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    Zappos Unboxed

    3.7 (17 reviews)

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    Jeremy J.

    We went into the shoe store yesterday to look for some shoes. Ultimately, we did not find any that Sue did our needs. But they had decent prices.

    Mall entrance
    Joseph G.

    Zappos unboxed is massive shoe store located in the mall st Mathews in Lousiville Kentucky. Zappos is a a homegrown factory that use to have "unboxed" sales on older shoes in the factory and have now stepped it up to a large retail store in a popular shopping district in the city. As mentioned this is a huge shoe store located in the mall. It has entrance from outside the mall and inside the mall as well. The decor here is very sleek and nice looking. Lots of sparkling lights. The shoes are unboxed meaning they are just different modes sitting in the shoe box. If they have your size then they have it. So it's not like a traditional shoe shop where a display is on a shelf and you look below it for sizes. Overall this a cool shop that I'm sure will do very well. Zappos has always been popular place for people to go bargain bunting For shoes. Now that they have a store front I can see that client list growing.

    Tee M.

    Need shoes? Be sure to check Zappos Unboxed before you shop anywhere else, you just may find what you are looking for at a fraction of the cost! The store is in the St. Matthews Mall, visible from the front entrance of the mall. I dropped by this store today just to check it out and I walked out with one pair of shoes and hubby walked out with two pair. Now if you knew my hubby, you would know that the price was right! The man NEVER shops for clothing/shoes until his current items are (embarrassingly) worn out. The shoes are in their boxes and arranged on racks by size, but not by type (sneakers, dress shoes, slippers). There are defined rows for women's sizes and men's sizes, and in addition a section for wide/narrow. There are also sections of accessories and clothing items. The store has multiple entrances with associates stationed at each door to greet you upon entering and ensure that you are wearing a mask. There is a large help desk in the front of the store as well as multiple associates walking the aisles offering assistance. Due to foot issues, I wear a particular brand of shoe and was unsure if they would even have them. A kind associate assured me that they did have them and even called into the back warehouse to see if there were any of my size that were a 'wide' in the warehouse. Most of the shoes that I looked at in the women's section were between 31 and 65 dollars. I saw Merrell, Nike, Keen, Vionic, New Balance, Vans, Adidas, and many, many more. Benches are available at the end of most rows to sit and try on shoes. The large checkout area is located in the center of the store and despite multiple people in line, the line moved very quickly. Be advised, there are absolutely no returns. Signs advising this are throughout the store and you are again reminded of this fact as you pay. I will definitely be a return shopper!

    Clothing
    Lorie L.

    Wow! This new store is awesome and larger than I'd have imagined. Shoes are available for all members of the family, all sizes and most at 50% or more off (based on my shopping today). In addition to the shoes we saw accessories and clothing. I came in today for my 2 boys - both now have a bigger foot than me. Our goal was to find a pair of tennis shoes and a pair of non tennis shoes. Goal met! And my guys were so excited. Shopping in the men's section, most of what we looked at ranged from $30-50 but definitely came go beyond those price points. While we didn't need assistance, they had plenty of associates walking the floor helping customers and checkout was immediate when we walked to the line. An associate stood at the front door to greet people and answer questions. Hand sanitizer also available throughout the store and several benches to sit and try on shoes. We shopped so much for them that never made it to the women's section and I cannot wait to return.

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    Ask the Community - Zappos Unboxed

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    Zappos Unboxed - shoes - Updated May 2026

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