My A/C failed and restarted. Gilbert came out and found an obscure small fault that caused the…read moresystem to shut down, he corrected it. Thank you Gilbert and 911 Air. In Maricopa 911 Air is the best.

If I could put one star I would this company is hiring disrespectful and complete morons that don't…read moreknow there stuff avoid at all cost

Great company to deal with, fast quality work and friendly service and a fair price for a quality…read moreHVAC system. Would highly recommend!

My family and I have used tru-air for years but I recently had a bad experience. I called Steve out…read moreto fix my unit which had stopped working and he came to service it and said it must have been a glitch and was working fine. They are very responsive and quick to help. About two weeks later my unit stopped again so I had to call him back out. He said it wasn't a glitch and a drain line was clogged. This should have been found on the first visit but instead I had to pay twice. After this one issue I would have given them another chance since I had been a loyal customer for years, but when I inquired about the second billing Steve called to explain and really rubbed me the wrong way. He was rude and condescending on the phone, so I will be finding a different local company to support moving forward. Very disappointing

I have used Cool Guys AC for my properties in Mesa area for a handful of issues. They have always…read moredone an excellent job on repairs as well as new AC installation. Their prices are very fair, and they work promptly. They send pictures of the work and communicate professionally. Mostly, I believe Reno and Lynn are very honest people. These days, that goes a very long way for me. I always feel they provide good advice and recommendations and take costs into consideration when doing so. Five stars for this company.

First off, Reno and Lynn are incredible. My friend referred me to Reno when I was asking about…read moreroutine maintenance on AC and from the first time I met Reno, I could tell he was an honest person that just cared about doing the job right. He quickly performed a tune up on our existing AC system, showed me pictures of the system so I would have a reference in the future, and explained various topics about air conditioning and ducting. He didn't try to upsell any services, recommended what I thought was a very reasonable tune up schedule, and overall was just fun to talk to. The next time he was over for a tune up, he noticed my capacitor was not in great shape. He showed me what mine looked like from pictures (unit is on the roof) as well as what a new unit would look like before performing the repair itself. Again, his quote was very reasonable and he kept me well aware of what he was doing. Now comes the above and beyond part. Our AC went out this past week...I started freaking out and messaged Reno at 8:30pm at night expecting a response the next day. He responded within 10 minutes and even asked if he needed to come that night. Thankfully it was cool enough he could come out the next morning. He attempted to replace a burnt out switch and when that didn't work he was honest that that meant it was the compressor coil. He gave me the option to replace the compressor or the whole unit (20+ yr old unit) and made it very clear which option he recommended without being pushy at all. We went with his recommendation and after an incredibly reasonable quote (we honestly could not say no), he was able to coordinate the new AC installation in two days. In the meantime he was even gracious enough to let us borrow a portable AC he had laying around. On the day of the new AC installation, everything went smoothly and efficiently with Reno and Lynn working together. They made us feel like family the entire time and were nothing short of incredible, constantly keeping us aware of what was happening. They showed us how they were hooking everything up to make for easy maintenance access, and even took time after the installation to check out and REPAIR some ducting issues we never would've caught ourselves. Turns out we had disconnected portions in the attic that were just wasting cool air... Our AC is now better than ever and we feel completely ready for the hot Arizona summer. When explaining how I feel about Reno and Lynn to our other friends, I don't just recommend them as incredible contractors, but instead refer to them as incredible human beings. I'm very picky with my contractors and have enough mechanical knowledge myself to know when I'm being yanked around. I never had any sense of anything remotely like that with these guys. They're the absolute best and went above and beyond anything I could've ever expected. They managed to make one of the most stressful situations a homeowner can deal with into one of the most enjoyable stress-free experiences I've ever had. Thank you for everything Reno and Lynn. You've got a loyal customer for life.

I had them do an annual checkup on my AC unit before starting it up for the summer. Sam came out to…read moreget me up and running, was extremely helpful, and overall just a hell of a guy. A few months later my AC went out in the middle of the summer. Reliable responded quickly and got someone to my house the same day I called. When the technician arrived, I was so stoked to see that once again it was Sam. Having a rapport with the technician definitely added to my trust that this repair was going to be done correctly. Sam is a pro and got the work done within 20 or so minutes and my house was back to cooling. Afterwards, he kindly explained what was wrong and how he repaired it. I trust Sam and Reliable with any and all of my AC needs. In the future if I call them, I'll request that Sam come to my house. I freakin love that guy and the way he carries himself.

Well I went to turn on my air conditioner yesterday on my house in Gilbert / chandler and go figure…read moreit's the end of the season and it breaks. So I decided to call a new company cause the big name company has fixed this unit 3 times this summer and with the cost of there next repair I was like omg no way. So I told jeff the owner all this info and he said no way and got his guys right out to my house. And with what the other company quoted me to just repair. Reliable air installed a brand new unit. They are some great guys and are great prices as well. If you need and heating and air needs call them. Why stop with 5 stars. They are 10 stars all the way

I have used Airamedics before at a different house and they gave me a great deal for 2 new AC…read moreunits. At this new house the AC is over 10 y/o and was struggling. I figured it was going to go out any time so I asked for a quote on a new 3 ton. Bobby came out and decided to inspect the current system and found that it was not wired properly. He fixed the wiring and estimated the AC will last us a little longer. It's running great and cooling the house better than ever. Also we are happy that we don't have to spend thousands. I did ask for a ball park figure on a new AC. Airamedics are far less than most competitors.

Additionally I discovered the tech broke the lock to my electric box AFTER telling me he locked it…read moreback up. (He didn't) I called the office for a return call. Never heard back. When I called again I discovered the office "woman" blocked my number! Real professional. I hope the owner sees this and realizes what he has working for him! Interesting the tech spent 10 minutes trying to connect my phone to the thermostat (which I greatly appreciated) but couldn't spend2 minutes programming it. One guard also told me the company didn't send them a proper invoice. Before I knew what the 2nd tech had done to me I asked him if I could request him and he said he was the only tech who really worked for the company and they outsource their other jobs to someone else!! Be aware!

Excellent service, timely execution - Saved my mom's AC…read more My mom lives in Gilbert, AZ and had AC problems, we called John's and they came out right away and assessed the situation and was able to take care of the repair within a day. Truly great customer service, very attentive and fixed the issue. Thank you!

I've been working with John's since they installed my ac unit 6-7yrs ago. I signed up for and…read morerenewed their service plan and they've been great about reminding me when it's due rather than soaking up the money and not doing the work. Today Damian came out around 830 for my 6month service and noticed a leak and that my unit wasn't working as well as it should. This poor man went over every inch of my system for 8hrs and even checked my attic to make sure a duct didn't pop off. He was on my roof in the June Phoenix heat until 4. Even had his supervisor come out when he needed help. This is the kind of tech I hope shows every time. I'd rather have someone that will ask for help rather than close it up and say it's good. Great work ethic and competent.

We discovered a leak coming from our roof and thought it might be from the condensation pipe in the…read moreattic. This was all taking place on a Sunday morning. We called Mark and as luck would have it, he was already in the area. He came by, determined that the AC was fine and called a reliable plumber to set up an appointment the next day. All without a trip charge. This is rare in today's world! You can't go wrong when you have Mark and Bret on your side.

Very easy to schedule the work and great communication. We have a new home that requires a Lennox…read moreCertified Contractor to maintain / service th system in order to keep the 12 year warranty in effect. Mark of Excellence is Lennox Certified and provides the documentation needed for Lennox to honor their warranty if work is needed. So many service Providers do not have the proper manufacturer certifications needed to keep factory warranties effective. They did a very thorough job inspecting both units & cleaning the units outside as well as the unit in the attic. All this work was done a t a fair price. I shopped 3 other Lennox Providers that had very expensive maintenance programs. We did sign up for the twice-a-year service program as well.

Johnny was our service technician today working on 2 of our home AC UNITS. He was excellent in all…read moreaspects of his work, he was prompt on arrival, thorough on his explanations of his comprehensive work, polite and courteous even when our pet dog barked at him, and simply a pleasure dealing with him completely!! We hope he is available again to service our units next time! Dick T.

I would have given 1 star, but the tech they sent over was such a great guy and did everything he…read morecould to help so I gave an extra star. I'd give the tech 5 stars, but as a company, Savage did not meet my expectation. They left me in the lurch and were perfectly OK to leave me without cooling and without a path to resolution in AUGUST in Phoenix. I had an issue with my A/C unit blowing tepid air. The tech came out and after all the testing/diagnostics found out that the system was low on Puron. There's obviously a leak, so I approved him to start the process of finding it. He mentioned that it would take about two hours to find it, and after it was found they could put a bit more Puron in my system as a stop gap to hold me over until the repairs could be made. Here is where the first shock came to me. I was quoted that the first pound of Puron would be nearly $500, which is a ridiculous amount to charge. The tech exhausted the 2 hours of leak testing and was not able to pinpoint the leak. He mentioned that the Savage front office would contact me about scheduling more time for them to continue the search. He called his boss and was told that they were not able to temporarily charge my system since the leak wasn't found. Despite my logical deduction that if the system still has some Puron and the leak wasn't obvious, then it must be a small leak. Therefore, they should be able to temporarily charge my system while we continue the search/repair process. This was denied and they would not provide me any resolution for a system that wasn't working even though it's in the hottest part of the year. It's now been three days since this happened, and nobody from their front office has reached out to me to reschedule anything. Based on their willingness to leave an entire family without cooling in August when they could easily provide a temporary solution and their obvious price gouging, Savage clearly doesn't care about their customers. Avoid at all costs. Thankfully I was able to contact another company who were able to come out the same day to provide me a reasonable price for a temporary charge while we continue debugging the system.