Walked to the back to get sku of gravel bag, then up front to purchase it, like I always do at the…read moreMoorhead location. But the cashier told us we have to go all the way back to the yard cou ter to get a special pick up ticket and bring that little piece of paper all the way back to the front cashier again. Seriously? It's 2025. How does Menards not have a smoother process for a customer? We did all the walking just to come to long lines at the front checkout. Just stupid. We left to do our biz somewhere else. Somewhere more stramlined.

Made a credit card purchase and returned the item a few days later. The lady doing the return said…read moreit was a gift card purchase and wouldn't return the amount back to my credit card. She instead gave me in-store credit. That in-store credit doesn't pay my credit card!

ALWAYS friendly service (especially when amusing the kiddos with the 45th st. Fargo location ferris…read morewheel and my kiddos! The selection is outstanding for ALL SPORTS AND ACTIVITIES, not to even MENTION specific school-branded merchandise! The value is great I think, again, depending on what you're looking for, you can decide what you're willing to pay-- check the clearance racks and sometimes you find some REAL GEMS-- some items are so unique and unavailable ANYWHERE ELSE-- they are worth their weight in gold!!

Josh helped me far beyond expected customer service. He was awesome! I was looking for a random…read morepart, he searched online, found parts to fix the wires, fixed them, instead my having to do it myself. He found everything necessary for repair in the store and did it with a smile.

This is the best Hardware store of all time! Thank you Joel and Kelly for outstanding help. They…read morewent way above and beyond to help my sister and I figure out the ratchet straps we purchased. So grateful, what awesome employees.

This is a well run small family hardware store with the best customer service. Forget the big box…read moreshops - stop here first! These guys are truly the best!

Just moved into the state. Tried returning something without a receipt. Told I've returned too…read moremuch in lifetime. I haven't returned but a few that I know of. Guess I've lived too long...yes I'm older. Or Home Depot discriminates against older shoppers! Oh well, got a good contractor account at Lowe's! I would boycott Home Depot!

It's been a long time since we've had exceptional customer service, since before Covid, so we were…read morepleasantly impressed today! We were shopping for a vanity, sink, and faucet and Jeff was a great help! He was very friendly and super knowledgeable - a retired plumber working in the plumbing department, we lucked out! Without his help we would've went home with a faucet that wouldn't have worked with our sink. He helped us find what we needed, took us to the checkout to place an online order and to pay, and found extra help to get everything loaded into our vehicle. Thank you so much, Jeff!! We really appreciated your help today!

Always friendly. They always make sure you find what is…read moreneeded. Went during a storm of 6" snow bought a snowblower and they delivered at no cost and it arrived in 15 minutes!! What a life saver as my partner is in kidney failure and he can't do it. He can only use 1 arm as the other has a fistula!!! THANK GOD FOR ACE!!!!

I have visited your store about 5 times in the last couple of years, and each time i have had the…read moresame experience. The staff are not friendly nor helpful. No one smiles or greets you, or asks if they can help you find what you are looking for. I find this very unusual especially for a hardware store.

Stopped in to use the bathroom. Reminds me of Ace Hardware where they ask to help you find…read moresomething. I took them up on the offer for kitchen cupboard shelf brackets as my cans spontaneously fell and the cupboard opened breaking a jar of gravy last week. I knew the husband wouldn't get to it. The guy led me to the correct bin and found screws which they weighed at the counter. The brass brackets were 94 cents each. They had water all over the floor from a recent rain. Super friendly and helpful. Support small business.

This is half tools, half fasteners & parts and half work clothing. This is the place you buy…read morenails, screws and bolts by the scoop into a bag. They sell flanges, tiny ones - if you know what those are then you know what kind of store this is. When you need some complex special parts to make that project work this is where you go. They also have a special area of craft soda, super cool. You dont need a reason to go here, you just go to browse and find things you didnt know you needed.

This is what I consider an essential tool store. I have a couple things from the house brands like…read moremy pressure washer and rototiller. They have a service shop that puts the in-house brands at the front of the line and does warranty stuff right at the store. You can't beat that anywhere. I also special ordered a Klutch mill and saved almost $200 on shipping because you get free delivery to the store. They also have all those bargain bins where you get things that you don't need but can't resist.

Great and helpful employees , everyone seems to like being…read morethere , very knowledgeable and helpful in finding the right thing for you .

I've bought maybe about $2500 worth of power equipment from this business over the course of the…read morelast 12 months was concerning my second brand new steel chainsaw bar and chain. I believe we're under warranty so I was dealing with the girl at the counter, it was her first day. She called the manager over the manager, didn't ask me my name Pretended to get on the computer and tell me that my warranty couldn't be found and I need to bring a paper receipt well my warranty supposed to be under my phone number and I don't know I might not have been dressed the best and I was actually giving a homeless man. He changed from the chain and bar that I had purchased. Perhaps I was written off as a less of a person than himself, the girl at the counter had my phone number and was supposed to call me if she was able to dig up my warranty. I believe Marty is in charge of all the warranty work through steel. I believe that that's his name and he's been OK to deal with. I haven't brought this up to him yet because I'm so bent out of shape that I feel like I might not be able to convey my feelings with any tactwhatsoever. I was basically calling a liar and was frustrated by the all of my experience I won't be purchasing anymore power equipment from this particular aces and again we're gonna add a picture of what I bought over the last year. I hope the manager sleeps well after somebody gets him this review

This is my new go-to hardware store. Even though I am closer to Fleet Farm, I prefer stopping here…read morebecause of the friendly service and the local-nature of the store. The store is very clean and the help is very attentive. You obviously won't have as vast as a selection as the superstores like Fleet Farm, Menards, Lowes, etc., but they have the standard stuff you would need. In my recent visits, my purchases included a Weber grill, propane, Dot's Pretzels, soda, paint, tape, grass seed and more.

I purchased a closet system. I paid with my debit card. Lowe's submitted two holds on my card, both…read morefor the full amount of the purchase. I called the Fargo store and was told that nothing could be done at the local level. Fargo gave me a toll free number which I called and, after 21 minutes on the phone there, I was informed that the additional hold would stay in place but would go away in 3 to 10 days. In other words, my debit card has been charged double for the purchase and the corporate answer was, essentially, 'don't worry, the extra hold will eventually go away'. Meanwhile, if I use my card, the additional hold will undoubtedly affect approval of future purchases on the card.

I will give them a 5 star review cause of their selection. I give them a zero on their return…read morepolicies. When you have the app you can't use it to return something as proof of purchase. Also 90 days is all they give unless you use their credit card you get 365 days