Cancel

    Open app

    Search

    Macy's Backstage

    5.0 (1 review)
    Open • 10:00 am - 8:00 pm

    Macy's Backstage Photos

    Recommended Reviews - Macy's Backstage

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Ask the Community - Macy's Backstage

    Foot Locker

    Foot Locker

    1.0(6 reviews)
    0.0 mi

    If i could give less than one star I would. I can not stress enough how important it is that you do…read morenot order from FootLocker.com, especially when the order is being fulfilled from the Toms River location. After placing my online order, item package has sat waiting for FedEx to pick it up for over 6 days with no movement. Foot Lockers email indicates 'shipped', but this does not seem to be true. The confirmation email I received stated "Please allow 24-48 hours for the carrier to pick up your package and begin the shipping process." Almost seven days later . . . it is still waiting to be picked up by the carrier. And, it is almost impossible to get a live customer service person to speak to. I can not believe a major corporation has such poor logistics. I finally did get a live person, after 2 days of trying. They said items are typically received in 5-7 BUSINESS DAYS. Nobody previously mentioned this. In fact, the agent did not seem aware of the "Please allow 24-48 hours for the carrier to pick up your package and begin the shipping process." I informed them that we are way past the 24-48 window carrier pickup windows. They seem to have every excuse in the book. Are packages only picked up at the Toms River location once every month? Very poor logistics.

    These people were complete d-bags to me. I ordered shoes to be shipped to the store (I'm in the…read moremilitary and they don't recognize my base address). They said it would take 3 to 5 days. On the 4th day, I called the 1-800 number. They said that my shoes would be there on the 5th day. I called the store on the 5th, 8th and 9th day, all I got were questions by people in a smart ass tone. They said that they weren't there. I even told them that I called the shipping number. On the 10th day, I finally found out that someone received my shoes, and sent them back to the company. I just asked for my money back. I didn't receive "good" customer service unless I was there looking them in the face. No one wanted to help me until after it was too late. There are other shoe stores in the same mall if you need the help of the employees. Try one of them.

    Photos
    Foot Locker
    Foot Locker
    Foot Locker

    See all

    Macy's Backstage - shoes - Updated September 2026

    Loading...
    Loading...
    Loading...