I wish I could leave no stars. 1 for mastering the ability to "appear" honest. I bought a car from Andrea's auto sales and it needed the reverse light repaired to pass inspection. Andrea's mechanic brought it to Mac's who told them my BMW needed a footwell module... It did not!!! It needed a bulb housing unit. Huge difference in cost, both for the part as well as the labor. Installation is literally a 20 minute job, but the module needs to be programmed to the car and key, which is why the car ended up at Mac's. When he said I was done I told Ben the light still wasn't working and he told me to go buy a bulb because he didn't have one. The key wasn't properly coded to the module the first day I took the car home. The next day, after I drove it from there to Shrewsbury and then back to Leicester, he called telling me it was fixed. He failed to mention, that my car which was driven there on more than one occasion, was now completely dead in his parking lot. When I inquiried as to what the issue was, he handed me a list of things he said "might fix it", thinking I would actually allow him to ever work on a vehicle of mine again. He had already demonstrated his standards of proper business etiquette or lack thereof, as well as questionable tactics to me. I had to call my fiance to come jump my car and leave it charging for approx 10 min, just to get it home. He left it that dead, you got it!! Once I got it started, it was revving up and down by itself, which it definitely wasn't doing before. Upon further inspection I discovered oil leaking all over my alternator, blue scratches on my white car that it didn't have, a footwell module it didn't need had been installed and the original problem, being the reverse light, still in need of repair. I gave him an opportunity to make it right before I left reviews. I told him I was a reviewer when I met him, so I asked him if he wanted the key so he could make it as it was when it was brought to him. His response was to smirk and to say to me "na, you can take it". This happened in January, it's now the first week of April and I'm still trying to repair everything he did to it, in his attempt to squander money from me. I feel the need to mention he did know that I'm physically disabled due to a stroke. The fact that he took advantage of a disabled person, returned the vehicle in the condition he did, lied about what the problem was so he could charge the dealer for a top dollar job the car didn't need, shows his lack of morals... All to make money off of unsuspecting people. Is it not obvious that I test drove the car, checked under the hood, and thoroughly inspected the vehicle before I purchased it? I guess he thought I wouldn't notice everything he did to it. By far the worst automotive mechanic I've ever encountered. Any mechanic that thinks nothing of handing a completely dead vehicle back to their customer should be ashamed of themselves. Do not trust anything Mac's tells you. If you're adimant about using this shop, I have no clue why one world be ... I advise you to get a second opinion and thoughroughly inspect your car before leaving it here. Take pictures as proof because he will lie and smile about it. This business survives by fraudulently diagnosing vehicles and performing unnecessary repairs. Please beware. Fyi, I had to replace the alternator he covered with oil due to the oil filter seal he broke. Then I bought my own diagnostics machine, to fix the car. Are you dying to know what it was??? I need to clean the engine air control valve. My vehicle ending up at Mac's cost me the preceding parts he ruined as well as 2 months worth of insurance money for a car I couldn't drive!! (The alternator powers the battery and the oil that spilled inside ruined it ... that's why I needed to charge the battery to get it home!!) read more