3 pm. No one called and no one showed up. We had the door open for the delivery. I called customer service and they said. 1. The driver came by and no one was home? We were home with the door open. 2. Then they said, it was already delivered at 3:15 pm? 3. Next excuse was. It will be delivered at 8 pm? No show or call? I called customer service to get the drivers name and number... customer service hung up on me??? So, I cancelled my order. Never doing business with Macy's. I took off a full day of work and they couldn't give me a courtesy call. Very sad. I also heard that they are going out of business.... so... We waited two weeks for this order... which we really needed for guest. Really bad business... then they are going to lie to you... which makes it worst. read more

Bathrooms always dirty or lacking paper. Cash registers too old and lock up when trying to do coupons or transactions. Trash always on the floors or fitting rooms. Prices are great and sales items always ring up correctly. Hope it stays in business. read more

We made the huge mistake by buying a couch from them. It took over 7 months to get it. Then the couch broke down about 8 months after getting it. They came by to look at it and said it needed a new part. They ordered the new part to have it delivered here. The first time they forgot to order it. The second time when we followed up, they finally ordered it without providing a tracking number since it's being shipped to our house. They said it would take up to two months to get the part. Once we get the part we have to call them back to schedule an appointment for them to fix it. I will never ever again buy furniture from macys. I much rather pay an extra 500 dollars for the same thing from a better company with better customer service. read more

I am SO THANKFUL for the Macy's at Oxmoor Mall in Louisville KY! I was able to purchase much sought after Size 5 Ladies Boots at a reasonable price. It's almost IMPOSSIBLE to find my shoe size - 5! There are TONS of Women that have small feet like mine. I don't understand why shoe manufacturers don't see the need for us smaller sized Females that need to purchase shoes like everyone else. SHOUT OUT TO MACY'S FOR HAVING THEM! THANK YOU! read more

While service is just acceptable, selection at Women's Clarins in Cosmetics is despicable. .5 oz Clarins Total Eye Lift for $100 is false advertising and profit gouging to their optimal bottom line. When you open the container to scrap more out, your greeted with a small Aluminum bag. The .5 oz. Doesn't reflect the value nor the quantity within the Red vestibule. Put lipstick on a Pig, but it is still a Pig. Terrible value and Pricing in today's market place. read more

I went into Macy for an outfit for a tea party and was shopping in the ladies clothing , after I found my outfit and went to the register to pay , I was meet with a very pleasant lady ( SUSAN) she was friendly and professional and such a joy to speak with as she finished my purchase we spoke about drinking coffee and how long she had worked for Macy's . What a great delight to shop in a nice clean store with lots of options to purchase in a neat and well stocked store ! But most of all someone who likes the company she works for and has such GREAT customer service ! Susan what a JEWEL ! read more

Always enjoy shopping at this long established department retail store at Oxmoor. The entire mall is bright, friendly and clean. Every store is doing well to continue the pandemic protocols. Macy's staff is friendly and helpful. This location has a furniture department. This location has a large selection of formal dresses. Love stumbling into final deep cut discounted items that make in store shopping so much fun. The entire Oxmoor experience was on point! read more

Macy's - Huge reasonably priced dress selection - Department Stores Near Me - Louisville, Kentucky

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I'm always a fan of this store! It's huge and well-organized. I started my early Christmas shopping, so I went up to the men's section to buy some clothes for my dad. Not hard to find stuff and there were a good number of things on sale. It wasn't all that busy either! Probably because everyone was watching UK football or some other SEC team. They've got bathrooms on the first and third floor. read more

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Loves that Macy's does the Make A Wish Foundation Santa letters! The ladies and guys here have been nothing but amazing. The ladies at the men's department and cologne are always so helpful. It smells amazing over there. The ladies in the executive office are always so sweet and helpful. The store is always clean and very bright. I have never had any issues with feeling safe entering or leaving the location. Like at other malls. Def suggestion shopping here. read more

Macy's - Department Stores Near Me - Louisville, Kentucky

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I have mixed feelings about this place. On one hand I've gotten some amazing deals here on some great clothes, but then again, the effort that goes into finding and ending up with those great clothing deals is always such a hassle. First of all, I don't know that I've actually ever just decided to go to Macy's itself alone, but instead typically end up here when trying to get to other stores in the mall. Macy's is just the closest store I can enter to get to the other stores (usually Sephora, a few others) I want to visit during these pandemic times (The side doors at the mall are closed and, at least as far as I can tell, the only entrance points of the mall now are at the big department stores like Macy's). So, it's not really somewhere I really think about when thinking about shopping and what I need to get, but since I always enter the mall that way, I end up shopping around. Part of the reason for this is I am drawn to the 75% off sales (it just seems to be lately, I guess because department stores are struggling, but they have been having tons of racks of 50 and 75% off items). The way I found out about these racks though, is mostly because the organization of this store makes no sense and I always get lost or end up sidetracked, trying to get to the exit of the store that leads to the rest of the mall. So, there are usually racks of heavily price-reduced clothing, but they don't seem to be in any particular spot. You just kind of wander around and find them. I genuinely cannot figure out their set-up regarding the women's clothing section/s. They just seem thrown together. One day I thought it might be by brand (which is kind of weird, I guess you are supposed to memorize where each brand in the store houses its wares?), but then again, it seems like things get moved around a lot. There also are so few workers around and the majority of the ones who are there are unhelpful, ignore you (even when you're next in line ready to check out, they'll start talking to somebody else or just be like in a weird daze moving crap around the register without looking up). The workers typically are just unbelievably unaffected by anything (except when I saw an argument up front between two workers, I've never really seen workers go off on each other in a store until here). I did end up there today and a decent fellow checked my stuff out. It was hard to hear him behind two masks, but, hey, that's the world we're living in now I guess. I was just glad to (for the first time of the several times I've stopped by here) had a pleasant and kind customer service experience with the cashier this time. Though while he was trying to work, another worker kept stopping him to ask him inane questions and apparently they messed up everybody's schedules and we're working part-time employees full-time hours? I don't know, she was going on about something like that and going off on him not taking a long enough lunch break. I felt kind of bad for the guy if this person above him is just willing to interrupt everything and go on about things that don't need to be discussed in front of customers. In the end I got some great deals. I just found some sales racks randomly across various parts of the store (it's weird, why have like one rack here, another sales rack in another section, another on the other side of the store? The layout seriously makes no logical sense). Anyway, the place can be a bit of a hassle, but I can't be too mad over items normally being above my budget being on sale for $5 and $15 (seriously got an adorable dress I'm going to wear the hell out of for $14 bucks that's cute beyond words), but it would be difficult to give this particular Macy's more than 3 stars for the other issues. So, good deals when you happen to get lost and find them, but the rest of the experience, meh, usually not the best. read more

Macy's - Department Stores Near Me - Louisville, Kentucky

I've never really been a fan of Macy's. The clothing options aren't that great, the store tends to stay a bit messy, and it's just not my vibe. But there are still some good qualities to this store. I only come here if I have some spare time to kill at the Oxmoor Center or I am looking for a really good bargain. I pretty much only shop in the junior's section, which is a majority of cheap-looking clothes for a price more than it's worth. If you really look, though, you can find some great deals. They have a pretty big clearance area, but it's pretty much just clothes all over the place so you have to put some effort into it. I think downstairs has a lot more to offer, they have a nice shoe and contemporary section, plus it is the home to the only MAC (that I can think of) in Louisville. read more

Macy's has some really good sales and their clothing is well-made. But, if you have a disability and need your spouse to help you change formal gowns and such....they frown on him helping you. While I understand that some women may be uncomfortable with the idea of a guy being in the dressing room (in your own room with doors and walls and no one can see inside or vice versa)....Macy's would not allow that or accommodate the request. Therefore, if you have a disability....it seems to me that Macy's staff were not willing to help. BUT, I do want to say, the Macy's in Lexington KY were willing to help; which is why I gave Macy's a 3 star review. read more

I placed an order in Macy's house sale online. That was the end of October and I have not heard anything from them. Tried to track my orders but wouldn't provide any info. The website would not connect. I emailed them about my problem and I have yet to get a response. I'm getting aggravated so much. Somebody answer my request pls!!! read more

So sad the Men's department has shrunk and many of the brands that made Macys worth shopping at are gone or have only a rack or 2. There were 2 registers open and both had lines. read more

Mattress was supposed to be delivered on Saturday. Time changed at least a dozen times and still never arrived. Now, customer service cannot provide any details into what happened or when we could expect a resolution. Went into the store for answers.... Still no help and no bed to sleep on. It's now been 4 days... read more

I know the holiday season is a tough time of year and challenging for retail workers. I do not envy what their day must be like. That said, I cannot believe how rude the sales people were to EACH OTHER. I may have gone to the store on a bad night, but I was blown away by the verbal interactions between staff members. It was so disrespectful; people yelling at each other, this in turn was reflected in how they spoke with customers. I bought three suit sets for work and felt extremely uncomfortable in line while staff argued with each other. That lack of help they offered each other also extended to customers. Why shop in store if the people are going to be so rude to one another? read more

Thanks to Michelle McElroy I was able to comfortably find what I was looking for she is my granddaughter's age and size so I ask her can she help me find something that my granddaughter would like, she did just that. Thank you Macys for continuing to value your customers. read more

Ashely at the MAC cosmetics counter is the best!! She helped shade me and answer all my questions!

I really love this store. The staff is very helpful and always willing to go the extra mile. I buy a lot of clothing online from them and I am never disappointed. Also, returning items is very easy. The quality of the clothing and the merchandise that they sell is excellent. They have wonderful prices and great sales! I highly recommend Macys. read more

My sister's children love the dresses here! And I'm happy with the price, finally I was able to give them the best birthday gifts!

I am 22 and have been going to Macy's for event wear on and off in my life. Usually my experiences are whatever. Department store mirrors and lighting in the dressing room is not ideal but we can work with that. However, I have never been to a shittier Macy's than the one at Oxmoor today. Multiple staff gave me blank stares or didn't even look at me when I asked them a question. They legitimately looked like zombies and were extremely unhelpful. There was only one dressing room open in the dress department upstairs and there was a perpetual long line. Not to mention their racks are messy, unorganized, and several items were marked with clearance prices in one area yet marked with full price tags in another. I'm not sure if this utter depletion of spirit, customer service, and organization is due to the pandemic but honestly Macy's at Oxmoor please hire new people. Your employees suck. read more

I have had some good and bad service here but last time I'm the makeup felt the manager was beyond rude.

Had an exasperating experience at Macy's yesterday. I saw not one staff person on the 2nd floor while I found my way through the woman's section. The fitting room was "temporarily " closed as was the case in the next department. Finally found one near formal dresses and it was a terrible mess. Clothes thrown everywhere as was the case in Some areas of where I shopped. The floor of the dressing g room was filthy with a dried liquid brown and clumps of brown stuck to the floor. I quickly tried on the clothes dodging the clumps. There was only 1 place for most of the floor to check out but I was done. I just left. To make matters worse I must've dropped a bracelet in the store but for the life of me cannot get through by phone. This place is down spiraling. It was short staffed before the pandemic but very unpleasant place to shop now in my experience. read more

I ordered furniture, and it was to be delivered today between 10:30 and 12:30. I called around 1 and was told they would be here by 1:19. Well it's now 1:30 and still no delivery. You spend several thousand dollars on furniture, they charge $200 for delivery, and nobody shows or bothers to call. My lesson is learned. read more

Like my fellow Yelp Elite, Kelly P. said, I hate that so many people have had a bad experience at this Macy's as I have had great experiences here. The store can be a bit disorganized but I think that is mostly due to the fact that they have so many huge sales. When there is a big shoes sale- look out!! Women go crazy in there. Not Macy's fault though. The sales people in the shoe department specifically have always been helpful. There is one elderly lady that works on the 2nd floor in the Juniors clothing department that I absolutely love. She is so sweet and always gives me coupons to save extra money. I find great deals on name brand clothes, shoes and accessories! Sometimes the fitting rooms are a bit messy but at least I can always find a room to try things on. read more

I read through some of the other reviews, and I hate that so many others have had such bad experiences at this Macy's location. Personally, I have experienced nothing short of great service here. The store itself is usually a bit messy and unorganized, especially the fitting areas, and that is why I am giving a 4 star review rather than a 5; however, the service I've received has always been great. I have had experiences at this Macy's location with shopping assistance, fitting room assistance, online order pick-up, and returns. My most recent transaction was for the return of a pair of jeans. Macy's has an awesome return policy, accepting items for up to 180 after the purchase date. The jeans in question had the tags removed and I did not have a receipt, but the sales associate was extremely patient and helped me every step of the way to still be able to return the item. I feel that this location needs more staff in the store at any given time. I think their lack of staff attributes to many of the issues mentioned in other reviews, as well as the issues I mention above. If they had more people working they would be more equipped to properly staff each store location (shoes, purses, clothing, customer service, etc.), as well as keep the store and dressing rooms more orderly. But, overall I have had only positive experiences at this store and I will definitely be shopping here in the future. read more

Asked a manager a question and she didn't stop to talk to me. Answered as she walked and didn't allow for follow up. Very rude. Also only 1 fitting room open, which doesn't make sense in this Covid time; lines were a mile long and no social distancing was happening. Would make more sense to have multiple rooms open so it doesn't get as crowded. read more

Listennnnn I cant say enough how great the customer service I received from Ms Bridgette at Macys Oxmoor Mall. 10/10!!! This location isnt even near my house but I will be back just because she was sooo patient and waited on me to decided on what perfume I wanted. Amazing customer service and product knowledge. read more

I wish I had better things to say about this Macy's. I have not been pleased with their variety of items. My husband and I have come here several times and I feel like it's never clean or organized. Also the staff has not seemed to know where anything is when we asked for help. It is unfortunate because we have gift cards here and haven't seemed to find anything we like here. read more

Average, upper-middle class department store. Good: This is a three level store--the largest Macy's in the Louisville area. More merchandise! I do enjoy stopping in when at this mall, especially to take in the large selection of housewares and kitchen essentials.... a lot of Martha Stewart items. Bad: I was hounded by salespeople on my last visit. I know that's their job, but once I make it clear that I just want to browse freely, I should be left alone. If it was different salespeople checking on me, I could understand, but it was the *same person*. Four times she asked me what I was looking for. Minus one star for this. read more

Macy's - Department Stores Near Me - Louisville, Kentucky

The impulse beauty consultants will always bounce me out as soon as I get there. And I don't know why. The other counters are acting the same way now. This must be what their supervisor told them to do. Okay! I'll shop somewhere else- BAM. read more

I went into Estée Lauder to get my makeup done. And when I first walked in she was rude so I walked over by the chair and sat down and she started my makeup I had to leave by 8 because it was my prom night and it was an emergency so I thought let the professionals take care of it but this lady wasn't a professional when I got done she made me look like a clown and I told her a didn't like it and she said sooo you want me to start all over are you kidding me ? I was like excuse me ? And then after my boyfriend came back she went up to him and said that's what she wanted I told her a dark makeup look I didn't say make me look like a clown but thank his Katrina came over to help me. read more

Macy's - Before when that lady did my makeup - Department Stores Near Me - Louisville, Kentucky

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NEVER AGAIN!! We will never ever purchase anything from Macy's on Shelbyville Rd. We had gone into the store simply to test out the Purple Mattress. We were told that we could get a great deal purchasing with them as opposed to buying directly from Purple. In reality, they were $100 more than Purple, but the manager was kind enough to meet the price I was going to get on line. We were told that Purple usually delivers faster than their other mattresses and we should have it within 3-4 weeks tops. After four weeks, Macy's ran our credit card through at 1:30 am! We did not see the email coming from our credit card to confirm or deny fraudulent activity so it was declined. I called the store to find out what we needed to do. I was given the number to another department who looked up the order and told me that they were able to run the card again, but also that the delivery was in the warehouse and should be set up for deliver within a week. After not hearing anything more I called to speak with a manager, who passed me to another manager, who eventually sent me back to our original salesman. They told me that the mattress had not been delivered to the warehouse and they were not sure why it was taking so long. They gave me a song and dance about fabrication and materials being back logged. I told them that I would have believed them except that my son and daughter-in-law bought the EXACT same mattress one week after we did and theirs was delivered exactly one week later directly from Purple. Macy's said the only thing they could do was take off an extra $100. They said it should be here any day and "we will get you top priority for delivery." Sunday night I received an email, while we were out of town, saying the mattress had arrived and I should set up delivery. In order to do so, you need all of your information. Monday afternoon on our way home, we received a call from our salesman who said, "Good news, the mattress has finally arrived and we can get it delivered 'as early as' Saturday!" ARE YOU KIDDING ME?! So much for priority delivery. Not only that, he proceeded to tell me they will call with a 2 hour window between 8am and 7pm. We have a wedding to go to Saturday so the next possible day for delivery is the following Tuesday. We purchased the mattress on February 21st! It will now, now be delivered until April 20th! We could have had the mattress within a week if we had not been coerced into purchasing it at Macy's! NEVER AGAIN!!! read more